Ask the Experts 26: Brighten every customer interaction with Zoho Desk all year long

Hello everyone,
Greetings and welcome to Ask the Experts 26.
As we wrap up 2025, we are excited to invite you to the 26th episode of our Ask the Expert series.
🎄The Merry Metrics Edition = Best of Zoho Desk [Best Practices + Holiday Automation + Year-End Insights]🎄

This month, we're bringing you a little seasonal fun with the merry metrics edition of Ask the Experts. The merry metrics cover best practices in Zoho Desk, automations to activate while you are on holiday, and insights to gather as you get ready for the new year.

   

 

Customer satisfaction and retention are important for every business, irrespective of the season or time of day. Let’s talk about the questions that matter most to your customer service success:

⛄ How can you get to address customers' queries while you are on a holiday?

⛄ You don't want to miss greeting your customer at the right time, do you? How can you send festive greetings or holiday notices to your customers?

⛄ What’s your strategy for managing escalations when you're away from your desk or traveling?

⛄ How do you measure customer satisfaction and track service quality?

⛄ What are the most important indicators to help you understand whether your team and customers are truly happy?

⛄ With Zoho Desk, how do you aim to build lasting trust with your customers?

Whether you're looking to explore automation, boost your service metrics, refine workflows, or make the most of Zoho Desk’s latest features, our experts are available to help you step into 2026 with confidence.

💬 Drop your questions, share your scenarios, and let’s get into meaningful discussions involving everything from best practices to advanced configurations. 💬

Here’s to elevating customer service to a whole new level! 🎄✨
We can’t wait to hear from you! 

   

When is the session?

Date: Tuesday, December 16, 2025
Time: 8:30 AM – 2:30 PM GMT | 2:00 PM – 8:00 PM IST

Session mode: Text-based discussion.

Connect from anywhere. Type your questions in the comments
Tuesday December 16, 2025	2:00 PM – 8:00 PM IST
	8:30 AM – 2:30 PM GMT
	10:30 AM – 4:30 PM CEST
	2:30 PM – 6:30 PM GST
	6:30 PM – 12:30 AM AEST
	1:30 AM – 7:30 AM PST

How to participate?

After you've read this post, type your questions in the comments section of this post. Our experts will respond to you during the live session.

​

There's no registration required. The community discussion is open to all. Like and follow the post to get updates!​

Holiday schedule note: We are holding this month's session a little early since we are in the holiday season, so we can connect, reflect, and close out 2025 together.

Let's step into 2026 with renewed energy, new goals, and more to achieve.

​

See you at the session,

Lydia | Zoho Desk

• Topic Participants

• Lydia | Zoho Desk

  

• agnes

• MarieLa

• Joan

• Anton Goren

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