Custom sender email address - doesn't receive verification email

Custom sender email address - doesn't receive verification email

Hello,

We've just purchased the premium backstage license plan and are setting up a test event.

However when adding a custom sender email address, it backstage doesn't send the verification email!? 

We've tried on multiple email addresses.

Please advise ASAP, as we have some large events we would like to run quite soon.
    • Topic Participants

    • Blake

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