Ask the Experts 21: Power up your support game with Zoho Desk Automation

" In every business, there are tasks to automate, Zoho Desk helps with features that integrate

Assignments to manage tickets and teams to align,Macros for quick actions and workflows to streamline

Contracts and schedules to hold things tight, Plans run on time, all steps done right

Blueprints that keep the process on course, Supervisors, webhooks, feeds, and more! "

~Lydia

​

Hey everyone,
Welcome to the 21st episode of Ask the Experts (ATE) with Zoho Desk. That was a glimpse of the topics for discussion in this month's ATE session.

Think about it!

Are you in the mid-way of configuring automations for your business? Simple or complicated, we're here for you.

Do you have an optimized process to handle multiple tickets flowing into your departments simultaneously?

Do your agents experience burnout with tickets piling up from email, calls, and IM channels?

How about handling support service agreements for your organization?

Did you know your automation can be powered up with AI for better efficiency?

How can you make handling escalations easy for your business?

This live, text-based discussion is designed to address such questions. We are happy to provide you with an opportunity to discuss and ask questions to the experts behind the building of the automation features within Zoho Desk.

We've noticed numerous tickets and cases on Automation in our support channels and community forums. So, in this episode of ATE, we have six panelists ready to answer questions and discuss various automation topics. Make the most of this session to ask your questions, clarify your doubts, and power up your customer service with the automation features within Zoho Desk.

How can I participate?

Simply post your questions in the comments section below the post.
This session needs no registration.

When will I hear from the experts?

Date : 26 June, 2025 Time : 8:30 AM – 4:30 PM (GMT) Live-Text Based Discussion

Time Zone	Time
IST	2:00 PM – 10:00 PM
GMT	8:30 AM – 4:30 PM
CEST	10:30 AM – 6:30 PM
GST	12:30 PM – 8:30 PM
AEST	6:30 PM – 2:30 AM
PST	1:30 AM - 9:30 AM

Our experts will be available live during this time and respond to your questions in the comments section below this post.



We're glad you're interested in learning more about Zoho Desk! Please post your questions, Like & Follow this post to receive notifications and stay updated on the latest activities within this post.

We'll be looking forward to hearing from you during the session.

Lydia | Zoho Desk  

• Topic Participants

• Lydia | Zoho Desk

  

• Oktavia

• Richard Grant

• Mike

• Anoop

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