Issue with Pushing Invoices to Fatoora Portal in ZOHO

Issue with Pushing Invoices to Fatoora Portal in ZOHO

Hello,

I am experiencing an issue when marking invoices as "Push to Fatoora Portal" in ZOHO. Some invoices remain in draft status, with the Push Status showing as "Push Initiated." Ideally, once successfully pushed, a QR code should be generated.

However, when this issue occurs, no further actions can be taken. If we attempt to mark the invoice as sent again, the following error message is displayed:

"You cannot perform this action as this transaction has not been e-Invoiced. Push it to Fatoora portal to proceed."

Please advise on how to resolve this issue.

Thank you.