Hi Support,

Currently testing an updated & automated build of our ticketing system on a test department.

So far everything we require to streamline workflow has been possible but there is one small thing that has been annoying us.

After we have created a Priority-based SLA system, it's a little irritating that the due date is editable during ticket creation.

Is there any possibility be it now or in the future of locking the due date field as un-editable until after ticket creation? This would prevent blunders and having to explain to new agents that we have to ignore a whole section and not modify it in our ticket fields in order to have the SLA set correctly.