What’s New in Zoho Backstage – November 2025 Updates

What’s New in Zoho Backstage – November 2025 Updates

A new month, a new set of updates. With a mix of new features and thoughtful improvements, you get smoother workflows and better control across registrations, exhibitors, and communications.

Let's take a look at what's new and enhanced in Zoho Backstage for November 2025. 

Ticket Waitlist

You asked, you waited, and yes…the waiting finally paid off.

The Waitlist feature helps organizers manage sold-out ticket classes by automatically handling excess demand. When tickets become available due to cancellations or increased quantities, waitlist tickets are automatically confirmed, subject to event and ticket limits. The feature is enabled per ticket class from Registrations > Ticket Class > Edit > Advanced Settings > Waitlist, where organizers can set a specific waitlist quantity. Once tickets sell out, the website displays the Join Waitlist option.



All waitlisted entries appear in a dedicated Waitlist tab under Registrations, where organizers can view, edit, or cancel entries individually or in bulk (up to 20 at a time). Once confirmed or canceled, entries are removed from this tab. Waitlist orders remain visible in the Orders tab with a clear indicator, and waitlisted tickets are tagged within order details. Associated attendees display a Waitlist status in the Attendees tab.



If a waitlist ticket is canceled, a full refund is always issued, regardless of the event’s cancellation policy. Online payments are refunded to the original payment method, offline payments are marked as refunded offline, and unpaid orders are simply canceled. In mixed orders, cancellation fees apply only to confirmed tickets.

For approval-based tickets, requests go through approval before joining the queue. Waitlist confirmations stop once the event enters the Running state. Unconfirmed waitlist tickets are automatically canceled and refunded three days after the event starts. Automated emails notify purchasers about waitlist orders and confirmations.
InfoPlan availability: Included in the Premium and Ultimate plans. 

Exhibitor Pro

A smarter, more flexible way to manage exhibitors and booths.

Zoho Backstage introduces a major upgrade to exhibitor management with the Exhibitor Pro add-on, bringing a clear separation between exhibitor visibility (directory listing) and interactive booth management. This structure gives organizers better flexibility, clearer pricing, and the ability to scale across events of any size.



Organizers can create exhibitor categories with benefits, manage exhibitor profiles, handle requests and proposals, display exhibitors on the website and app, assign booths, manage floor plans, and track booth-level analytics such as revenue, leads, meetings, members, and exhibitors. Exhibitors don't log in at this level. It's designed purely for organizer-managed visibility.

Exhibitor Pro is a paid, booth-level upgrade that unlocks full booth functionality. Organizers can assign one Exhibitor Pro add-on per booth, manage booth members and admins, enable collateral, videos, banners, lead scanning, meetings, and complimentary tickets, as well as track detailed booth analytics. Exhibitors gain access to their Exhibitor Space to manage content, leads, meetings, inquiries, members, and rehearsal tools.

Organizers can explore a fully functional booth with sample content, media, leads, meetings, inquiries, members, and Exhibitor Space navigation before purchasing.
Info
Included across Essentials, Premium, and Ultimate plans, this layer supports unlimited exhibitor listings per event. Exhibitor Pro remains $49 per booth. Existing customers are auto-migrated. Premium plans includes 5 Pro add-ons, Ultimate includes 15, and they now support unlimited exhibitor listings by default.

Exhibitor Import

Exhibitor Import makes it easy to onboard exhibitors in bulk for large expos and recurring events. Instead of creating exhibitors one by one, organizers can now upload exhibitor data using CSV, XLS, or XLSX files and manage everything in one go—saving time and reducing manual errors.

The import option is available within the Exhibitors module and follows a simple three-step flow, supporting up to 500 records per upload. During import, organizers can choose whether to send the Exhibitor Request Approved email to imported exhibitors. This option is enabled by default and can be turned off when communication isn't required.

Smart field mapping and validations ensure data accuracy. Mandatory fields include Exhibitor Category, Company Name, First Name, Email, and Booth Number. The system checks for duplicate emails, category mismatches, duplicate booths, and missing mandatory data. For blank price fields, organizers can apply default pricing, mark exhibitors as free, or skip those records.

After import, organizers receive detailed success and error summaries, with row-specific failure reasons and email reports. 

A Merge Existing Requests option prevents duplicates by automatically merging matching records while retaining full history.
Info
Plan availability: Included in the Premium and Ultimate plans. 

Other enhancements 

Quick access to the embeddable widget

We’ve made it easier for event organizers to access the Embeddable Widget for attendee registrations with a new quick-access entry point. The Embeddable Widget is now available directly under Registrations > Setup > Embeddable Widget, allowing organizers to find and configure it right from the Registration module.



This shortcut is in addition to the existing access under Manage > Promote, so your current workflow remains unchanged. With this enhancement, setting up and managing your registration embed is now faster and more intuitive.
Info
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans. 

WhatsApp message preference for attendee imports

Organizers can now choose whether WhatsApp messages should be sent during attendee imports. This helps prevent unnecessary WhatsApp credit usage, especially when importing attendees for post-event reporting, internal tracking, or data updates.

During the import process, you can enable or disable WhatsApp messaging from Registrations > Attendees > Import. Based on your selection, WhatsApp messages will either be sent or skipped for the imported attendees.

After the import is completed, the summary screen clearly indicates:
  1. If WhatsApp messages were skipped based on your selection.
  2. If messaging couldn't be sent because WhatsApp isn't enabled at the event level.
This ensures full visibility into message delivery during imports.

Smarter country code detection during registration

Phone number country codes are now auto-detected during registration based on the attendee’s location, improving WhatsApp messaging accuracy and credit usage. The system follows this priority:
  1. IP address
  2. Browser locale
  3. Event location (for in-person events)
This works across in-person, virtual, and hybrid events. 

Zone module support in workflow automation

You can now automate zone-based access control using Workflow Rules in Zoho Backstage. The Zone module is now available as a workflow trigger under Portal Settings > Automation > Workflow Rules.

With the new Before Check-In, Check-In, and Check-Out triggers, you can control how many times a participant is allowed to access a zone. This enables use cases like limiting food counter visits or restricting multiple goodie collections. Once the defined limit is reached, further check-ins are blocked and organizers are notified in real time.
Info
All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.
We’re excited for you to experience them in your next event. If you have any question or need access to early access features, please contact support@zohobackstage.com. 

    • Recent Topics

    • Problem using Zoho Desk API

      Goodmorning, I am trying to use the Zoho Desk API to create a dashboard in Grafana, but I am having a problem. Following the instructions in the API documentation, I created the API Console application (server-based application). Then I created the string

    • Email Field Validation Incorrectly Rejects RFC-Compliant Addresses (Forward Slashes)

      I've encountered a validation issue with Zoho Creator's Email field that rejects RFC-compliant email addresses containing forward slashes, and I'm hoping the Zoho team can address this in a future update. The Issue When entering an email address containing

    • Customer ticket creation via Microsoft Teams

      Hi all, I'm looking to see if someone could point me in the right direction. I'd love to make it so my customers/ end users can make tickets, see responses and respond within microsoft teams. As Admin and an Agent i've installed the zoho assist app within

    • Can I re-send the Customer Satisfaction Survey after a ticket closure?

      Hello, Some customers does not answer the survey right after closure, is it possible to re-send after a few days or weeks? Best Regards!

    • Whatsapp Connection Status still "Pending" after migration

      Hello, I migrated my WhatsApp API to Zoho from another provider a day ago. So far the connection status is still “Pending”. There is a problem? How long does it usually take?

    • Zoho Books Sandbox environment

      Hello. Is there a free sandbox environment for the developers using Zoho Books API? I am working on the Zoho Books add-on and currently not ready to buy a premium service - maybe later when my add-on will start to bring money. Right now I just need a

    • Plug Sample #15 - Enable Human-Like, Contextual Interactions in SalesIQ with Zia Agents

      Zia Agents are conversational AI assistants designed to understand user intent and respond intelligently, helping businesses automate conversations and offer personalized support at scale. While Zia Agents are yet to be publicly released, access is currently

    • Simple Callback Notifications Needed

      My team are terrible at remembering their CRM callbacks, often due to how long in the future they are set for. Is there a way i can set an e-mail notification for when a callback is due? For example we set it for 9am one day and five minutes before they

    • Best way to schedule bill payments to vendors

      I've integrated Forte so that I can convert POs to bills and make payments to my vendors all through Books. Is there a way to schedule the bill payments as some of my vendors are net 30, net 60 and even net 90 days. If I can't get this to work, I'll have

    • Seamless Round-Trip Navigation for Related Blocks (Detail View)

      As highlighted previously in this post (and here, here, here, and here), we still lack a fundamental capability for seamless navigation in Related Blocks. The popup that appears when adding a related record doesn't exist for viewing/editing existing records,

    • Service and Parts Line Item Limitations

      Hi FSM Team, We work with clients who deliver large-scale field service projects. In many cases, a single work order can contain 200+ service and parts line items. Currently, Zoho FSM limits work orders to 30 service and parts line items. While this works

    • Social Profile Logo Format

      Hello, I'm using Zoho Sites and am attempting to add a couple of social media accounts to my profile that aren't included in the default platforms that are available. What format is the logo required to be in? I have tried .png and .jpg with no success.

    • How to create Sepa Direct Debit XML file: solution and code

      Even though Books provides a payment integration for Stripe and Gocardless (in Europe) there are customers that want to use the Sepa services of their own bank. Mainly because Stripe and Gocardless are quite expensive. In that case they would need a Sepa

    • Traditional Spreadsheet vs Zoho Tables

      Hello everyone, This article explains the differences between Spreadsheet applications and no-code databases, such as Zoho Tables. While both tools belong to the "grid" family, the core difference lies in their purpose. A spreadsheet (such as Zoho Sheet,

    • RFQ MODEL

      A Request for quotation model is used for Purchase Inquiries to multiple vendors. The Item is Created and then selected to send it to various vendors , once the Prices are received , a comparative chart is made for the user. this will help Zoho books

    • Delegate Access - Mobile iOS/iPad

      We’re over the moon that delegate access is now available in Zoho Mail as we were nearly ready to switch platforms because of it! Is there a timeline on when delegate mailboxes will be accessible from the iOS and iPad OS applications? Thanks, Jake

    • Request For Quotation (RFQ) module

      Hello, Do you have any plans to implement a RFQ module in to ZOHO Inventory? I would like to chose items that I require a price for, select a number of different suppliers to e-mail and have them submit there pricing online. I would then like to see a

    • Unable to change Lookup field from Multi Select to Single Select

      I am trying to change a Lookup field in my Zoho Creator form from Multi Select to Single Select, but I am unable to find any option to do this.

    • Support for Developing Zoho Recruit Extensions via Zoho Sigma

      Hi, I’m interested in building an extension for Zoho Recruit using Zoho Sigma. However, when I navigate to Sigma and attempt to create a new extension (via the "New Extension" option), Zoho Recruit does not appear as a listed service—only options like

    • FOLDER DISAPPEARED

      Hello Zoho Community. I recently found a problem with no explanation: a folder in Zoho Analytics just disappeared, but the tables and SQL sentences still existed, the folder was not deleted. The solution for me in this case was to create a new folder,

    • How to create estimates/Invoices with sub-totals

      Every other accounting package can create estimates and invoices with Sub-totals. How can I do that in ZohoBooks?

    • Deluge scripts

      Why is there not a search function to make it easier to find the script of interest when modifications are required.

    • Social media simplified with Zoho Social: Why should brands have a Threads profile?

      Just over a year ago, Instagram launched Threads, the all new social media app primarily focusing on sharing text online. It was welcomed by people worldwide with more than 10 million users in just seven hours, and it currently has over 175 million active

    • Auto tracking URL generation based on Carrier

      Hi, While creating a shipment order for a package in Zoho Books, I have a requirement that for example, if the carrier is Delhivery and tracking number is 1234, then can automatically the tracking link/URL be generated as www.delhivery.com/1234. Similary,

    • New Beginnings with Zoho Desk mobile app best practices: Part 3

      In focus: Scaling consistency, intelligence, and customization In our third installment, we'd like to share tips to help you elevate your customer experience as you handle support operations seamlessly on mobile. Let's reconnect with Omniserve, the field

    • Develop and publish a Zoho Recruit extension on the marketplace

      Hi, I'd like to develop a new extension for Zoho Recruit. I've started to use Zoho Developers creating a Zoho CRM extension. But when I try to create a new extension here https://sigma.zoho.com/workspace/testtesttestest/apps/new I d'ont see the option of Zoho Recruit (only CRM, Desk, Projects...). I do see extensions for Zoho Recruit in the marketplace. How would I go about to create one if the option is not available in sigma ? Cheers, Rémi.

    • Highlights of 2025: Milestones and moments

      Hey everyone! As we step into 2026, it’s a great time to look back at everything 2025 brought to Zoho Social. This year was big, packed with powerful new features, smart enhancements, exciting events, and a major milestone: a whole decade of Zoho Social.

    • Override Auto Number field?

      We are preparing to migrate from Salesforce. In Salesforce, we auto-generate a unique number on our Opportunities (Potentials). If the Opportunity results in a contract, we use that unique number as the Contract number. There are some situations where

    • Introducing the sandbox environment in Zoho Sign

      Hey there! Customer and partners across the globe have been requesting a testing environment—also called a sandbox—for quite some time. Sandboxes help you try out document workflows before using them in your production setup. This new year, we are excited

    • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

      Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything

    • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

      Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

    • Zoho Desk - Zoho FSM Integration issue on Mobile and iPad

      Hello Team, I am trying to create a Work Order (WO) using the Zoho FSM integration (Add-on Service) that is integrated with Zoho Desk. The issue is that the integration is not working on mobile devices and iPads. While I am able to create the WO, Request,

    • Can I share the drive with another Windows user?

      We use the WorkDrive Sync application on a server with several remote desktop users. Our question is: Can the drive created by WorkDrive Sync be shared from one of these remote users with the other users so they can access the files, or do we need to

    • Syncing Bills in Zoho Books to Zoho CRM

      Is there any way to sync the Bills in Zoho Books in Zoho CRM

    • Zoho Books Items Categorisation/Grouping/Folder

      Is there a way to do items categorisation? a folder structure? Product Type A - Option 1/2/3 Product Type B - Option 1/2/3 Current problem : I have more than 50 items on the list, its hard for team to navigate.

    • Auto CheckOut Based On Shift.

      This Deluge script runs on a scheduled basis to automatically set the 'Actual_Check_Out' time for employees who haven't manually checked out. If the current time is past their scheduled 'Shift_End_Time', the script updates the check-out time to match

    • Formula working in MS Excel , is not working in Zoho Sheets, Filter fuction which is working in MS sheets per the attached workbook / Daily update.

      Filter function , which is working in MS Excel is not working in Zoho sheets. Please help on function of filter of particular class sheets and extract students name who has more than 3.5 hours of study hours on particular day depending on date in D7 cell.

    • CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more

      Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),

    • ERROR: Product type cannot be changed for Items having transactions.

      I have mistakenly added a product type as goods for an item that was a digital service. Now when HSN/SAC became mandatory, this brought my attention to this error I did. So I tried changing the product type but it displayed this error message Product

    • Automate pushing Zoho CRM backups into Zoho WorkDrive

      Through our Zoho One subscription we have both Zoho CRM and Zoho WorkDrive. We have regular backups setup in Zoho CRM. Once the backup is created, we are notified. Since we want to keep these backups for more than 7 days, we manually download them. They

    • Next Page