Connect Remotely - Save Time and Money with Zoho Assist

Connect Remotely - Save Time and Money with Zoho Assist

Our world has already become a lot more virtual than we realize consciously. It moves quicker than ever with amazing capabilities. It doesn’t matter if the work scope is personal and professional, the world has become accustomed to the speed with so many devices connecting and engaging in ways that seem rather unbelievable.

Disruptive innovations happening almost every day enable human beings to think quickly, decide critically, and build strategically. We also expect more from one another and the businesses that we interact with every day. Today, we have resources that make us think about the next big thing and how we can save time, money, and energy with it.

With an increasing number of business models migrating to digital and virtual functionality, it is necessary to think of ways in which all the departments can function. Although some industries still require in-person interactions and engagement for production, so many backend and intelligent teams function remotely.

Businesses must start thinking about implementing software applications that allow teams to have efficient remote capabilities and this is right where Zoho Assist comes into play. Zoho Assist can help teams within a business to help customers remotely when it comes to getting back to operations. Companies can connect remotely and save time and money with Zoho Assist.

What is Zoho Assist?

To make this simple, Zoho Assist is a cloud-based instant remote support and unattended remote access software. It can help you support customers sitting at a distance by using web-based and on-demand remote support sessions.

You can set up unattended remote access and manage remote PCs, mobile devices, laptops, and servers seamlessly using Zoho Assist. Within a couple of seconds, you can establish a secure connection that offers your customers remote support solutions.

  1. Remote Support: Using Zoho Assist, it is possible to initiate an on-demand or a scheduled support session, manage your contacts with remote support in Zoho Assist and share your screen. You can get started today with this secure, highly rated, and affordable remote assistance software.
  1. Unattended Access: Zoho Assist allows you to easily configure, manage, troubleshoot and establish control over remote assets quickly with the help of an unattended remote access tool. You can easily set up computers for remote desktop connections with the help of bulk deployment options.
  1. Browser-Based Console: Zoho Assist also comes with a browser-based console that performs a wide range of actions such as adjusting the quality of the remote screen, transferring files between technicians and customers, performing remote power operations, chatting, and changing between monitors at remote ends.
  1. File Transfer: Zoho Assist also enables file transfer during a live session that helps you send updates, patches, or any types of files to the remote computer. This transfer is completely secure with SSL 256-bit AES encryption.
  1. Video and Voice Chat: Zoho Assist effectively helps you in connecting with your customers and also resolves problems quickly by getting in touch with your customers on a voice or video chat during a remote session.
  1. Rebooting and Reconnecting: The remote assistance tool allows technicians to help you reboot any remote desktop with a single click and reconnect to the session without losing any control.
  1. Multiple Monitor Support: You can navigate between any number of monitors connected to the remote computer using the remote access software. Zoho Assist comes with the capability of automatically detecting active monitors in use.
  1. Security: Zoho Assist is completely web-based and comes with no previous installations required at either end. You can quickly connect to any computer inside or outside the local network. This also helps in traversing major web proxies and firewalls. It is shielded with industry-standard security.
  1. Customizations: Zoho Assist also helps you add and manage your technicians effectively. You can easily rebrand your account, get comprehensive reports of the sessions and also maintain a brand identity. This can help in embedding a customer widget to your website for your customers for joining sessions easily.
  1. Integrations: Zoho Assist is easily integrated with leading Help Desk software such as Zoho Desk, G Suite, and Zendesk. These are some integrations that help you connect with remote customers quickly while making troubleshooting a lot easier.
A remote access software such as Zoho Assist can allow customer support technicians, technical support professionals, and IT admins to access remote devices effectively from wherever they are. With this remote access software, technicians can initiate an on-demand remote support session for remote accessing, troubleshooting, and configuring devices for unattended access at any time.

There are various remote support software options in the market offering many different features. Choosing the best option can be tricky and overwhelming. The best remote support IT software is always the option that allows on-demand remote support and unattended access. Make sure that you choose the option that contains strong safeguards for your data, customization options, and an extensive feature list that can help your team troubleshoot problems quickly.

Conclusion:

Remote support can be used by all organizations that either wish to connect with their customers or carry out internal operations. Zoho Assist can help you with remote accessing and controlling of remote systems any time it is required.

Without any need for the physical presence of a technician, all problems can be solved or the driver updates can be installed successfully. Zoho Assist also offers features such as screen sharing, multi-monitor navigation, text, audio and video chat, file transfer, session scheduling, etc.

I hope that you learned something new.

Cheers!
Abhi
(Seasoned Zoho Authorized and Certified Partner)

Feel free to contact me if you have any queries
Email: abhishek(@)encaptechno(dot)com
Call: +1-416-405-8185

    • Sticky Posts

    • Zoho Assist: Important Security Upgrade Notice

      Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

    • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

      As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why

    • Release Notes: Version 1.82, February 2015

      New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console

    • Release Notes: Version 1.1205, May 2012

      This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in

    • Please read this before making a post!

      Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho.  The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward

    • Recent Topics

    • New permissions for accessing emails sent via Zoho CRM

      Last modified on Nov 4, 2024: Permissions for accessing emails sent via Zoho CRM have now been extended to the IN DC. With this rollout, the feature is now available to all users across all DCs. Resources: Data sharing for emails, Configuring email compose

    • Mind Mapping

      Will Zoho consider a mind mapping application? I have seen some discussions that are some 10 years old. What is the status now?

    • is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

      so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign

    • Unable to send emails

      I have this email parth@mrcolumbus.in, but I couldnt send outgoing email. Can you please help?

    • Request for Alerts on Workflow and Function Changes.

      I want to get an alert whenever a new workflow or function is added or an existing workflow or function is edited. Is there any way to do that? I need to log all changes whenever updates are made or new ones are added.

    • Overwrite Option for custom modules

      Hi Team, I noticed that the overwrite option is unavailable in Zoho Books when importing data for custom modules. This limitation makes it challenging to bulk update old data, as the only option is the 'bulk update' feature, which is restricted to 25

    • Transfer Amount from One Vendor to Another Vendor

      One of the vendors, who has a balance with us, has closed the business and has started a new business; Now he wants me to transfer the outstanding from the old account to the new Vendor Account. I am trying to do this using Payment Settlement a/c, But

    • Been getting this error, every now and then "Get count limit exceeded, please try again after 3 mins"

      it is really annoying.

    • How to make Branch compulsory in Zoho Books invoice?

      How I make Branches compulsory in Zoho Books invoice?

    • Regarding GST Report Issue in Zoho Books

      Hi, Right now, the very important point from my end is this Zoho Books issue. Here, you can see that we have created the invoice with the items of account sales and expenses. The journal is also correct. The profit and Loss statement is also correct.

    • Function #57: Automatically group items in invoices based on categories

      Hello everyone, and welcome back to our series! As a business expands and new product lines are launched, it becomes important to organize the items for better inventory management. The Category field in Zoho Books helps here by allowing you to add and

    • Fixed asset management

      I want to know if there is any individual module for fixed assets management

    • Suppress "spreadsheet will not be saved" message on published sheet

      I have published a sheet and have one column on that sheet that the user can edit (a dropdown picklist where the user can select the status for each line). Is there a way to suppress the Zoho Sheet message "Any changes made to this published spreadsheet

    • Zoho Forms Unable to Save Account Numbers with a Leading Zero

      We are using Zoho Forms to for rental applications. It is working well, except for one thing:  when a user enters their bank account information, and that account number actually starts with a ZERO (like 00123456) the Zoho form will return the value without

    • Profit on Sales order

      Hi, would it be possible to implement a column at the Sales order overview of Purchase amount? So a field with the amount of all purchase related to this Sales order? This is very usefull so you will see the profit you made on this deal. I tried to get

    • How to include GST% in PO amount?

      Currently when I raise PO, the basic price of the item is used. However, the GST is not calculated and added along with the basic amount. I have added a Custom field for GST in the PO but I need Zoho Inventory to calculate the GST amount and add it with the Basic price to give me the final PO price.

    • sitemap in zoho sites not updating

      I checked my sitemap and it has not added any updates. Do I have to generate one manually all the time or is zoho sites suppose to generate and update it?

    • I trying to connect our PM tool but API shows failure

      Hi All, in ZOHO CRM when an enquiry stage is moved to WON then I have created a rule to trigger POST URL to thrid party AP and then create a function for mapping with below code void automation.kytesfunctions(String enquiryId) { // Fetch enquiry details

    • 2 serial numbers for 1 item (Mac address and Serial number)

      There is a way to track 2 serial number type for 1 Item. Ex: Some electronic devices have a MAC address and a serial number. I need to track those 2 numbers

    • Sample Ticket - Created from Bot Preview

      Why is Zoho desk adding bot created tickets?

    • Webhook data is not being received

      We’ve set up the webhook with a public URL that returns a 200 status on Postman. However, when we ran a test, we didn’t receive anything in the req.body object or see any data from the POST request. As a team of freshers still learning the ropes of development,

    • Number of Workflow runs

      Is there a way in Zoho desk to see statistics regarding workflows, rules and other automation objects? Would be nice for several reasons: You could ensure that your workflows are actually running. You could determine which ones weren't being used so you

    • Mail is no longer populating CRM contacts

      Hi! For the last few days, my mail hasn't been populating my CRM contacts. Even people I email multiple times per day. In fact, it keeps trying to send mail to myself. Notice, I started typing Amy and only got as far as, "Am" and it suggested myself.

    • Zoho Support is indeed shocking and difficult to get a response with

      All our business emails have an auto-foward set up on them so that they also go to our GMAIL accounts so that we receive them to the relevenat people. The emails are indeed auto forwarding and arriving to our GMAIL accounts but when you log into your

    • Chart with Filtered Data vs Unfiltered Data

      I am looking to create a chart view that displays the full data set vs a subset of the data filtered by user filter. However I do not seem to find any method by which to exclude a plot from the applied filter or any other method by which to display the

    • How to get a list of selected records into a button-function? Here is how!

      So, you might know already how to get a button on a page somewhere and perform actions with a function when pressed, but how about a button that only works with the records you selected in the list view? The button selected is a custom button in the modules

    • How to Add Break line / Return on button click

      I need to return the text concate with difference field from lead with line break i try "\r" ,"\n" "<br>" return "ali \r\n <br> baba"; None of above work.  i expected result something like this  ali baba but got this  ali \r\n <br> baba so, how can i

    • How to get batch number of item by api?

      Hi there, Is there any way to get batch number of item by api? Batch number is the batch reference number in https://www.zoho.com/inventory/help/advanced-inventory-tracking/batch-tracking.html . When I call the https://www.zoho.com/books/api/v3/#Items_Get_an_item

    • Filter embedded report

      How to filter embedded report in a page, below code is not working. dateField => startDate & dateField=< endDate The report should print on page containing records from startDate to endDate. params='zc_Header=true&amp;Service_Date__gte=<%=startDate%>&amp;Service_Date__lte=<%=endDate%>'

    • Serious question: Are there actually "solo-preneurs"/small business owners who made Zoho-one work well for them?

      L.S. After already many years of continued struggle with Zoho-One, I am seriously wondering if there are actually solo-preneurs (one person small business owners - without a large, dedicated IT dept.) who got it (Zoho-One) to work well for their businesses.

    • Announcing new features in Trident for Windows (v.1.18.6.0)

      Hello Community, Trident for Windows is here with some new features to elevate your workplace communication. Let's take a quick look at what's new. Ask and send read receipts for emails You can now request read receipts for specific emails while composing,

    • Increase subscription prices for existing subscriptions

      Hi, Does anyone know how we could achieve the ability to increase the subscription fee for our existing customers based on a % increase. We are not yet using Zoho Billing (Subscriptions) and I'm not sure if it is a good fit for us. But we would need to

    • Why developing custom function development made so difficult for Zoho Projects!!

      Hi Zoho Team, I am trying to write function to automate a process but whatever API name or Column Name I use, the API isn't populating certain fields. Even the standard fields aren't getting populated through API. It's already exhausting to find all API

    • Delete / Modify Default Career Site - Zoho Recruit

      Hello, It would be very useful if we could delete a default career site or change which of our career site is the default. Our Career site was created when there were issues with Zoho Recruit creating English CTA buttons on French Career sites. The only

    • Data not visible in sheet cells

      I'm having an issue where my data is not visible in my sheet cells. If I click on an individual cell, the data does display above in the little "fx" box. But all the boxes in the sheet just look blank. My collaborators do not have this issue. I have checked

    • PO receive limitations

      It is VERY common to receive more or less that the PO quantity. It's totally ludicrous to limit the maximum receive to the PO quantity! What if the receive is 0.00001 less than the PO quantity - it leaves the PO as "Partially received" The current options are to edit the PO manually before finalizing the receive, an outrageous situation ! Please Zoho guys - this is an infuriating oversight & can be easily resolved by introducing the option as shown in the attached document ......

    • Document images

      We used to be able to rotate the images but this has now been removed ???

    • How to add new deal to existing contact

      Hi, I want to add new deal to existing contact.

    • Why don't we have better integration with Mercado Pago or Pagseguro?

      Currently, the integration between Zoho Commerce and Mercado Pago for Brazil is very poor... Since it is old, it does not include the main payment method in Brazil today, which is PIX. Is there a date for this to finally be launched? There are numerous

    • Why is there no integration with native Brazilian shipping methods?

      Zoho Commerce is a powerful platform for e-commerce, but its lack of integration with native Brazilian shipping solutions is a significant limitation for users in Brazil. Integrating with popular shipping providers like Correios, Frenet, and Kangu would

    • Next Page