Integrating with My Own Application and ZOHO CRM Simultaneously

Integrating with My Own Application and ZOHO CRM Simultaneously

I have my own WhatsApp bot that uses my WhatsApp business account. I want to use the same phone number to integrate with ZOHO as well. What is the recommended way to do that?

Should I integrate my application with ZOHO, forwarding messages whenever the user chooses to talk to a human attendant? Or should I point the webhook to ZOHO somehow and ask it to forward the messages to my server application in specific cases?