Kaizen 211 - Answering your Questions | Using Canvas and Widgets to Tailor CRM for Mobile

Howdy, tech wizards!  

We are back with the final post in addressing the queries you shared for our 200th milestone.

This week, we are focusing on a couple of queries on Zoho CRM mobile configurations and custom payment gateway integration. 

1. Mobile SDK or Configurable Mobile Layouts: Create Kaizen walkthroughs on customizing layouts or embedding widgets on the Zoho CRM mobile app to improve field sales experiences.

Let us break down this query into three parts for better understanding.

Mobile SDKs

The first part relates to Mobile SDKs.

We are preparing detailed walkthroughs and examples for these, which will be published in the upcoming weeks. Stay tuned for deep dives into integrating SDKs for custom mobile CRM experiences.

Customizing Layouts for Mobile

We assume that you are looking to customize layouts for modules specifically for the mobile view. Zoho CRM currently allows layout customization for modules, and these changes reflect across both web and mobile interfaces.

However, if you need a design tailored for mobile, you can achieve this using Canvas.

Canvas in Zoho CRM lets you design custom layouts with flexible styling that adapt well to mobile screens.

Here is a quick walkthrough on how to design a Canvas layout optimized for mobile view:

1. Log in to Zoho CRM and navigate to Setup > Customization > Canvas.

2. Switch to the Details View tab and select Mobile.

3. Click Create Mobile Record Detail Page. A pop-up window will appear.

4. In the pop-up, choose the module and its corresponding layout, then click Create.

5. You will now see a template selection window. Choose from a predefined template or select Create a Blank Template.

6. If you selected a predefined template, it will open in the editor where you can further customize it.

If you chose a blank template, drag and drop the required fields from the left pane to design your preferred layout.

For detailed guidance, refer to the Customizing Record Detail Page Using Canvas help page. 

Embedding Widgets on Zoho CRM mobile App

You can create a widget using the Zoho CLI following the standard widget creation process.

To make your widget mobile-friendly, use Bootstrap CSS for responsive design and smooth rendering on smaller screens.

When uploading your widget to Zoho CRM, ensure you check the option to enable mobile support so it is accessible on the CRM mobile app as well.

Zoho CRM > Setup > Developer Hub > Widgets > Create New Widget

2. Custom Payment Gateway Integrations. The basic Steps that we need to be taken care of.

We assume you want to integrate a custom payment gateway with Zoho CRM. Please contact Zoho Marketplace at tech@zohomarketplace.com and share more details about your business scenario so we can assist you better.

We hope this clarifies your mobile-centric query and helps you make the most of the Zoho CRM mobile experience.

Thank you once again for your continued engagement and for making our 200th Kaizen milestone truly special with your questions and feedback.

For further assistance, feel free to reach out to us at support@zohocrm.com.

We will meet you next Friday with another exciting topic to explore!

Cheers!

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