Active Customers

Active Customers

The documentation states the following definition for Active Customer:
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Number of customers subscribed to a paid plan till date. This does not include customers who are in trial.

Consider that there are 20 active customers. If 5 customers have upgraded to a paid plan and 3 customers have canceled their subscriptions, the number of active customers would be 22.

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If  customer has multiple subscriptions, how does this fit into the activation / active customer account?      Do subsequent subscription count?

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