Custom Function : Automatically send the Quote to the related contact

Custom Function : Automatically send the Quote to the related contact

Scenario: Automatically send the Quote to the related contact. 

We create Quotes for customers regularly and when we want to send the quote to the customer, we have to send it manually.

We can automate this, using Custom Functions. Based on a criteria, you can trigger a workflow rule and the custom function associated to the rule and automatically send the quote to customer through an email.

Please note that the quote will be sent as an inline email content and not as a PDF attachment.

Please follow these steps:

  1. Log in to Zoho CRM with administrative privileges.
  2. Click Setup > Automation > Workflow > Create Rule.
  3. In the New Rule page, choose Quotes module from the drop-down list and provide other rule details.
  4. Under Execute On, choose Create or Edit and then click Next.
  5. Specify the Rule Criteria. The rule will triggered only when a record meets the criteria mentioned here.
  6. In the Actions section, click on the Add button for Call Custom Functions.
  7. In the Configure Custom Function popup, click Write your own.
  8. Specify a name for the function.
  9. Build the Deluge Script based on the code given below.



void workflowspace1.Myfunction(string quoteId)
{
resp = zoho.crm.searchRecordsByPDC("Quotes","quoteid",input.quoteId);
respstr=resp.toString();
respmap=respstr.toMap();
productmap=respmap.get("product");
jlist=productmap.toJSONList();
ContactName=respmap.get("Contact Name");
AccountName=respmap.get(("Account Name"));
Description=ifnull(respmap.get("Description"),"");
AccountID=respmap.get("ACCOUNTID");
ContactID=respmap.get("CONTACTID");
accresp = zoho.crm.searchRecordsByPDC(("Accounts"),("accountid"),AccountID);
accrespstr=accresp.toString();
accrespmap=accrespstr.toMap();
conresp = zoho.crm.searchRecordsByPDC("Contacts","contactid",ContactID);
conrespstr=conresp.toString();
conrespmap=conrespstr.toMap();
Mobile=ifnull(conrespmap.get("Mobile"),"");
Email=ifnull(conrespmap.get("Email"),"");
City=ifnull(accrespmap.get("City"),"");
Street=ifnull(accrespmap.get("Street"),"");
str="<br><br><br><table border='0' cellspacing='0' cellpadding='0' width='100%' style='background:#fff;padding:2px;'><tbody><tr><td><table border='0' cellspacing='0'cellpadding='0' width='100%' style='border-left:1px solid #dadada;border-right:4px solid#dadada;border-top:1px solid #dadada;border-bottom:4px solid #dadada;padding:10px;background-color:white;'><tbody><tr><td valign='top'><div style='font-family:Arial, Helvetica, sans-serif; font-size: 13px;'><span style='font-family: Verdana, arial, Helvetica,sans-serif; font-size: 12px;'>Hello there!&nbsp;</span><div style='font-family: Verdana, arial,Helvetica, sans-serif; font-size: 12px;'><br></div>";
str=((str + "<div style='font-family: Verdana, arial,Helvetica, sans-serif; font-size: 12px;'>Customer Name: ") + ContactName) + "&nbsp;</div><div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size:12px;'><br></div>";
str=((str + "<div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size:12px;'>Company Name: ") + AccountName) + "&nbsp;</div><div style='font-family: Verdana, arial,Helvetica, sans-serif; font-size: 12px;'><br></div>";
str=((str + "<div style='font-family: Verdana, arial,Helvetica, sans-serif; font-size: 12px;'>Mobile Number: ") + Mobile) + "&nbsp;</div><divstyle='font-family: Verdana, arial, Helvetica, sans-serif; font-size: 12px;'><br></div>";
str=((str + " <div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size: 12px;'>Email Address:") + Email) + "&nbsp;</div><div style='font-family: Verdana, arial, Helvetica, sans-serif;font-size: 12px;'><br></div>";
str=((str + "<div style='font-family: Verdana, arial, Helvetica, sans-serif;font-size: 12px;'>City:&nbsp;") + City) + "</div><div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size: 12px;'><br></div>";
str=((str + "<div style='font-family: Verdana, arial,Helvetica, sans-serif; font-size: 12px;'>Address:&nbsp;") + Street) + "</div><div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size: 12px;'><br></div>";
str=((str + "<div style='font-family: Verdana, arial,Helvetica, sans-serif; font-size: 12px;'>Requirements :&nbsp;") + Description) + "</div><div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size: 12px;'><br></div>";
str=str + " <div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size: 12px;'>Kindly allocate the partner for the above case and also update us on the further progress of the above lead.&nbsp;</div>";
str=str + "<div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size:12px;'>Regards, CNX Team</div><div style='font-family: Verdana, arial, Helvetica, sans-serif; font-size: 12px;'><br></div>";
str=str + "<table border='0' cellspacing='0'cellpadding='0' width='100%' style='font-family: Arial, Helvetica,sans-serif;font-size:11px;color:#000;'><thead><tr><td style='font-weight:bold;background-color:#eaeaea;border-top:2px solid gray;'>S.No.</td><td style='font-weight:bold;background-color:#eaeaea;border-top:2px solid gray;'>Product Details</td><td style='font-weight:bold;background-color:#eaeaea;border-top:2px solid gray;'>Qty</td><td align='right' style='font-weight:bold;background-color:#eaeaea;border-top:2px solid gray;'>List Price</td>  <td align='right' style='font-weight:bold;background-color:#eaeaea;border-top:2px solid gray;'>Total</td>  </tr> </thead>";
for each index j in jlist
{
mapvar=jlist.get(j);
finalMap=mapvar.toMap();
pdt=ifnull(finalMap.get("Product Name"),"");
qty=ifnull(finalMap.get("Quantity"),"");
listPrice=ifnull(finalMap.get("List Price"),"");
UnitPrice=ifnull(finalMap.get("Unit Price"),"");
TotalDis=ifnull(finalMap.get(("Total After Discount")),"");
qtyInStock=ifnull(finalMap.get("Quantity in Stock"),"");
Tax=ifnull(finalMap.get("Tax"),"");
netTotal=ifnull(finalMap.get("Net Total"),"");
discount=ifnull(finalMap.get(("Discount")),"");
Total=ifnull(finalMap.get("Total"),"");
str=str + "<tbody><tr><td style='border-bottom:2px dotted #dadada' valign='top'><b>" + (j  +  1) + "<br></b></td>";
str=str + "<td style='border-bottom:2px dotted #dadada'><b>" + pdt + "</b><br></td>";
str=str + "<td style='border-bottom:2px dotted #dadada' valign='top'>" + qty + "</td>";
str=str + "<td style='border-bottom:2px dotted #dadada' align='right' valign='top'>" + listPrice + "</td>";
str=str + "<td style='border-bottom:2px dotted #dadada' align='right' valign='top'>" + Total + "</td>";
str=str + "</tr></tbody>";
}
subtotal=ifnull(respmap.get("Sub Total"),"");
totaltax=ifnull(respmap.get("Tax"),"");
adjustment=ifnull(respmap.get("Adjustment"),"");
Grandtotal=ifnull(respmap.get("Grand Total"),"");
str=str + "<tbody><tr><td colspan='4' align='right'>Sub Total</td>";
str=str + "<td align='right'><b>" + subtotal + "</b></td></tr>";
str=str + "<tr><td colspan='4' align='right'>Tax</td>";
str=str + " <td align='right'>" + totaltax + "</td></tr>";
str=str + "<tr><td colspan='4' align='right'>Adjustment</td>";
str=str + "<td align='right'> " + adjustment + "</td></tr>";
str=str + "<tr><td colspan='4' style='border-bottom:2px solid #ccc' align='right'><b>Grand Total</b></td>";
str=str + "<td style='border-bottom:2px solid #ccc;border-top:2px solid #dadada;' align='right'><b>INR " + Grandtotal + "</b></td></tr></tbody></table><br><br></td></tr></tbody></table></td></tr></tbody></table>";
sendmail
[
from:zoho.adminuserid
to:Email
subject:"Quote Details"
message:str
content type:HTML
]
}

Note: This custom function is for the Quote module and you can modify it to send the automated email from the Sales Order and Invoices also. Also, we have used on the default Quote template model. If you want to change the quote layout, then you need to customize the custom function as per your requirement.

Please refer to the following link to know more about this feature:
    • Sticky Posts

    • Zoho CRM Functions 53: Automatically name your Deals during lead conversion.

      Welcome back everyone! Last week's function was about automatically updating the recent Event date in the Accounts module. This week, it's going to be about automatically giving a custom Deal name whenever a lead is converted. Business scenario Deals are the most important records in CRM. After successful prospecting, the sales cycle is followed by deal creation, follow-up, and its subsequent closure. Being a critical function of your sales cycle, it's good to follow certain best practices. One such
    • User Tips: Auto-Create Opportunity/Deal upon Quote Save (PART 1)

      Problem: We use quotes which convert to sales orders but Users / Sales Reps do not create opportunities / deals and go straight to creating a quote. This leads to poor reporting. Implementing this solution improves reporting and makes it easier for users.
    • Custom Function : Automatically send the Quote to the related contact

      Scenario: Automatically send the Quote to the related contact.  We create Quotes for customers regularly and when we want to send the quote to the customer, we have to send it manually. We can automate this, using Custom Functions. Based on a criteria, you can trigger a workflow rule and the custom function associated to the rule and automatically send the quote to customer through an email. Please note that the quote will be sent as an inline email content and not as a PDF attachment. Please follow
    • Function #50: Schedule Calls to records

      Welcome back everyone! Last week's function was about changing ownership of multiple records concurrently. This week, it's going to be about scheduling calls for records in various modules. Business scenario Calls are an integral part of most sales routines.. Sales, Management, Support, all the branches of the business structure would work in cohesion only through calls. You could say they are akin to engine oil, which is required by the engine to make all of it's components function perfectly. CRM
    • Function #37: Create a Purchase Order from a Quote

      Welcome back everyone! Last week, we learnt how to calculate the total number of activities for a lead and further take note of the activity count for particular dates. For instance, from the period of Demo to Negotiation. This week, let's look at a function that lets you create a Purchase Order instantly from a Quote. Business scenario: In any form of business, one of the most important things to do is to document the transactions. Naturally, negotiation, signing an agreement, placing an order,
    • Recent Topics

    • Multi-line fields character limits

      Is there a way to set the character limit higher on multi-line fields so that we are not losing information pasted into the field? When the text is entered or pasted, there is no error to say that the text is too large. After saving and going back to view most of the text is gone.   Also, when viewing the resume, the text is not wrapped in the multi line fields and can t be read without scrolling across the page.
    • Taz bot not working — What should I do to resolve this issue?

      I am experiencing issues with the Taz bot in Zoho Cliq—not receiving responses or it does not seem to work as expected. Could you please explain why the Taz bot might not be functioning and what steps I should take to resolve this issue? Thank you!
    • Zoho Calendar soft bounce on @hotmail.com and @yahoo.com email addresses

      Hello, our Zoho calendar recently does not send the calendar invites to emails with hotmail and yahoo domains and comes back with a "soft bounce". other domains like Gmail works fine. Also sending "email" to the same emails to the above domains work well
    • OneNote Migration

      I am trying to migrate two notebooks from OneNote. For five days now I have had no notification that migration has completed and the migration page show 50% complete - one notebook completed one not finished. It just stays like this. I am unable to cancel
    • Set various time slot reminders for task and event

      Hi I would like known if there is possibility to set various time reminders for a task or event like we have the possibility to do in google calendar or google task. For example I'am creating an event or task and I want to be alerted before 30min and
    • is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

      so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign
    • Zoho Calendar not functioning---cannot edit, add attendees, etc.

      Hello, My calendar is acting strange. I'm using Chrome as my browser and pop ups are not blocked (the calendar worked fine yesterday). When creating an event, I'm not able to "edit" the event and add attendees, etc. The link is non-responsive. I cannot
    • Spilt Axis for stacked column and line graph

      Each month around this time I prepare a business review deck. One of the biggest annoyances I have with Zoho, also happens to be something that most other platforms have provided for a long time now, and that is being able to create a chart with stacked
    • Pin a note on top

      Dear Zoho Notebook Team, Please highly consider adding ability to pin a note on top and arrange pinned notes. I have a lot of notes that I want to pin important ones on top and this feature is missing badly. Thank you.
    • Windows 11 app ver 2.2.8

      I have been trialing Zoho Notes syncing between my PC and iphone. No problems with iphone but the Windows 64 bit app ver 2.2.8 was very buggy and would lock up completely, needing a Control Alt Delete etc to close it down. It seemed to be connected to
    • Deluge Script: Onboarding → Access Form

      Hello everyone, Edit: Sorry, I think I put this topic in the wrong section. I’ve recently run into an issue that’s been giving me a bit of a headache for the past few weeks. Context: This is my first time using Deluge to create a script, but it’s not
    • Windows Device Authentication

      We have recently started using ManageEngine, and my boss saw a device management feature in the Zoho One directory. We thought it would either help give us more intergration into Zoho one through bringing ManageEngine services through Zoho one. Or, it
    • How can I change spell check language?

      I cannot find the way to change spell check language. My "display language" is English, and I want to have the same one for Spell Check, but it is Russian!!! How can I change it? In one of your explanations you mentioned that I have to choose it from
    • Mail is so slow - doesn't even work!

      Mail has been getting slower and slower - and today it's not even pulling up emails in either Inbox or Unread. This is beyond frustrating since email is a big part of business. Sent a request through the useless help portal - no response. Called the useless
    • User marked as SPAMMER. Mail Fetch has also been disabled for any active POP accounts.

      I am the administrator for joelles.com One of our accounts has been blocked saying this: User marked as SPAMMER. Mail Fetch has also been disabled for any active POP accounts. I cannot change the disabled account in the control panel as it says that it
    • My domain did not activate

      Hi, my domain (apsaindustrial.com.ar) did not activate, and the phone verification message never arrived. Please would you solve this problem? Thanks.
    • ME SALE ESTE ERROR: No fue posible enviar el mensaje;Motivo:554 5.1.8 Email Outgoing Blocked

      Ayuda!! Me sale este error al intentar enviar mensajes desde mi correo electronico de Zoho! Tampoco recibo correos pues cuando me envia rebotan. Ayuda, Me urge enviar unos correo importantes!! Quedo atenta MAGDA HERNANDEZ +5731120888408
    • Is there a way to sync Tags between CRM and Campaigns/Marketing Hub?

      I wonder if there is a way to synch the tags between CRM and Marketing-Hub / Campaigns?
    • how to see if a specific contact opened an email in zoho campaign?

      how to see if a specific contact opened an email in zoho campaign?
    • Revenue Management: #8 Revenue Recognition in Educational & Training Institutions

      Educational Institutions and training centres typically collect course fees at the time of enrolment, sometimes for a one-day workshop and sometimes for a year-long certification course. You might also charge separately for course materials or evaluation.
    • How to Customize Task Creation to Send a Custom Alert Using JavaScript in Zoho CRM?

      Hello Zoho CRM Community, I’m looking to customize Zoho CRM to send a custom alert whenever a task is created. I understand that Zoho CRM supports client scripts using JavaScript, and I would like to leverage this feature to implement the alert functionality.
    • how to use validation rules in subform

      Is it possible to use validation rules for subforms? I tried the following code: entityMap = crmAPIRequest.toMap().get("record"); sum = 0; direct_billing = entityMap.get("direct_billing_details"); response = Map(); for each i in direct_billing { if(i.get("type")
    • Using files from Zoho CRM in Gemini/ChatGPT/Claude

      Hi all, I’ve got subscriptions to Gemini and a few other AI tools which I use for tasks like data enrichment, email composition, etc. In our workflow, we often receive various documents from clients — such as process workflows, BRDs/requirement documents
    • Enhancements to the formula field in Zoho CRM: Auto-refresh formulas with the "Now" function, stop formula executions based on criteria, and include formulas within formulas

      Dear Customers, We hope you're well! By their nature, modern businesses rely every day on computations, whether it's to calculate the price of a product, assess ROI, evaluate the lifetime value of a customer, or even determine the age of a record. With
    • Maximum file limit in zoho people LMS

      Dear Team, I am having approximately 4.9 GB of material, including PPTs and videos for uploading in zoho people LMS course. May I know what is the maximum limit limit for the course files Thanking you, With regards, Logeswar V Executive _ Operations
    • Displaying related quotes in sales order and back

      Hi, My colleague liked to see to which sales orders, the quote has been converted. Quote shows Invoices, but not SO. Same, they would like to see the quotes in the sales order, as they can see invoices, packages, shipment, How can we achieve this ? Thank
    • automations: Can I execute a step on a specific date?

      I have created a form in Zoho forms, and created a contacts list. I have also begun setting up an automation with the intention of sending the form to the contact list on a specific date every month (via email) for the entire year (essentially sending
    • Dynamically prefill ticket fields

      Hello, I am using Zoho Desk to collect tickets of our clients about orders they placed on our website. I would like to be able to prefill two tickets fields dynamically, in this case a readonly field for the order id, and a hidden field for the seller
    • Optimize your Knowledge Base for better visibility by allowing search engine crawling and indexing

      All you need to know about no-follow and no-index in KB. What are article crawlability and indexability? Crawlability and indexability are vital for making an article visible and accessible to search engines. When a search engine crawls an article, it
    • Has anyone created a public ASAP Guide that I can check out?

      I am thinking of adding an ASAP guide to my web application, but I have noticed that the ASAP widget itself can be really slow to load sometimes. Has anyone created a public ASAP Guide that I can check to see how performant it is? I don't want to spend
    • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

      Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
    • What’s New in Zoho Analytics – September 2025

      Hello Users!! In this month’s update, we’re raising the bar across multiple touchpoints, from how you bring in data, plan and track projects to how you design and brand your dashboards. We’ve added the all-new Gantt chart for project visualization, expanded
    • Zoho MCP has no tools for Creator or 3rd Party Apps?

      I don't see a Zoho MCP community forum so putting this here. Two big problems I see: 1) Although Zoho advertises "over 950 3rd party apps" as available through their MCP, when I go to "Add Tools" there are ZERO 3rd party apps available to choose from.
    • Zoho Forms - Zoho Drive connection - Shared Drives not supported

      Hello i am stuck with Google Drive Connection There is no supported shared drives Connection is not support shared drives boolean Query Parameters - supportsAllDrives=true&supportsTeamDrives=true to activate fetch files from the shared drives. Ahat need
    • Can't create package until Bill created?

      I can't understand why we cannot create a package until a Bill is created? We are having to created draft Bills to create a package when the item is received, but we may not have received a Bill from the supplier. Also, Bill # is required, but we normally
    • Whats the Time out Limit for API Calls from Deluge?

      Hi Creator Devs, We are making API calls to third party server via Deluge. Getting this error message: Error at line : 24, The task has been terminated since the API call is taking too long to respond. Please try again after sometime. Whats the default
    • Community Digest Agosto 2025 - Todas las novedades en Español Zoho Community

      ¡Hola, Zoho Community! Agosto llega a su fin y septiembre nos trae aire fresco a la comunidad: más inteligencia con IA, actualizaciones que elevan la productividad y la recta final hacia Zoholics España 2025. Aquí tienes lo más destacado del mes para
    • Tip #3: How to change your booking page language

      Displaying your booking page in your target audience's language can greatly increase customer satisfaction. By speaking their language, you will help customers feel more comfortable scheduling with you and create a stronger connection with them. Let's
    • How can I optimize a Zoho Site page for SEO when embedding external menu or restaurant links?

      Hi everyone, I’m experimenting with building small content hubs on Zoho Sites and want to make sure I’m doing it in an SEO-friendly way. For example, I tried creating a page that highlights restaurant menu items and linked out to a resource like this:
    • Diff signature for compose new email and replies

      Hi,   How do i have different signature for replies and new emails. its inconvenient to have one large signature for replies. Usually on Outlook we have the option to keep separate signatures for new emails and for replies.
    • Next Page