Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module

Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.

In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects: 

• Integration with different Telephony vendors
  
• Routing calls to agents
  
• Converting calls as tickets
  
• Related actions in the Call window 
  

Post your questions/ doubts/ suggestions on the topic and our experts will answer your questions, in real time, along with their suggestions and pro-tips on 8 August, 2019 from 6:30 - 11:30 AM PDT. 

Note: This is NOT a webinar. This event is a text-based discussion on the Zoho Desk community where our experts will field your questions for five hours straight. Start posting your questions as comments below. 

P.S. Unable to view the comment box? Use the Sign in option above to view the comment section and start asking. 

Previous ATE Sessions:

 

1. Ask the Experts 1: Setting up departments and multi-branding
   
2. Ask the Experts 2: Advanced process automation
   
3. Ask the Experts 3: Reports and Dashboards
   
4. Ask the Experts 4: Agent Productivity
   
5. Ask the Experts 5: Zoho Desk Extensibility
   
6. Ask the Experts 6: Self-Service
   

• Topic Participants

• Chinmayee Mishra

  

• nocmgr

• Dave Wilson (iT360)

• Rajeshkannan

  

• Stacy Bahrambeygui

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