How to display historical ticket information of the total time spent in each status

How to display historical ticket information of the total time spent in each status

Hi All,
Hoping someone can help me, as I am new to Zoho Analytics, and I am a little stuck.

I am looking to create a bar chart that looks back over tickets raised in the previous month and displays how much time was spent in each status (With Customer, With Support, With Engineering). I want to do this primarily so I can graph over time if the time with engineering is going down. 

The graph I am looking to produce is one with time on the X axis and Status on the Y axis. 

Example: If I had 5 tickets in August, with each spending 0.5 hours in With Customer, one hour in With Support, and 2 hours in With Engineering, the graph would display a bar chart showing:

With Support = 5 Hours
With Customer = 2.5 Hours
With Engineering = 10 hours

Unfortunately, I only seem to be able to get data for tickets that are currently open and not ones that have been open historically. Does anyone know how I can go about doing this???

This is my current graph and parameters.




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