Remembrance Day to Remember – Recalling Values

The phrase “at the eleventh hour” refers to the 11th hour of the 11th day of the 11th month in 1918, when the hostilities of World War I came to an end—but it still holds meaning today.

Remembrance Day (Veterans Day in the US) is observed on November 11 to honor and pay tribute to the brave veterans who have served or made the ultimate sacrifice in the military for their nations.

​

This Remembrance Day, let us remember the veterans who dedicated their lives to service for their countries. Veterans embody the values of selflessness, courage, and integrity. They chose to live for something greater than themselves, remaining devoted to their nation, their people, and the hope of a brighter future.

Drawing inspirations 

Teamwork

For veterans, staying together physically and mentally can mean survival. In war zones and camps, unity kept them strong and helped them fight together for their nation. Their spirit of teamwork can inspire us in how we collaborate today.

Selfless service

During their service, veterans put their own lives on the line so that others could live freely. Their actions remind us of the power of serving others before ourselves.

Adaptability

No matter how difficult or unpredictable the terrain, veterans learn to adapt. They face challenges with resilience and determination until they achieve victory or peace.

Making every moment count

On the battlefield, every moment counts. Every move is calculated and made with care to protect their team and the civilians around them while accomplishing their mission. These experiences teach us to appreciate time, act mindfully, and make every effort count.

Keeping your composure

Even in the most stressful situations, veterans train their minds and bodies to remain composed. Their calmness under pressure allows them to make sound decisions when it matters most.

Remembering the stance

Veterans undergo training to be ever-ready: to guard, protect, and act with purpose. Eventually, their values are inculcated into their lives. Their discipline, fitness, and mindfulness remind us to stay prepared, focused, and responsive in our own roles.

The challenges 

While we can proudly speak so much from the outside, the life of a veteran is not an easy road. They often miss home, important moments, and time with their families. They miss the rhythm of regular life and cannot take a break because their duties require them to remain alert.

When their service ends, veterans return home to a new chapter of life, one that brings the challenge of readjusting to daily routines. Some veterans may face health or emotional difficulties as they transition back, yet their discipline and strong values help them find balance and strength again.

To every veteran, we want to say: we honor you, we are proud of you, and we are grateful for your courage and dedication. We hope that through care, support, and community, every veteran finds comfort, healing, and peace.

Lessons for customer support  

The life of a veteran can be extremely challenging. Yet, customer support has many lessons to learn from the lives of our dear veterans.

The life of a veteran teaches us invaluable lessons that can shape our approach to customer service. Stay adaptive to change, and train your mind to remain focused and alert.

When customers share their challenges, treat their problems as your own by listening with compassion and offering thoughtful solutions. Zoho Desk empowers agents with essential features to keep them positive, supportive, and effective in every interaction, such as Zia's reply assistance, which helps agents generate empathetic responses.

The notifications center on the top-right of the Zoho Desk page helps by notifying you of tickets in which you've been mentioned and email failures. The announcements icon keeps you on track with new features and product upgrades. This ensures you stay updated and can easily adapt to changes. Turn every interaction with a customer into a meaningful experience.

As a customer support representative, challenges will come your way. Remember, you can work with your team and leverage the available technology to deliver results for your customers.

Let us be the guardians of our customers’ trust, just as veterans have been guardians of our nation. As we honor them today, let us carry their values forward with gratitude in our hearts and excellence in our service.

P.S.: In honor of the veterans you know, please share a life lesson you've learned (in the comments) that has helped you in your profession.

• Topic Participants

• Lydia | Zoho Desk

  

• Ram Freedman

  

• Sticky Posts

• Register for Zoho Desk Beta Community

  With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

• Share your Zoho Desk story with us!

  Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

• Tip #1: Learn to pick the right channels

  Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

• Welcome to Zoho Desk Community - Say hello here!

  Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

• Webinar 1: Blueprint for Customer Service

  With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

• Recent Topics

• Dynamic image in form works in the app but not on the customer portal.

  img = frm_Fichas[ID == input.Nombre].Foto; imgno = Nophoto[ID2 = 1].Image; if(len(img) > 1) { img = img.replaceAll("/sharedBy/appLinkName/",zoho.appuri); img = img.replaceAll("viewLinkName","Fichas_de_personal_public"); img = img.replaceAll("fieldName","Foto");

• Uplifted homepage experience

  Editions: All editions. Availability update: 17th February 2026: All editions in the CA and SA DC | JP DC (Free, Standard and Professional editions) 23 February 2026: JP (All Editions) | AU, CN (Free, Standard, Professional editions) 27 February 2026:

• Darshan Hiranandani : How many participants can join a Zoho Meeting at once?

  Hi everyone, I'm Darshan Hiranandani, trying to find out the maximum number of participants that can join a Zoho Meeting at once. Has anyone here used Zoho Meeting for larger groups and can share their experience or knowledge about the participant limit?

• Allow Font Size 11 in Editors...

  That is basic functionality...

• Where is the scheduled report in New UI?

  Hi Team, Seems there is not such a field in New UI, hence I have to switch to old UI to handle request..

• Approval Workflow for Purchase Orders Abrir

  The requirement is , that all purchase orders greater than or equal to 5000 go through an approval process from certain people, but within books I only see that the approvers can be by levels or any approver but we cannot enter a rule like these. Can

• WeTravel + Zoho CRM Integration - Has Anyone Built a Connector or Extension?

  Hi all, I'm exploring options for integrating Zoho CRM with WeTravel (booking & payment platform for tour operators). Zapier seems to be the common method but seems limited. I'm wondering if anyone in the community has developed a more comprehensive solution,

• Option in pipeline deal to select which hotel or branch or store if client has more than one local store

  Hi, I would like to know if there is an option in the deal pipeline to select which hotel, branch, or store a deal is related to—if the company has more than one location. For example, I have a client that owns several hotels under the same company, and

• Undo article like/dislike

  It seems to be not possible to undo your like/dislike for an article. Would be great if you can. Kind regards, Helen

• Nested notebooks

  Dear Sir/Madam, I would like to know if it is possible to nest notebooks. It would be very helpful when there are too many, as it would improve organization. Thank you for your response. Best regards.

• Tax in Quote

  Each row item in a quote has a tax value. At the total numbers at the bottom, there is also a Tax entry. If you select tax in both of the (line item, and the total), the tax doubles. My assumption is that the Tax total should be totalling the tax from

• Issue with "Send Email" from Quotes not loading Email Template data

  Hi everyone, I'm currently experiencing an issue when using the "Send Email" option from a Quote record in Zoho CRM. What’s happening: When I go to the Quotes module and select a record, then click Send Email, the attached file (Quote) correctly pulls

• Dynamically Fetching Lookup Field Display Value

  I have an audit trail form, Audit_Changes, that tracks old vs new values across different forms. For lookup fields, the old/new value is the ID, but I also need the display value. What's a best practice for dynamically fetching the display value of the

• Stop Scrolling, Start Asking: Meet Zia for Your Files

  Hey everyone 👋 The era of 'scrolling and searching' is officially over. Whether it's a dense legal contract or a long meeting recording, searching for specific details is a massive time-sink. We think you should be able to interact with your files, not

• Introducing a smarter, faster, and more flexible charting experience

  Hello Zoho Sheet users, We're delighted to share the latest news about a major update to charts in Zoho Sheet! The new version supports dynamic data ranges, granular styling options, faster loading, and other interesting enhancements that allow you to

• How to create a new Batch and update Stock via Inventory?

  Hi everyone, We are building an automation where a user enters batch details (Batch Number, Mfg Date, Expiry, and Quantity) into a Custom Module. I need this to trigger an API call to Zoho Inventory to: Create the new batch for the item. Increase the

• How do I open MSG files in Microsoft Word?

  If you want to open MSG files in Microsoft Word is not natively supported, as MSG is an email file format created by Microsoft Outlook. However, there are professional approaches to access MSG content in Word. First, open the MSG file in Outlook and copy

• Unable to charge GST on shipping/packing & Forwarding charges in INDIA

  Currently, tax rates only apply to items. It does not apply tax to any shipping or packing & forwarding charges that may be on the order as well. However, these charges are taxable under GST in India. Please add the ability to apply tax to these charges.

• How to add packing & forwarding charge in purchase order & quotation???

  Hello Zoho Team I have just started using Zoho for my company and I wanted to make purchase order. My supplier charges fix 2% as packing & forwarding on Total amount of material and then they charge me tax. For example, Material 1 = 100 Rs Material 2

• How to create a boxplot chart in Zoho Analytics?

  Hi, I'm looking forward to making a boxplot in Zoho Analytics, either with all my data or with a time segmentation. No documentation or YouTube video explaining that was found. I guess this is a feature gap. How feasible would it be to add this to Analytics?

• What are the create bill API line item requiered fields

  While the following documentation says that the line items array is requiered it doesn't say what if any files are requiered in the array. Does anyone know? API documentation: https://www.zoho.com/inventory/api/v1/bills/#create-a-bill I'm trying to add

• WorkDrive issues with Windows Explorer Not Responding

  We are using WorkDrive to collaborate on editing video content. We have a lot of files and quite a few are a few gigs. Recently anytime I try and work with the files Explorer freezes for a couple minutes whether it's dragging the files into Premiere or

• Connecting Zoho Inventory to ShipStation

  we are looking for someone to help connect via API shipStation with Zoho inventory. Any ideas? Thanks. Uri

• Where is the settings option in zoho writer?

  hi, my zoho writer on windows has menu fonts too large. where do i find the settings to change this option? my screen resolution is correct and other apps/softwares in windows have no issues. regards

• Using IMAP configuration for shared email inboxes

  Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

• When Does WorkDrive integrate with Books?

  When Does WorkDrive integrate with Books?

• POP mailbox limits

  If I am accessing a remote POP mail server using Zoho Mail is there a mailbox quota for the account or is it all related to my mail account storage limits?

• Warranty Service and Repair in Zoho FSM

  Hi There, We are a retail store that sells products and also performs installations and repairs. Our field technicians handle this work. Some repairs are covered by manufacturers, who reimburse us for both parts and labour. In these cases, we perform

• Zoho Sheet for Desktop

  Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?

• WhatsApp phone number migration

  Hi @Gowri V and @Pheranda Nongpiur, Thanks for implementing the promised enhancements to the integration between Zoho CRM and WhatsApp. The previous discussion has been locked, so I'm opening this new one. I am copying below a specific

• WebDAV support

  I need WebDAV support so that I can upload/download (and modify) documents from my local file system. Is anything planned in his direction?

• Suggestions for Improved Table Management and Dashboard Filter Controls in Zoho Analytics

  Dear Zoho Analytics Community, I hope you are doing well. I would like to share a few suggestions based on issues I am currently experiencing while working with visualizations and dashboards. Firstly, when I create a new visualization using the Sales-Order

• SPF: HELO does not publish an SPF Record

  I am using Zoho mail. Completed all of the required prerequisites from the dashboard to avoid any issues with mail delivery. But when checking on mail-tester.com getting the following error. Can anyone help me solve this?

• How do I create an update to the Cost Price from landed costs?

  Hi fellow Zoho Inventory battlers, I am new to Zoho inventory and was completely baffled to find that the cost price of products does not update when a new purchase order is received. The cost price is just made up numbers I start with when the product

• Price Managment

  I have been in discussions with Zoho for some time and not getting what I need. Maybe someone can help explain the logic behind this for me as I fail to understand. When creating an item, you input a sales rate and purchase rate. These rates are just

• Actual vs Minimum

  Hi all, I am sure I am not the only one having this need. We are implementing billing on a 30-minute increment, with a minimum of 30 minutes per ticket. My question is, is there a way to create a formula or function to track both the minimum bill vs the

• Generate leads from instagram

  hello i have question. If connect instagram using zoho social, it is possible to get lead from instagram? example if someone send me direct message or comment on my post and then they generate to lead

• Kaizen #234 - Automating Deal Handoff with Zia Assistant API, Workflow, Deluge, and Widget in Zoho CRM

  Hello all! Welcome back to a fresh Kaizen week. In this post, we will explore how to automate the deal handoff process in Zoho CRM using Zia Assistant API + Workflow + Deluge + Widgets. Here’s how the final output looks when a deal is reassigned 1. Deal

• How do you print a refund check to customer?

  Maybe this is a dumb question, but how does anyone print a refund check to a customer? We cant find anywhere to either just print a check and pick a customer, or where to do so from a credit note.

• Ability to assign Invoice Ownership through Deluge in FSM

  Hi, As part of our process, when a service appointment is completed, we automated the creation of the invoice based on a specific business logic using Deluge. When we do that, the "Owner" of the invoice in Zoho FSM is defaulted to the SuperAdmin. This

• Next Page