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• Function #46: Auto-Calculate Sales Margin on a Quote

  Welcome back everyone! Last week's function was about displaying the discount amount in words. This week, it's going to be about automatically calculating the sales margin for a particular quote, sales order or an invoice. Business scenario Where there is sales, there's also evaluation and competition between sales reps. A healthy rivalry helps to better motivate your employees to do smart work and close deals faster and more efficiently. But how does a sales rep get evaluated? 90% of the time, it's

• Zoho CRM Functions 53: Automatically name your Deals during lead conversion.

  Welcome back everyone! Last week's function was about automatically updating the recent Event date in the Accounts module. This week, it's going to be about automatically giving a custom Deal name whenever a lead is converted. Business scenario Deals are the most important records in CRM. After successful prospecting, the sales cycle is followed by deal creation, follow-up, and its subsequent closure. Being a critical function of your sales cycle, it's good to follow certain best practices. One such

• User Tips: Auto-Create Opportunity/Deal upon Quote Save (PART 1)

  Problem: We use quotes which convert to sales orders but Users / Sales Reps do not create opportunities / deals and go straight to creating a quote. This leads to poor reporting. Implementing this solution improves reporting and makes it easier for users.

• Custom Function : Automatically send the Quote to the related contact

  Scenario: Automatically send the Quote to the related contact.  We create Quotes for customers regularly and when we want to send the quote to the customer, we have to send it manually. We can automate this, using Custom Functions. Based on a criteria, you can trigger a workflow rule and the custom function associated to the rule and automatically send the quote to customer through an email. Please note that the quote will be sent as an inline email content and not as a PDF attachment. Please follow

• Function #50: Schedule Calls to records

  Welcome back everyone! Last week's function was about changing ownership of multiple records concurrently. This week, it's going to be about scheduling calls for records in various modules. Business scenario Calls are an integral part of most sales routines.. Sales, Management, Support, all the branches of the business structure would work in cohesion only through calls. You could say they are akin to engine oil, which is required by the engine to make all of it's components function perfectly. CRM

• Recent Topics

• Introducing the Zoho Show Windows app

  Hello everyone! We’re excited to announce the launch of the Zoho Show app for Windows! You can now create, access, collaborate on, and deliver presentations right from your desktop. The Windows app brings you all the powerful features you’re familiar

• New Action Requests

  Hi, Is there any chances to get the new actions requested at all? I have made a few requests but never heard back from Zoho about them. I assume that developing them take time but is there any support that can provide some update? Thanks

• Workdrive - copy permissions

  I am trying to customize sub folder, which I understand fully from below https://help.zoho.com/portal/en/kb/workdrive/team-folders/manage/articles/customize-folder-permissions-in-a-team-folder#Customize_permissions_during_folder_creation However I want

• US military addresses

  When we have a client with a US military address having them fill in a form is a problem Zoho forms doesnt acommodate them correctly. It doesn't make sense for me to have to create a secondary data model for military addresses. I have placed some links

• Introducing 'Previous' and 'Next' operators for enhanced date-based filtering

  Hi everyone, We are excited to introduce to you two new operators - Previous and Next - for your date and date time fields in filters as well as in custom view. For starters, let’s say you want to filter records based on Created Time: Previous 6 months:

• Same users on different accounts

  I have an issue I need help with. Whilst trialing ZOHO CRM I created the following: Account1 using myname@myorganisation.com.au and 2 personal emails Account2 using a personal email and 2 users sales1@myorganisation.com.au and sales2@myorganisation.com.au

• Multi-Sort Functionality, Projects List

  It is proving so hard for us to manage any kind of decent view into our Active list of projects (which now hovers between 150 and 225 at a time).  In addition to my other suggestion here (which hasn't had any activity in a year), I'd like to suggest that

• Power of Automation :: Automatically update the Work hours of a task based on Custom field Value

  Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate

• Zoho Sites is unusable

  What a terrible user experience sites is buggy and incredibly slow with creating site.  it hangs with please wait with spinning circle A LOT.  can't add blog page  can't add logo (yes it's not larger than 500 pixels) can't even add a new page It either does nothing (with no error message as to what is wrong) or you get the darkened screen with the please wait with the spinning circle that never goes away...I've even left it for 5minutes or more just to see if it was slow or just doesn't work...and

• Why the home page "Income and Expense" graph only shows some Expense Accounts but not all

  I see that the graph only shows expenses from some Expense Accounts. Why and how can I change that? I'm new to Zoho Books and accounting. Thank you!

• Introducing Seamless Communication with WhatsApp Integration in Zoho Recruit

  Hello everyone, We are thrilled to announce that we have just launched an incredible new feature in Zoho Recruit that will revolutionize your recruitment process. With the integration of WhatsApp into Zoho Recruit, you can now seamlessly connect with

• how do i add a hyperlink to a ticket submitted to zoho desk via zoho forms integration?

  hi there! my team uses zoho forms to collect information needed to complete a ticket. we use the zoho forms integration with zoho desk. two of the fields capture urls that the submitting teams fill out in the public facing form. when the ticket reaches

• If Formula with Abs and Now included!

  Hi all, Having a bit of trouble with an If formula when creating a formula field with currency return type. This is what I've got: If(Now()>=${Agreement History.Rent Review Due}, '${Agreement History.Holdover Price}', 'Abs(${Agreement History.Rent Achieved

• Sent mail blocked because of Domain/IP Reverse lookup conflict.

  Whenever we send an email through Zoho to one particular email server, all of our emails get blocked as spam because the sending domain does not match the server sending it according to the email header. I contacted the company blocking us and this is what they say: "The error is saying that your outgoing email server's IP address does not match the server name of the email server record for your domain. We do a reverse lookup on all the incoming email to make sure it is coming from a legimate source.

• Weekly Tips: Avoid Duplicate Email Copies with Zoho Mail

  In everyday work environments, it is common to receive the same email multiple times when you're CC'd individually and also included through a group email address in the same message. This can overwhelm your inbox and make it harder to keep track of important

• Please don't remove the option to modify tax.

  Hi, I saw that the option to customize tax will be removed. This is VERY PROBLEMATIC for US companies who ship to different states because each zip code in the USA has its own tax rate for a single product. This is an awful idea. Please don't take this

• Zoho Connect App (Android)

  Hello Zoho Connect team, I've encountered a recurring issue with the Android version of the Zoho Connect app and would appreciate your assistance. I have created a group that includes both internal and external users. Everything functions as expected

• Zoho CMR - How can we remove Public View in any module ?

  Hi Zoho  How can we remove some Public View in any module (or one by one) ? I read something about hiding but that's refers to Creator and I'm not there yet. :)  Thanks! Robert

• ZohoOne suite

  Hi, i am trying to set service for managed service offerings, I was wondering if there was a way to manage that? I would be the service manager and have a company I would be managing as well. any help would be much appreciated. I have seen that different

• 連絡先リストへの表示項目表示表示

  連絡先をリスト表示した際に、各連絡先に紐づく関連トピックや、配信リストをリストに表示させることはできますか？ できるのであればその方法を教えてください。

• Format any date to match the user's locale settings with this Client Script

  A common problem in Zoho Client Script is a user's date format. On Create/Edit pages, Zoho will only accept a date if it matches the user's locale. Even if the date is in a correct format, or Zoho date format, user's can't save a record if the date format

• Block incoming emails by shared mailbox

  Good morning, I will explain my problem to you At the moment I am making users open tickets only via email I would like users to send messages from their personal mailboxes and not from shared mailboxes I would also like if the ticket was generated by

• Zoho Desk to Jira > Automatic Creation ?

  I've set up the integration for Jira and Zoho Desk, but when I create a test ticket as a customer nothing is sent to Jira automatically - is this correct ? I can manually link to Jira using the "More Actions", but I was expecting the issue to be created

• Comparing 2 collections to make an action

  Salut, I have a customer form with a main phone number, and a secondary phone number. I have another form, a calendar, with a paste of the main phone number. I want to send a SMS to both phone numbers when the calendar event happen. I use the following

• Automate Ticket Assignment to Contact or Account Owner Using Custom Action

  Teltroz Inc specializes in data science, data analytics, and big data technologies. Serving a wide range of customers from large to medium-sized businesses, security has been their top priority. The firm uses Zoho Desk to enhance their business operations,

• how to remove email headers from Zoho Desk emails and replies from customers?

  I'm testing Zoho Desk at the moment ant noticed some very annoying with the emails that go back and forth, the email headers are always included on the conversation in the web interface and the customer also receives emails with these readers showing

• File Upload and Add via API

  I've been attempting to upload to via the Files api and I have been hitting the wall with actually getting the file to attach. What type is the API expecting ? Base64 Encoded ? When I do I get a 414 Error. I would appreciate your help as I am currently

• Add Pinned Tickets to top of queue

  As an IT Helpdesk, we have some tickets where they will need to be looked at daily over a week or 2, and the ability to pin a ticket to the front/top of the queue would be handy as we can be reminded to take a look, rather than placing them on hold and

• Holding Shift to keep selected tickets

  It is annoying trying to change the category of tickets and then closing them. You have to select them one by one, no way to 'hold down left click and drag your mouse down to select multiple'. Once you have selected them and you change the category, you

• Formula Module how to convert to percentage

  Hello There, I have create a formula field and i want the outcome to be in percentage how do i do that This is my formula ${Deals.Forecast Revenue Per Year}/${Deals.Annual Processing Volume} I have try ${Deals.Forecast Revenue Per Year}/${Deals.Annual

• Existing subform data is being changed when new subform entries are added

  I'm having trouble with existing subform data being changed when new subform entries are created. I have the following setup to track registrations for a girl scout troop: Main Form: Child Subform: Registrations The data are a one-to-many relationship where each Child record has many Registrations (new Registration will be created for each year the child is in the troop.) Per the instructions, I have created the subfom, added it to the main form, gone back to the subform and created the bi-directional

• How to add a contact ID to contacts I'm importing with migration

  New user, business owner here, not a data specialist. I'm attempting to migrate import data from my old CRM, Daylite, via a .csv file. I feel like I've mapped the columns in the .csv file, however when I click save and next, I get a message saying the

• FSM Job Sheets data to CRM

  Hello, is there anyway of getting the data collected in the job sheets into the CRM. We are collecting inspection data which we were using zoho forms for but the job sheets in fsm seem like a lot better way to collect it but we need to be able to get

• Footer in PDF template doesn't stay at the bottom of the page

  When setting up a PDF template there is an option for a header / footer. The header stays at the top of the page however the footer does not. It appears the footer actually serves no purpose as it seems to rise up to underneath the header (see image). Is there a way to lock the footer to the bottom of the page? Otherwise what is the point of it? Image demonstrating what I mean. https://ibb.co/cJY1xZ4

• Hiring Staff Accountant in San Diego with ZohoBooks Experience

  Hello, We are a San Diego, CA company looking for an experienced Staff accountant or controller that has ZohoBooks experience for a full-time position. Please reach out if interested. Best, Ben

• Third party apps for my mail

  Hello im new here and i have a very important issue. A third party company uses one of my emails to send invoices to our customers. My problem is that cannot connect to zoho mail server. my imap settings are corrent imappro.zoho.eu 993 smtppto.zoho.eu

• Outage?

  Is there an outage? Everytime I try to access Zoho FSM (web, as admin) I get a blank screen.

• Zoho chat module for prestashop doesn't work

  Zoho chat module for prestashop doesn't work

• IMPORTRANGE Spreadsheets

  I am trying to importrange a spreadsheet into another, but an error keep appearing saying NOT LINKED. Noting that I've linked it. I've tried to publish both sheets and re-apply the formula many times but nothing is working. I don't know what can I do

• How to create Comparison across Period chart in a dashboard?

  Hi all How can I create this chart in a custom dashboard? The issue for me is that this chart is very small. The CRM module (unlike Projects module) has no ability to expand a chart. I want to make it larger, but also want to include it in a custom Forecast

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