I am not sure what I am missing, I created a report to look at resolution times in business hours but it is displaying hours based on 24hr days. I have business hours set (7am-5pm) and all that functionality is working, the reports are displaying 2 days and 2 hours (50 hours) which is correct, but I would like it to show 5 days (10hr business day x 5 days). I think I have everything set correctly but I am not sure how to get it to show correctly.