Dear Zoho SalesIQ Team,

Greetings,

We would like to request an important enhancement to the chat widget customization options in Zoho SalesIQ.

Current Limitation:

At the moment, only some of the text shown in the chat widget is editable or translatable via the Zoho SalesIQ settings interface (under Brands > Personalization). However, for many other parts of the chat UI, we are forced to:

• Use custom CSS or JavaScript workarounds to override default text.

• Manually target DOM elements, which is complex and fragile.

• Repeat this process for every brand

This makes localization and branding customization both time-consuming and error-prone.

Feature Request:

Please add the ability to translate and customize all visible text in the SalesIQ chat widget—directly from the Zoho SalesIQ interface

Use Case:

This enhancement would eliminate the need for unreliable and non-scalable CSS/JS overrides.

We believe this change would significantly improve usability and accessibility for teams working in multiple languages or with strict brand guidelines.

Thank you for considering this request.

Warm regards,
Ram