We're thrilled to announce a major milestone for Zoho TeamInbox—your shared inboxes are now multichannel!
Introducing multichannel inboxes in Zoho TeamInbox!
Set up a unified shared inbox to hold all of your relevant messages, no matter where they're from. You can create channels for email, WhatsApp, Telegram, and our new additions, Facebook, and Instagram direct messages with Zoho TeamInbox (we’re working to roll out other channels, too). Your inboxes won't be tied to just one type of channel anymore. Associate multiple channels to a single inbox, or leave it empty to serve as a folder for specific messages.
But it's not just about external messages; you can also host team discussions and comments within their respective inboxes. Your inboxes will now become a global view of all your messages, from different channels, along with internal discussions—truly multichannel.
These multichannel inboxes are built on top of the collaboration and team transparency benefits of Zoho TeamInbox, so you can work on your channels as a team.
We've also introduced a lot more exciting features! Check them out below:
Instagram and Facebook direct messaging channels
You can now direct your Instagram and Facebook messages to Zoho TeamInbox and manage them from there. These stand-alone applications lack options for managing messages collectively as a team or providing tools for team collaboration. Zoho TeamInbox extends all of the collaboration, delegation, and productivity capabilities of email channels to these platforms as well. With everything consolidated in one place, you can keep all of your messages right next to your emails and avoid the chaos of switching apps.
Move threads across inboxes
Organize your threads by moving them across inboxes to keep them where they belong. You can now drag your conversations from one inbox and drop them into a more relevant inbox.
Mark threads as duplicates
When you now connect multiple channels to your inboxes and move threads between them, it's possible to encounter duplicate threads or similar messages from the same sender. Dealing with such repeated threads can be chaotic, which is why we've introduced an option to mark them as a duplicate. Once flagged as a duplicate, these threads will be automatically removed out of your view, allowing you to focus on your important tasks without distraction.
Response time goals
Define response times to ensure timely resolution of your incoming emails and messages. Rules in Zoho TeamInbox now let you set up a maximum reply time for messages. If a reply is not sent within the designated time frame, you can instruct the rules to take specific actions, such as assigning the message to another team member, notifying the manager, or moving the message to the priority inbox. Define your response time objectives, track their performance against these goals, and ensure prompt responses.
Fluid across all devices
From smartphones to desktops, Zoho TeamInbox is now available on every device, intelligently adapting itself to the size, screen, and native options of these devices. Enjoy the same user-friendly interface and powerful features across all platforms, enhancing your productivity no matter where you are.
We're putting some finishing touches on our app for Windows, and they're almost ready to go live. We’re thrilled to launch them at the earliest and offer you a unified experience across all of your devices. Write to us at teaminbox@zohomobile.com to get beta access; we'd love for you to get your hands on our desktop app and give us your feedback.
Zoho TeamInbox is leveling up with multichannel inboxes and we can't wait to hear what you think once you get your hands on all the new features. Let us know in the comments below or talk to us at support@zohoteaminbox.com because your feedback means the world to us!
Hi guys, I just singed up for mateusz.nowicki@zoho.com mail and I can't send any mails.. Why? Everytime I try to send something I got error like the one in the screenshot. Please, help me.
Hello Sir/Madam, Here is a Problem......... Scenario: In CRM One Custom Module (Payments) have one File Upload Field now we have to Upload that File into Creator's Custom Form (Documents) have one Subform (Documents) in Document Upload Field using Deluge
Searching the help and forum, I see that there were workflow trigger rules based on email. But now, I can't find this type of trigger when I create a custom workflow. What I'm looking for would be to automate the sending of an email for a new prospect,
Dear Zoho Recruit Team, I hope you are doing well. We would like to request an enhancement to the Career Site URL structure in Zoho Recruit. In the old version of the career site, our URL was simply: 👉 https://jobs.domain.com However, after moving to
Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
notifications are not working for the app is its closed I followed the tutuorial to the notificaction fixed and everythig seems to be right but notifications are not workig
I have several desks in our company and one of those is used by our HR department. I want to bring through the data to the shared Zoho Analytics workspace - except for the HR desk. Can this be excluded at data import stage ?
Hi - I have my Zoho email account set up to forward a copy of all incoming emails to a secondary Gmail address, whilst retaining the original email in the Zoho inbox. However, all my incoming emails are currently not showing up in my Zoho inbox, so I'm
Its giving the below error { "response": { "errormessage": "Error setting value for the variable:customer_details\n null", "status": "Error" } } Request: POST Url: https://www.zohoapis.in/bookings/v1/json/appointment attached Zoho-oauthtoken
I would like to create a custom function for Zoho Sheet that triggers when a paticular cell changes to a specific value. This would result in sending an email to a recipient (this would be an address that remains the same and included in the script). Example: = IF(N4= "Drafted", <>EmailFunction) 1) Cell N4 changes to "Drafted" 2) Email is sent to recipient or alternatively 3) Post to chat channel I have found the Custom function editor in Sheet. I am not bad at scripting, but
I have used zoho with nodemailer. const transporter = nodemailer.createTransport({ host: 'smtp.zoho.com', port: 465, secure: true, auth: { user: 'example@example.com', pass: 'password' } }); While sending the mail, it shows the following error: Error:
Hello, If I am not going for zoho email renewal. will i get back my free zoho account? and if yes then is it possible to get back my all free user. how many user get back 10 or 25?
Apparently i cannot recive emails on my adress contact@sportperformance.ro I can send, but do not recive. The mail i'm trying to send from mybother adress gets sent and doesn't bounce back... but still doesn't get in my inbox. Please advise
It seems that their verification e-mails are blocked. I can receive their other e-mails, but not their verification of domain ownership e-mail. I've checked and double checked how I typed the e-mail, using different e-mails (my personal e-mail can receive it), white listing the domain and all that is left is for the IP's to be white listed, but I don't have that power. If a staff member could take a look at this -> http://mailchimp.com/about/ips/ And perhaps white list them for me, that would be
After creating my first email address, I decided to get another email address. I would like to use this new address as the primary address too. I don't know how to set it up there doesn't seem to be an option for that
Hello, I come across the error message in Control Panel. Unusual activity detected from this IP. Please try again after some time and i cannot create any more users We are an IT company and we provide service for another company Please unlock us.
Good day. When I try to send mail through ZOHO mail I get the following error : "Unable to send message;Reason:553 Relaying disallowed. Invalid Domain" I need help with this. My zohomail is : @eclipseweb.site Thank you,
Bonjour , je ne parviens point à créer des mails avec le domaine 'raeses.org' suite à la souscription du domaine auprès d'un autre hébergeur, dont j'ai fait la demande du code de transfert qui est le suivant : J2[U8-l0]p8[ En somme, attente de l'activation
We are often using Zoho Books for estimates that then get converted to invoices within Books. We would like the sales team to migrate entirely to Zoho Inventory and no longer need to use Zoho Books so that they are only on one system. How are people managing
Currently in the search options, it has "date", "from date" and "to date". I think it would be great if there were options like "date greater than x days ago" and "date less than x days ago". I realise that as a once off you can just use the existing
We have used Mail and Cliq for about three years now. I used to use both on the browser. Both have, over the past 6 months, had a severe degradation in performance. I switched to desktop email, which appeared to improve things somewhat, although initial
Hello everyone! It's time for the next round of Ask the Experts (ATE). This month is all about giving Zoho Desk a complete makeover and making it truly yours. Rebrand Zoho Desk with your organization’s details, customize ticket settings based on your
All of us in business know that when you get your priorities right, your business grows. Zoho CRM and Zoho Books are excellent products, but sadly, Zoho Inventory continues to lag behind. Just this morning, I received yet another one-sided email about
Hello Zoho Support, I have recently purchased a new domain and set up email hosting with Zoho. However, my account shows "Outgoing Email Blocked". I am a genuine user and not sending bulk/spam emails. Please review and re-enable outgoing emails for my
It seems as though Zoho waits to develop integrations with local tax authorities before offering Zoho Payroll to Zoho customers in a country. Please reconsider this approach. We are happy Zoho Books customers, but unhappy that we have to run payroll in
Zoho User ID : 60005368884 My mail Id is marketing#axisformingtechnology.com .I am getting following message "Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts. Click here to get unblocked." Please
Hello, I’m facing two issues in Zoho Desk that I’d like your guidance on: Ticket Status Not Updating: When a customer replies to a ticket, the status does not change to Reopened. Instead, it remains in Waiting on Customer, even after the customer’s response
Hi I'm new to Zoho. I am from Canada and I have a I use a web based application called Tautulli for Plex that monitors my Plex media server. It also sends a newsletter to my followers. To set this up they require a "From" email address., a smtp server
Some of our customers want multiple contacts to receive all notifications from our support team. Is there a way to automatically add secondary contacts to a ticket when our support team opens a new ticket and associates it with an account? This would
I'm having some trouble with Cloudflare here in Pakistan. I want to configure Zoho Mail for my domain, but I'm not sure how to set it up without going through Cloudflare. My website, https://getcrunchyrollapk.com/ , is currently using CF, but I'd like