Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!

Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!

 Hello everyone!
 
Let's start with a question - What do you think is the key to a thriving business?
 
Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving this requires a well-informed team? A team that's aligned with the bigger picture, aware of your business operation trends and overall performance?
And, that is exactly what the SalesIQ TV App brings to you. Keep your teams informed with real-time updates on overall business performance, visitor metrics, and other crucial KPIs on the big screen, with the all new SalesIQ TV App, now available for Apple and Android TVs!


What is the SalesIQ TV App?

The SalesIQ TV app offers a fresh, visual perspective of your business's relevant KPIs on the big screen with live visualizations that include maps, trend graphs, and charts. Gain helpful insights into your visitor traffic, explore operator activities with details on top performers, track conversation metrics, get department insights, and analyze feedback all in one place, from the comfort of your Apple TV or Android TV.

What do you get?

1. Map view for Real-Time Visitor Monitoring

The SalesIQ TV App offers a dynamic map view that lets you monitor real-time visitor activity across your website or mobile app.
  • The map view gives you knowledge of where your visitors are coming from, providing you insights on the locations where your business is thriving and also, other locations where you could concentrate on for expansion and development.
  • Watch as visitors’ geographical locations light up the map, with ripple effects highlighting regions with high visitor density.
  • Giving you the total count of all visitors along with an emphasis on the count of returning visitors, the map view gives you an instant overview of where your audience is coming from.

2. Comprehensive Dashboard of Key Business Metrics

The dashboard offers a holistic view of your organization’s performance, with options to view data by portal-wide or department-specific perspectives. By default, the dashboard displays data for all departments, giving you a comprehensive look at the overall operations.

Image
  • Know real-time chat stats: Get a clear picture of the count of total, open, and closed chats over the last 24 hours in your portal, letting you know the chat capacity of your portal in real-time.
  • Monitor team availability: A metric to tell you exactly what your operators are doing at any given time for elevated monitoring. Get to know the real-time status of your operators i.e how many operators in your portal are currently online, engaged, offline, busy and idle with data refreshes every 2 minutes. 
  • Keep an eye on missed chats: The top five departments with the highest missed chat counts from the last 24 hours are highlighted, helping you identify where attention is needed most.
  • Customer satisfaction highlights: Gauge recent customer satisfaction with average feedback rating from the last hour. Also, get details of the top 5 negative feedback ratings from the last hour, helping you quickly address customer concerns.
  • Top departments recognition: Highlight departments that are excelling in chat volume and response time over the last hour, showcasing departments where operators are both active and efficient.
Pro-tip: The dashboard also offers a comparison trend for some reports with the actual count of the difference of data from the last week at that particular time, allowing you to see whether your numbers are better (upwards arrow in green) or not (downwards arrow in red) as compared to last week. This is available for chat metrics (overall, open and closed chats), missed chats, average waiting time, and average response time.

3. Customizable Views

  • Tailor the dashboard to display data based on portals or departments, giving you a clear picture of performance metrics that you need. So if you wanted to display the data for a couple of departments alone, you can customize the dashboard view by choosing specific departments.

  • Enable trend graph on your map view to display a line graph depicting the trend of total visitors in relation to returning visitors in hourly intervals for the last 24 hours.

Why use the SalesIQ TV App?

  • Improved visibility and transparency: The TV app facilitates clear and straightforward reports, ensuring that all team members are aware of where the team stands, allowing transparent discussions and decision-making for continuous improvement.
  • Enhanced collaboration and team alignment: By offering a shared view of data, the TV App helps align everyone’s understanding of team functioning, progress, and challenges.
  • Customer-centric focus: With the teams able to view the negative feedback received from customers, this will enable everyone to tailor their approaches more effectively to meet individual customer needs and enhance overall customer satisfaction.

Get Started Now!

For Apple TV:

  • Open the App Store on your Apple TV and search for the Zoho SalesIQ app.
  • Install the app by selecting it and tapping “Get.”
  • To log in, enter the Activation Code shown on your Apple TV in the device login screen in your browser. 

For Android TV:

  • Visit the Google Play Store on your Android TV device and search for the Zoho SalesIQ app.
  • Download and install the app.
  • Follow the login instructions to start monitoring your data.
Points to remember:
  • SalesIQ TV app is available only for Professional and Enterprise plans.
  • Only operators with administrator privileges will be able to set up the TV app.
  • TV app offers multi-device login i.e. up to 5 devices can be logged in at the same time.
  • If you are using multiple SalesIQ portals, you can easily change/select the portal right from within the TV app by navigating to Settings > Portal.
With the SalesIQ TV App, you can keep a close eye on your visitor data and team performance, making it easier than ever to manage your business. Download the SalesIQ TV App today and take your monitoring capabilities to the next level!

For more information, check out our detailed help-guides here.

Warm regards,
Hameetha

    • Recent Topics

    • Currency limitation when integrating Zoho CRM & Zoho Books

      Brief Video of Problem: https://www.loom.com/share/d61d1d07d0904e149d80c1901a22418e. Background ·       Our business is based in Australia and we have to have Zoho Books in AUD to comply with tax and reporting regulations in Australia. ·       We sell

    • Multi-select Lookup does not have Advanced filter options in CRM

      With much fanfare Zoho announced the advanced filter options for CRM lookup fields which was a nice addition. This feature is not available for Multi-Select lookup fields. Will it be rolled out in the next 3-6 months, considering the standard lookup filter

    • Experience effortless record management in CRM For Everyone with the all-new Grid View!

      Hello Everyone, Hope you are well! As part of our ongoing series of feature announcements for Zoho CRM For Everyone, we’re excited to bring you another type of module view : Grid View. In addition to Kanban view, List view, Canvas view, Chart view and

    • Kaizen #157: Flyouts in Client Script

      Hello everyone! Welcome back to another exciting edition of our Kaizen series, where we explore fresh insights and innovative ideas to help you discover more and expand your knowledge!In this post, we'll walk through how to display Flyouts in Client Script

    • Admin Control Over Profile Picture Visibility in Zoho One

      Hello Zoho Team, We hope you are doing well. Currently, as per Zoho’s design, each user can manage the visibility of their profile picture from their own Zoho Accounts page: accounts.zoho.com → Personal Information → Profile Picture → Profile Picture

    • Published Course Not Reflecting In Hub

      Hi! I am trying to create micro-learning courses for our team to be available for self-guided learning. I have published the courses with enrollment settings open to all users of the hub, but they don't appear to be available for enrollment. Am I missing

    • Unlock Locked Users via Zoho One Mobile App

      Hello Zoho One Team, We have noticed that in the Zoho One web admin panel, we can unlock a locked user when needed. However, when using the Zoho One mobile app, there is no indication that a user is locked, nor is there an unlock button similar to what

    • Tip #47- Stay Ahead with Automated Scheduled Reports in Zoho Assist- 'Insider Insights'

      We’ve made it easier for you to stay informed, even when you’re busy managing remote sessions! With Scheduled Reports in Zoho Assist, you can now automatically receive detailed insights about your remote support and unattended access activities directly

    • Colour Coded Flags in Tasks Module List View

      I really like the colour coded flags indicating the status of the tasks assigned to a Contact/Deal in the module list view. It would be a great addition to have this feature available in the list view of activities/tasks. I understand you have the Due

    • Uploading data to S3

      Has anyone successfully uploaded data from Creator to S3 using the InvokeURL command or any other method in Deluge? (keywords: S3, AWS, Amazon, bucket)

    • UPS Label size when generated via Zoho

      We've integrated UPS with Zoho inventory. When creating and downloading the shipping labels they are created in a larger paper size. I'd like them to be generated to print on a 4x6 printer. Zoho have told me I need to do this within our UPS portal. UPS

    • Credit Management: #4 Credits on Unused Period

      Recall a familiar situation. You sign up for a monthly gym membership. You pay the subscription fee upfront, get motivated, and show up consistently for the first week. Then, suddenly, you get caught up in work deadlines, travel plans, or a dip in motivation.

    • Zoho Analytics Automatically Deletes Queries and Reports When a Synced CRM Field Is Removed

      We’ve encountered a serious and recurring issue that poses a massive data integrity risk for any Zoho Analytics customer using Zoho CRM integration. When a field is deleted in Zoho CRM — even an unused one — Zoho Analytics automatically deletes every

    • Prevent new Record Association

      Hello all, We have a small sales organization therefore, it's helpful for everyone on the sales team to be able to view the full list of accounts to assist in preventing duplicate accounts from being created. However we want to prevent people from creating

    • Tip of the Week #73– Automate workflow with Make integration.

      Make is a no-code workflow automation platform designed to connect your favorite apps and automate repetitive tasks across services. By integrating Make with Zoho TeamInbox, you can streamline everyday inbox management and save valuable time. With this

    • Viewing attachments

      I'm using a Web Form integrated in my web site to collect Leads several info, including a image upload. In order to to approve each lead, we have to view the image uploaded. Unfortunately, in the Leads view, the Attachments can only be downloaded, not

    • Kaizen #89 - Color Coding using Client Script

      Hello everyone! Welcome back to another exciting Kaizen post. Today let us see how you can apply color codes to the List and Detail Pages of Zoho CRM using Client Script. Need for color code in Zoho CRM When you mark things with different colors as a

    • Instant Sync of Zoho CRM Data?

      With how valuable Zoho Analytics is to actually creating data driven dashboards/reports, we are surprised that there is no instant or near instant sync between Zoho CRM and Zoho Analytics. Waiting 3 hours is okay for most of our reports, but there are

    • Is it possibly to directly set the tax amount on order instead of indirectly via tax rates?

      We own an eCommerce application and want to funnel submitted orders from that system into Zoho. We're already calculating tax in our application and just need a way to set it in Zoho. We tried to use Zoho's tax objects for tax by setting the rates to

    • Zoho account sign in with passkey

      Hello, I am trying to sign in using passkey, but the option doesn't show up in the web and is disabled in Oneauth on mobile, saying the admin has restricted the use. On the Admin page in Security MFA I can find no option for passkey. Help would be greatly

    • Rescheduled US meetups: Zoho Desk user meetups are coming to seven U.S. cities in October and November, 2025

      Hello to our Zoho Desk users in the United States, We're excited to share the revised dates for the upcoming Zoho User Groups happening across the US this summer. Our product experts are heading to seven cities throughout the country, and for the first

    • Checklists as templates

      Is it possible to save checklists as templates to reuse them in other tasks? Example: I have a web project. I maintain individual web URLs as tasks. Within the tasks the same checklist should be used again and again: - Page created in CMS - Properties

    • Send mass email using my secondary email

      Hello, When I send an email to just one person from Zoho CRM, a complete email editor appears, where I can choose which of my email addresses I want to use in the From field. When I send a mass email, there is not such option. I can only select the email

    • ZOHO TEAM INBOX Calendar Integration

      The Problem: Clients send meeting invitations to our TeamInbox address. TeamInbox receives these invites, but we cannot accept them. We do not use individual inboxes for transparency purposes. Ideal Solution: A way to accept calendar invites sent to our

    • Unearned / Deferred Revenue Automatic Calculation for Subscriptions

      As a SaaS business, we have multiple active subscriptions with varying dates and amounts. Is there a way to have a monthly automatic calculation for all of them that debits or credits the unearned revenue and revenue accounts accordingly? Alternatively,

    • Zoho Desk Limit for Comma Separated Queries

      Hi, I have just discovered a limit that I believed is not mentioned in any of Zoho's documentations. My search query looks like so: "query: {"accountId":"786050000091629966,786050000163589273,786050000163589427,786050000162753705,786050000162112971,786050000161987643,786050000160752868,786050000167089504,786050000167089378,786050000167089024,786050000167070005,786050000166295256,786050000128153693,786050000110560021,786050000046594575,786050000039106461,786050000002225356,786050000076889093,786050000047895103,786050000043365354,786050000044765191,786050000041790249,786050000040359116,786050000037945198,786050000024605077,786050000000525015,786050000155333895,786050000157741437,786050000000718125,786050000011574353,","departmentId":"786050000042648070","status":"Finished","sortBy":"createdTime","customField2":"cf_completion_date:2025-01-28T03:00:00.000Z,2025-10-28T03:00:00.000Z","customField3":"cf_billed:false"}"

    • Module Name doesn't exist

      I am trying to create a module named Activity, with plural Activities, but I have an error that module name already exists. This module is doesn't exist, and I don't have a single field called Activity or Activities.

    • Zoho Desk iOS and Android app update: AI powered: Reply Assistance and Refine Messages on IM module.

      Hello everyone! We are excited to introduce new AI powered features on the IM module of the Zoho Desk app. Reply Assistance: Reply Assistance generates suggested responses for incoming chat messages, which you can directly insert into the conversation

    • Is it possible to embed Youtube shorts?

      Hi Zoho desk support, This is Ryan from Accuver America. While I'm trying to create a knowledge base article with embed video, I ran into this issue. "www.youtube.com refuse to connect" A little bit background is that because this video is recorded on

    • Split functionality - Admins need ability to do this

      Admins should be able to split an expense at any point of the process prior to approval. The split is very helpful for our account coding, but to have to go back to a user and ask them to split an invoice that they simply want paid is a bit of an in

    • Delegates - Access to approved reports

      We realized that delegates do not have access to reports after they are approved. Many users ask questions of their delegates about past expense reports and the delegates can't see this information. Please allow delegates see all expense report activity,

    • How to include total km for multiple trips in expense report.

      Whenever I create a mileage report it only shows the total dollar amount to be reimbursed. The mileage for each individual trip is included but I also need to see the total distance for all trips in a report? How do I do this?

    • Get logged in user ID in Deluge script

      Hello all, How do I get the id of the logged-in user in a deluge script? the "zoho.loginuserid" function actually returns the users email address or whatever the user id they use to login to zoho with and not the id of the user record, and given that

    • Item Details Field - New Barcode / Document option?

      Is this a new feature??? its in both books and inventory.

    • Shared Mailbox - Mark as read for all users

      Hi all, Maybe someone can help me out. At the moment we have a shared mailbox without streams. When a users reads an mail or marks it as read other users will not see this. How can we resolve this? We now archive the mails when read and followed up. However

    • How do I increase the email attachment size in Zoho CRM ?

      It looks like I'm limited to 10MB when sending an attachment using the email widget on a record in Zoho CRM. Is there a way to increase the size? Or can I use some other tool? From what I'm reading online, I'm maxed out at 10MB. Any insight would be greatly

    • Can I export to PDF in Zoho Learn

      I have seen help pages where export to pdf options are available but I do not see that option available from the application. I see that exprt is available in my free trial version but that is only to html pages. I need to be able to export my manuals

    • Zoho Sites "pages" management page

      I have 80 plus pages on zoho sites. When I go to the "pages" link to view and edit pages, They are not in any kind of order, so I spend lots of time searching for pages when I need to edit or create new. How can I change the view order of all my pages

    • Staff rules

      Hi! Do you people know what are the default staff rules when a new booking is created? We have two staff members in my team (me as the admin, and my employee). As we share the same services, I'm wondering how Zoho will pick the staff for new apointments.

    • Add Image Upload Field to Zoho Bookings Registration Form

      Hi, We would like to request the addition of an image upload field to the Zoho Bookings registration form. Currently, Zoho Bookings only supports text-based fields (e.g., Single Line, Multi-Line, Email, Checkbox, Dropdown, Radio Button, and Date), but

    • Next Page