Books Blocked and downgraded although invoice is paid

Books Blocked and downgraded although invoice is paid

Hi,

I sent the ticket number #27027992 THREE days ago but I received no answer until Today.

Please, could you solve IMMEDIATELY this problem?

I'm writing you on behalf of Di Italia srl, a client of Sooite Solutions.

Di Italia srl has a Standard subscription on Books that which seems to be regularly paid, but now they cannot  access to Books and this issue are generating a big problem for the company.

I attached two screenshots in order to allow you to understand better this situation.
 

Please could you check the actual status of this subscription and unlock zoho books for this client?

I'm available for further information

Kind Regards


Dino Biselli
PM at Sooite Solutions