Hello everyone,
Greetings from the Zoho Directory team!
2025 has been a highly successful year for Zoho Directory. We are delighted to introduce a fresh set of features, an enriched UI, and major product enhancements. These updates aim to deliver a smoother and more secure authentication process as well as enhance the user experience in the new Zoho Directory UI.
Below is an overview of the features now live, along with the latest security updates.
Features Now Live:
1. Cloud LDAP
LDAP stands for Lightweight Directory Access Protocol. Instead of installing and maintaining the LDAP server, Zoho Directory gives you an online LDAP endpoint where your users, groups, and passwords are stored and authenticated from the cloud.
Zoho Directory's Cloud LDAP works with any application, server, and device that supports LDAP.
2. BYOK
BYOK (Bring Your Own Key) is a security feature in Zoho Directory that allows organizations to use their own encryption key instead of Zoho's key Encryption key (KEK). BYOK gives your organization the flexibility to either integrate an external key manager (EKM) or manually upload an encrypted key. This key is used as the master encryption key to protect sensitive identity data stored inside Zoho Directory. With this feature, you have full control of the key that encrypts your identity data.
3. Cloud RADIUS
Zoho Directory's Cloud RADIUS (Remote Authentication Dial-In User Service) enables secure access to your organization's Wi-Fi networks. It ensures that only authorized users can access these networks without the need for an on-premise RADIUS server. Users can access the organization's Wi-Fi network using the same credentials as their Zoho Directory account through RADIUS.
4. Audit Logs
Audit logs help you to keep track of all the activities in your organization. It also enables you to detect unauthorized access or suspicious activity. You can inspect the in-depth information about a particular change, the data of the affected users, the date and time the changes occurred, and more.
5. Anomaly Detection
Anomaly detection identifies unusual, risky, or suspicious activities in your organization and highlights them in the dashboard. By enabling Anomaly Detection, the system continuously monitors user activities, login patterns, device behavior, and admin actions. If something doesn't match the user's normal behavior, it flags it as an anomaly. You can also get an overall view of the security status with a detailed dashboard view.
6. Smart Groups
Smart Groups in Zoho Directory is a condition-based user groups that automatically add users who meet certain conditions or criteria that is defined, so that admins don’t have to add them manually. Users are added to the group based on conditions like location, department, language, time zone, and more. You can define one or more conditions (smart rules), and when a user’s details match those conditions, they’re automatically added to the group.
7. Delete Users
With this release, we also bring you the option to delete users. You can now delete users from the organization when they leave the company, ensuring they no longer have access to the organizational resources. Depending on the user's roles and responsibilities, you may need to complete additional steps to remove the user from the organization, such as transferring owned data, reviewing directory-level app involvement, shifting department ownership, handling devices, and more.
Security Update: New Security Policies
The security policy framework has been revamped with more secure policies and additional user sign-in methods. The new policies are intended to enhance the complete sign-in process of your organization's users.
The policy structure has been redesigned as shown below:
1. Conditional Access Policies
With Conditional access policies, define how and when your users should be able to sign-in and access the organizational resources. When the policy is applied to users, the conditions are set for their sign-in process, along with the corresponding action that determines their access. If a user's sign-in meets the defined condition, they can access their account instantly or be allowed access after completing MFA. If the condition is not met, the user's sign-in attempt is denied.
2. Routing policies
The Routing policy defines how users of individual teams can sign in to their accounts. The members of the policy are required to sign in with the configured authentication method. It provides you with four versatile authentication modes for users to sign in, including password, passwordless, social sign-in, and IdPs.
3. Security Policies
The security policy comprises a password policy and session settings. You can enforce strong password rules, customize the user's password, and manage their sessions. With this policy, you can reduce the risk of password-related security breaches in your organization.
Wrapping up
We hope you enjoy exploring Zoho Directory's new features and enhancements along with its refreshed UI. If you have any questions or feedback, feel free to share them with us.
Regards,
The Zoho Directory Team.
Recent Topics
Add Employee Availability Functionality to Zoho People Shift Module
Hello Zoho People Product Team, Greetings and hope you are doing well. We would like to submit a feature request to enhance the Zoho People Shift module by adding employee availability management, similar to the functionality available in Zoho Shifts.
Using MPN across multiple SKUs and inventory tracking
I have several different SKU's that share a common MPN and would like to track inventory by MPN. SKU1 has MPN1 assigned SKU2 has MPN1 assigned Here is an example If I start with 5 of MPN 1 in stock I want each SKU1 and SKU2 to show as 5 in stock, If I
Unable to Access Application:
Whenever I try to access my application from the desktop, say I am editing it and want to test something in the desktop environment I get: An error has occurred. An internal error has occurred. Please check the URL , or try refreshing the page I can edit
PDF Annotation is here - Mark Up PDFs Your Way!
Reviewing PDFs just got a whole lot easier. You can now annotate PDFs directly in Zoho Notebook. Highlight important sections, add text, insert images, apply watermarks, and mark up documents in detail without leaving your notes. No app switching. No
CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more
Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),
Link Contacts to Billed Accounts
Hello, I want to do a survey on all my customers of 2025. For that I want to select all contacts linked to accounts who where billed in 2025. How to I create this link to I can then use Zoho Survey with this database of contacts?
Zoho Creator customer portal limitation | Zoho One
I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder. If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)
Filter in fields from Jira extension
We have installed the Jira extension so we can maken Jira issues from Zoho desk. In Zoho desk I can also see the Jira issue status for example but I can not filter on this field. I would like to setup an filter showing me the closed Jira issues. How can
CRM function REST API response format
Is there a way to control the JSON response returned by the CRM function REST API? If I call a function using either OAuth or an API key it returns a 200 OK response with a string in the format shown below. I am using a particular feature of an external
Cannot see Application from Lookup field
Hi all, I am trying to access data for an application on our account via a lookup field; however, the application doesn't appear in the dropdown at all. Can anyone shed any light on this, please? I have asked Zoho support; however, they're just as confused,
Cannot see correct DNS config for mail after moving domain to another provider
I have moved my domain from one provider to another and after that zoho mail stopped working (expected). Problem is, zoho mail admin panel still shows (10 hours after move) that all records are correct while I haven't changed anything in my domain DNS
Zoho CRM Meetings Module Issues
We have a use-case that is very common in today's world, but won't work in Zoho CRM. We have an SDR (Sales Development Rep) who makes many calls per day to Leads and Contacts, and schedules meetings for our primary Sales Reps. He does this by logging
Zoho Books integration sync from Zoho CRM does not work
Hi Zoho Community & Zoho Support We just tried to get a sync some products into Zoho Books from CRM using the native sync and we're getting an error: "It looks like some mandatory fields you're trying to map are empty. Please provide valid field names
P & L Sub-categorized accounts
How can I show sub-categorized Income and Expense accounts on the P & L report?
Report showing Bill Details with Project and Sales Invoice Number
Hi There, I am hoping that someone can help, I am looking for report that can show the bill and expense details along with project its as assigned to and the invoice number that the sales has been raised in. The goal is I can filter a customer/project
Advanced Payment for Inventory Items with serial numbers
Hello, We sell equipment that we track the unique serial numbers on using Sales Orders. We can charge the customers an advanced payment, then the balance on delivery. We cannot figure out a way to do this in Books/Inventory: - Cannot part invoice a SO
Is it possible to restrict ZCRM user to see only custom views created by administrator
I have segmented data in my CRM and I want to allow different users to be able to see only parts of it based on some criteria. I've tried to create and share a custom view, but then there is always an option for user to see all open lead for example.
Issues Logging into ZOHO
Hello, one of my coworkers is having issues logging into ZOHO, she has requested a code when entering and the email is correct but she has not received the code. can you help us with this?
Google Fonts Integration in Pagesense Popup Editor
Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts
Add Popup Rejection Metrics to Reports
Hello Zoho PageSense Team, We would like to request improved reporting for popup interactions. Current Limitation: PageSense currently provides conversion data, but there is no clear visibility into: Popup rejections Popup closes (✕ button clicks) Dismissals
Ability to Reset / Reinitialize Popup Cookies
Hello Zoho PageSense Team, We would like to request the ability to manually reset popup cookies. Current Limitation: At the moment, it is not possible to initiate a new popup cookie from the our side. Visitors who rejected or closed a popup will not see
Control Popup Cookie Expiration Duration
Hello Zoho PageSense Team, We would like to request an enhancement related to popup cookie management. Current Limitation: Currently, PageSense popup cookies remain active for 365 days, and this duration cannot be modified by us. If a visitor closes or
Clone / Export Popup Design Across PageSense Projects
Hello Zoho PageSense Team, We hope you’re doing well. We would like to request an enhancement that allows popup designs to be reused across different PageSense projects. Problem Statement: Currently, Zoho PageSense allows popups to be duplicated only
Are there settings for hyperlinks?
Clicking a hyperlinked cell in Sheet creates this little pop-up with the actual hyperlink inside. Is it possible to have a 1-click link where if you click the cell it opens the link directly with no pop-up?
Automatically include all ticket attachments in the ticket resolution email
Hello Zoho Community, We are implementing Zoho Desk in a real customer-facing production environment and have run into a limitation that is becoming a blocking requirement for our clients. The problem When a ticket is closed or resolved, Zoho Desk sends
adding several team members to an Opportunity
How can we add several team members to one opportunity for collaboration? I have researched and only found something called Deal Team which I cannot find in my CRM to configure.
Finding text within a ticket: Expand All or Search this Ticket
The auto-collapse feature within a ticket is nice for screen scrolling, however it makes it difficult to find text within the ticket if the email is collapsed. In fact you cannot find text if it is collapsed. I would like to propose a feature that allows
Books & Desk. Client mapping
Hi, I’ve been using Zoho Books for several years and am now looking to improve my customer service. I'm experimenting with Zoho Desk and want to sync and map my client data from Zoho Books. However, it seems that mapping requires both contacts to have
Bulk update Profile Permissions
Dears, What should we do if we add new forms or reports and need to update more than 20 permissions? Updating them one by one feels pretty harsh, doesn’t it?
String handling
If I cut a currency string from a quote and try and paste it into the Deal "Amount", it will fail unless I manually delete any commas. Dollar signs are no problem, but comma's seem to fail. Please correct this Input Validation error.
text length in list report mobile/tablet
Is there a way to make the full text of a text field appear in the list report on mobile and tablet? With custom layouts, the text is always truncated after a certain number of characters.
email address somehow still not verified (?!)
L.S. After creating a new email template in CRM I was about to send a group email to my clients, then Zoho CRM announced that they would change the sender address to some kind of Zoho-e-ddress because my email address "has not been verified". Not only
What's new in Zoho Sheet: Simplify data entry and collaboration
Hello, Zoho Sheet community! Last year, our team was focused on research and development so we could deliver updates that enhance your spreadsheet experience. This year, we’re excited to deliver those enhancements—but we'll be rolling them out incrementally
WebDAV / FTP / SFTP protocols for syncing
I believe the Zoho for Desktop app is built using a proprietary protocol. For the growing number of people using services such as odrive to sync multiple accounts from various providers (Google, Dropbox, Box, OneDrive, etc.) it would be really helpful
Consolidated report for multi-organisation
I'm hoping to see this feature to be available but couldn't locate in anywhere in the trial version. Is this supported? The main aim to go to ERP is to have visibility of the multi-organisation in once place. I'm hopeful for this.
Feature Request - Allow Customers To Pick Meeting Duration
Hi Bookings Team, It would be great if there was an option to allow customers to pick a duration based on a max and minimum amount of time defined by me and in increments defined by me. For example, I have some slots which are available for customers
Error Logs / Failure logs for Client Scripts Functions
Hi Team, While we are implementing client scripts for the automation, it is working fine in few accounts but not working for others. So, it would be great if we can have error Logs for client scripts also just like custom functions. Is there any way that
Welcome to the Zoho ERP Community Forum
Hello everyone, We are thrilled to launch Zoho ERP (India edition), a software to manage your business operations from end to end. We’ve created this community forum as a space for you to ask questions, comment answers, provide feedback, and share your
Support for Custom Fonts in Zoho Recruit Career Site and Candidate Portal
Dear Zoho Recruit Team, I hope you're doing well. We would like to request the ability to use custom fonts in the Zoho Recruit Career Site and Candidate Portal. Currently only the default fonts (Roboto, Lato, and Montserrat) are available. While these
YouTube Live streaming? how to? Zoom has this feature, built-in. Can't find it on zoho meetings.
YouTube Live streaming? how to? Zoom has this feature, built-in. Can't find it on zoho meetings.
Next Page