Hello ZeptoMail Support Team,

We are facing an email delivery issue in our ZeptoMail account where emails are failing with the status “Process failed” and the reason “Relaying issues – Mail sending blocked.”

Issue Details

• Agent Name: mail_agent_iwwa
• From Address: noreply@iwwa.info
• Domain: iwwa.info (Verified)
• Mail Type: SMTP test email
• Status: Process failed
• Error Message: Relaying issues – Mail sending blocked
• Date & Time: 13 Feb 2026, around 11:30 AM – 12:40 PM IST
• Recipients Tested:
  • chakradhar12124@gmail.com
  • murugesanm2212@gmail.com

Sample Request ID

• 2518b1b8d30ed334c14b... (as shown in the email logs)

Observations

• The domain iwwa.info is verified and correctly mapped to the agent.
• Multiple emails attempted from the same sender are consistently failing.
• No recent configuration changes were made before the issue started.
• The issue is reproducible across different recipient addresses.

We have attached screenshots of:

• Email failure logs
• Domain verification status
• Agent configuration and processed email list

Request

Kindly help us:

1. Identify why emails are being blocked with relaying issues
2. Confirm if there are any account‑level, IP‑level, or policy‑level restrictions
3. Advise on any required configuration changes from our end

Please let us know if you need any additional details.

Thanks in advance for your support.

Best regards,
Vamsi Krishna K.