Uninstall unattended agent
Hello, I'm testing many use case before we purchase assist for our remote support. While we are testing what is the proper way to uninstall agent? I did uninstall from systray, from windows control panel but still ZohoURservice is running. How can I uninstall client side?
Multiple team members to access one office PC
Hello, We have a high-performance PC in our office that we use for resource-intensive tasks. All team members need to remotely access this PC from time to time. However, when I enable remote access for myself through Zoho Assist, the PC does not appear
Issue with Merging PCs in Zoho Assist
Hi everyone, We've encountered an issue in Zoho Assist that we hope someone can help with or has experience solving. When installing Assist on two identical PCs (same model and ID but physically separate machines), they end up being merged into a single
Zoho Advanced Session audit is hogging RAM
Hi! I've been noticing an issue with Zoho Unattended where it occasionally takes up a lot of the RAM on our computers. It's causing issues for me on PCs that are alreayd low on RAM. Does Advanced Audit have to be disabled for our entire organization to
Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops for
Preventing end-users from "Blocking Access"
Is there a way that we can prevent end-users from enabling the "Block Access" feature on Zoho Assist? We would like to Gray out that option.
Unattended - Silent
How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?
Unattended Computers gone
Hello, I've been a paid user of Zoho Assist for a few years now and it works great for the most part, until recently. A few days ago, the Zoho Assist Desktop program suddenly lost all of my computers (and groups) that were set for unattended access. I didn't think much of it at the time as the computers still existed in the web/online interface (though all of my groups were gone). I was connected to a computer yesterday just fine but since I was in a hurry, I didn't have time to try and figure out
Assist unattended access but remote confirmation
Hello, me and my company are looking for an alternative for TeamViewer and since we're already using Desk we wanted to first take a look at Assist. After testing a few things with unattended remote access, we came to the conclusion that it was missing
How to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??
Shortcut to Unattended Computer
I need to have users (not techs) access a single unattended remote computer once or twice a day. Is there a means to create a desktop shortcut that would provide direct access to that computer so that are not navigating the full support interface?
Unattended Assist on Mac
We have a Mac that unattended assist worked fine on until a few weeks ago. Not, we loose mouse control frequently while remoted in and have to disconnect and reconnect to get control back. I removed and reinstalled Assist with no changes in this. Any
Unattended Access on Android
When trying to download the add on for Unattended Access to work on the device, I get a screen that says "Item not found" The only thing I've been able to find is that the device needs to be running Android 7 or higher. It's running Android 11 so that
Notify When Offline
Is it possible to have the system notify a user or group of users that a device with unattended host has gone offline? For example, if I were to have unattended host installed on a server and want to be notified when it goes offline due to an outage or
I can connect to the Unattended machine but the keyboard won't type.
From time to time I access my other computer via ZoHo Assist remotely and can use mouse but it doesn't respond when I try to click Desktop Folder. What is causing this? Both computers are PC.
Would like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. Jalley
Mutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.
How do I change the "org" name that my customers see in zoho assist unattended; It's currently "zoho"
When a user of a remote machine with unattended access clicks on the Zoho icon in the system tray (notification area) they can click on "Representative Info" and they get a pop of of information. The "org" defaults to "Zoho". How can I change/customize
Silent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructions
Access on Android without using the Google Play Store without supervision.
💖💖💖 솔카지노 - 먹튀걱정 없는 9년차 메이저사이트 💖💖💖 안녕하세요! 우리계열인 솔카지노는 지난 9년간 무사고 운영된 국내에서 손꼽히는 대형 메이저업체입니다. 저희 솔카지노는 그동안 회원님들의 성원으로 한단계 성장하기 위해 더욱 열심히 하는 솔카지노가 되도록 노력하겠습니다. 생생한 현장감을 느낄수 있는 라이브카지노도 함께 즐겨보세요. 해외정식 라이센스업체로 어디에서도 볼 수 없는 실시간으로 경기를 보면서 스코어에 따라 베팅이 가능합니다.
Zoho Assist Installer wants proxy settings
When I try to install Assist at some customer sites, the installed asks for proxy settings where none is in use. If I close the dialog without entering anything, it throws this error message: "Configuring unattended access failed due to the following reason : The request could not be processed by the server due to invalid syntax." These computers all have a direct internet connection and don't use a proxy at all. There's no VPN in use either. Is there a way to tell this to the installer? Thanks.
Zoho Assist is not working
All remote PCs are being prompted for Proxy setup. We can't access any remote PCs. Even customers selected "Dont show this again", we can't remotely login. Zoho, please help
Zoho Assist Free Account... did they drop Linux option?
I've had a free Zoho Assist account for several years that I use to connect to the machines at my house. In the last year or so, I have been unable to download the linux client... it says that I'm not licensed for that. The last time I reloaded a machine,
Failed to create unattended service
I have a client that when I try to install the unattended access software I am getting the error "Failed to create unattended service." Any ideas how to fix this? Thanks!
Firewall Ports, IP ranges and URL's that might need enabling for Zoho Assist
Hi Can someone tell me what ports and IP ranges need to be enabled through a firewall to allow Zoho Assist to connect? The client's machine sits the stating its connecting but I suspect the firewall is dropping the traffic. Many thanks
Password for Unattended Access
Is there a way to set a password for unattended access? If I'm the technician, I want my customer to have a password on their computer for unattended access, so only I can access it remotely via Assist. Can I set that up? How can I be sure that no one
Pointer
Is there a way to have a pointer overlay so that I can guide customers of where to click?
Viewing ultrawide ((remote) screen from smaller resolution?
I am trying to access my home desktop (5120 x 1440) from my 1080p laptop -- I need some files from the home PC while I'm away. The ultrawide display is SO small on the laptop display that it's VERY hard to read. Is there any way to "Zoom in" on the remote
Sending Ctrl-C or Cmd key sequence
I'm having trouble with unattended access to my macOS machine. I cannot seem to send any Cmd or Ctrl key sequence (ie Cmd+N, Cmd+C, Ctrl-C, etc). I use terminal extensively and need too send Ctrl sequences. Zoho Assist Free from a Win10 PC to a macOS Mojave laptop. Is there a way to do this, am I just missing something?
Silent Install
Hi. Is there a command line switch to install the unattended client silently (i.e. /quiet) ? Please advise. Regards, Humzah
Unattended Access Blocked
We've been using Unattended Access for a while and usually have between 15 - 25 computers set up with it. We have one in particular that we notice over and over again says "blocked" and we have to reach out to the user to ask them about it. They are claiming
Connect to unattended computer through zoho assist api.
Hello everyone! Is it possible to connect to unattended computer through zoho assist api? E.x can I make an api call where I get back URL that allows me to start session with the computer? Thanks!
Is there anyway to remotely update the Unattended Access agent?
Is there not a way to have the agent update? Would be nice to be able to have an option to push an update down to the agents.
Unnatended remote acces power button instead of connect
I tried to connect to my remote computer. Usually it is easy. I now see a button that says 'power' instead of 'connect' clicking it does nothing. This happens even when I am at the remote computer I can see it is on and awake. I am using the free version.
Customize Unattended Access General Preferences Settings per Group
Is there a way to customize the settings under the General > Preferences > Unattended Access section based on which group a device is in? In particular, we would like certain device groups to be able to uninstall from the Control Panel, while we would
How to see which license we have?
Where do I find out what license we are on and how many computers we have left to deploy to?
Unattended Access showing offline
As the title says, I have a PC which is showing offline but is 100% online! Any help would be gratefully accepted.
Unattended Assist Issue with Grey Screen Flickering
When I connect to a windows 11 computer with unattended assist, i keep getting a grey flashing screen every like 20 seconds or so... it is making it difficult to do my work? anyone have a solution??
Block/Allow Access on unattended machines not working.
Hello, I am running into an issue on MacOS 11.5.1 where the Unattended Access feature always allows a remote connection, regardless of if Block Access or Allow Access is selected in the Menu Bar item. Has anyone run into this, and if so, was there a fix?
client Lan connections
i have a Linux client on the same network as my tech workstation. the Linux box is now connected to a vpn so i have to connect to it through the vpn. how does the linux client report it's ip address to my dashboard ..... is there a specific url that it
Next Page