Hi Zoho Desk Product Team,

I hope you're doing well.

We would like to submit a feature request to improve the reporting capabilities in Zoho Desk.

🎯 Feature Request: Sorting by Ticket Count in Category Reports

Currently, category-based reports in Zoho Desk are sorted alphabetically by category name. However, for operational insights and prioritization, it would be far more helpful if we could sort the report by the number of tickets per category.

For example, seeing which categories have the highest volume of tickets at the top of the report would help us:

• Identify major pain points or recurring issues

• Prioritize areas for support content improvements or process optimization

• Allocate resources more effectively

We understand that this may be achievable using Zoho Analytics, but for teams that rely on Desk's built-in reports for day-to-day insights, adding this capability directly in Desk would be very impactful.

Thank you for considering this request. We believe this enhancement would significantly improve usability and operational decision-making within Zoho Desk.

Best regards,
Ram