Recent Topics
Allow Email Attachments to Be Opened Directly in Zoho CRM
Hi all, It would be very helpful if attachments linked to an email in Zoho CRM could be clicked and opened directly from the email preview. Currently, the attachment names are displayed, but the experience of viewing them is unnecessarily limited. Users
Check out in Meetings
Why there is no check out in Meetings of Zoho CRM, very difficult to track Moderation Update: Meeting Check-out is in our roadmap and is currently in the development analysis phase. Development is yet to start, and we'll post an update here once it
Custom View - Sort by Custom Field
I created a custom field for our Engineering team to know which tickets to work first by numbering them. I created a custom view to general data which includes the Engineering Priority. However, I cannot sort the Engineering Priority column ascending
Zoho Marketing Automation Cannot Sync Lookiup Fields
Hello all, It seems that Zoho MA cannot sync Lookup fields from the CRM. Can you confirm if this is the case? Is there a workaround? Do you know if Campaigns can sync with custom modules and also with Lookup field in the CRM? Thank you!
Why does Analytics keep pulling in IDs?
Every time I pull in Job Reference/Name data it inputs it as an ID number instead of the actual name. Its impossible to find anything. Is there a way to fix this?
Feature request - pin or flag note
Hi, It would be great if you could either pin or flag one or more notes so that they remain visible when there are a bunch of notes and some get hidden in the list. Sometimes you are looking for a particular name that gets lost in a bunch of less important
CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users
Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage
Zoho Assist Remote Desktop on Android grey screen
With Zoho Assist Remote Desktop for Android when I connect to an unattended device I see only a Grey Screen. It worked fine before. This is a recently issue. I tried to clean data and cache, reinstall app, try and old version... but nothing. Always grey
Global Sets for Multi-Select pick lists
When is this feature coming to Zoho CRM? It would be very useful now we have got used to having it for the normal pick lists.
Change 'default' project dashboard
Is it possible to change the default project dashboard for all projects? Both in layout and in what widgets are shown? We have a lot of (short-running) projects and I want to quickly see the tasks and milestones when I open a Project, but I don't want to change the layout for all my projects manually. Thanks, Menno
Unbilled Items from Purchase orders
Hi, I was wondering if there is a way for me to generate a report for the sum amount of unbilled items in open PO or partially billed PO. this info would be helpful for better cash flow management and for foreseeing any issues for unjustified delays for
Discount Per Item / Option Removed
Hi, I was using Zoho Books for three years now and very saticfied. Now, as we try to add an invoice, we founds that the discount option per item was takn away, and a discount from total was implemented. However, we have cases when we add a diffrent discount to each item. Was this option removed permanently? Thanks,
Allow Reauthorizing CRM Connections Without Revoking First
Currently, when a Zoho CRM connection needs to be reauthorized or authorized with another account, we first have to revoke the existing authorization and then authorize it again. This creates a gap where the connection is unavailable, and any functions,
Zoho Projects - Mobile App - Creating Related Issue On Task View
Hi Projects Team, I'm working with a client who wants to use Zoho Projects for their field service work. So far it is working find (and I am aware of FSM, but the client is happy with Projects). One thing they have raise with me as a frustration is that
👍 Zoho CRM's Notes now gets Reactions and a new look
Available in SA and JP DCs. Rolling out to other DCs in phases. Hello everyone, Notes help users capture important updates, collaborate with teammates, and maintain context for records. Now with Note Reactions, users can quickly acknowledge updates, express
Track All Emails from Company Domain
For our business model, it's almost impossible to keep track of all emails sent to clients, under the way ZohoCRM currently tracks emails to customer records via the user account only. We'd like to see a way of tracking emails via domain only, separate
Cannot format "start date" field in Zoho Flow
I am trying to recreate a flow that connects Inventory package creation to Zoho projects (where a task is created in a defined project). I've been able to troubleshoot everything EXCEPT the date fields; specifically the "start date" - which is quite important
Introducing Incentives for Zoho CRM: Build, automate, and track sales commissions
Dear Customers, We are here with an amazing news! We built a direct solution to help manage your commission provisioning activity in your business. From creating commission plans to issuing payouts, this application leverages your sales reps’ performance
Dark Mode for ZOHO Recruit
Please make a dark mode for ZOHO Recruit. The white is SO BRIGHT!
Dashboards for Customers
Is it possible to build dashboards for each customers in the community for their tickets?
Feature Request - Dedicated "Avail" action for Restricted Holidays (instead of routing through Apply Leave)
Currently, Restricted Holidays in Zoho People are handled through the Leave module. Employees have to go through Apply Leave and select the Restricted Holiday as a Leave Type in order to avail it. From an HR perspective, a Restricted Holiday isn't really
Deleting invoice (not syncing with Xero)
If I delete an invoice or Bill in Zoho Inventory, it doesn't sync with Xero. So my Xero accounts are not correct. Whats the point of being able to delete a transaction in Zoho if it doesn't sync to my accounting package? How can I do this?
Allow Clients to choose which meeting platform works best for them
Hi! I have a feature request for Zoho Bookings! I currently have multiple online meeting platforms connected to Zoho Bookings: Zoho Meeting, Zoom Meetings and Teams Meetings. Since we are allowed to connect multiple meeting platforms, it would only make
Implement Meeting Polls in Zoho Bookings
Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement related to appointment scheduling within Zoho Bookings. Current Functionality: Zoho Bookings excels at streamlining individual appointment scheduling. Users can set availability
Previewing attachments in email composer (Zoho CRM)
When I am sending an email from a contact's record, when I am in the compose email screen, if I add an attachment to the email, I cannot then click on the attachment to view it to see if it is in fact the correct attachment before sending. In Outlook
Zoho Lens Feature Update: September 2026
RealWear store support Zoho Lens is now listed on the RealWear marketplace, paving the way for quick and easy deployments. Install it straight to your smart glasses from the marketplace without any cables, pendrives, or manual transfers.
How are you using AI task management tools in your team
AI is becoming more useful when it can do more than suggest tasks. Having AI agents help with task updates, follow-ups, and repetitive project work could make day-to-day collaboration much smoother. I recently came across Sharkly.ai, which focuses on
Can Zoho Mail Be Used with Google Workspace Without Migrating Emails?
Hello Zoho Community, We currently use Google Workspace for our company emails and do not want to migrate our email accounts or data to Zoho Mail. However, we would like to use Zoho Mail as an email client, similar to Microsoft Outlook, by connecting
Topic assignment to a contact list never completes in Zoho Campaigns
Hello, I am experiencing an issue in Zoho Campaigns when trying to assign a Topic to a contact list. When I select a list and try to assign a Topic, Zoho displays the following message: “This process will take a few minutes. You will receive an email
Subforms and automation
If a user updates a field how do we create an automation etc. We have a field for returned parts and i want to get an email when that field is ticked. How please as Zoho tells me no automation on subforms. The Reason- Why having waited for ever for FSM
[ZohoDesk] Improve Status View with a new editeble kanban view
A kanban view with more information about the ticket and the contact who created the ticket would be valueble. I would like to edit the fields with the ones i like to see at one glance. Like in CRM where you can edit the canvas view, i would like to edit
Automating CRM backup storage?
Hi there, We've recently set up automatic backups for our Zoho CRM account. We were hoping that the backup functionality would not require any manual work on our end, but it seems that we are always required to download the backups ourselves, store them,
Zoho Assist Feature Update: September 2026
Custom View Filters in Scheduled Reports Scheduled Custom Reports now support saved Views. Select a View when setting up your schedule, and only the data matching its filter criteria will be delivered to recipients in each email. Without a selected View,
Tip #89 – Access, print, and manage remote files from your local printer with Remote Printing – 'Insider Insights'
A team member working from home urgently needs a document that's sitting on the office system. The office is locked and nobody is around to access it. Emailing the file means routing a sensitive document through external channels, and that's not something
Important: Teamwork Projects Integration Moving to API v3
Hello Teamwork Project users, We are migrating the Teamwork Projects integration from the legacy V1 API to V3 API. This upgrade enables support for custom fields from Teamwork Projects, allowing users to import custom modules and fields into Zoho Analytics
Introducing Night Mode for Zoho Recruit [BETA]
Late-night hiring sessions? Long hours reviewing resumes? We heard you. Night mode [BETA] is now available in Zoho Recruit, giving you a cleaner, more comfortable workspace that’s easier on the eyes while keeping the focus on what matters most: hiring.
Sent Items folders not syncing on Thunderbird
HI, I run TB on multiple devices, since the middle of September all the devices have stopped synchronising the sent items folders, all mail is received and sent correctly and stored in my zoho webfolders. I haven't changed any of the settings. Any ideas? This is also the case in my 'paid for' accounts with ZOHO and Thunderbird Many thanks Tony whittingham
Thunderbird not retrieving Mail automatically
Hi, I have set up Zoho in Thunderbird all fine, the only problem is that the mails are not coming to Thunderbird automatically, they only come when I initially start up Thunderbird, any ideas for a fix on this cheers
Free Webinar Alert! Don’t take the bait: Everyday email safety in Zoho Mail
Hello Zoho Community! Think you can spot a suspicious email before it catches you off guard? Join our upcoming webinar, “Don’t take the bait: Everyday email safety in Zoho Mail,” and learn how to recognize common email threats and build safer habits for
Do you know which 20% of your products generate 80% of your revenue?
Not all products earn their place in your inventory. In almost every catalog, a small group of items drives most of the revenue, while a long tail quietly ties up storage, counting effort, and working capital. The trouble is, most teams treat every SKU
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