Hello team, I am working on getting the best use out of Zoho Desk. 

I have noticed that when you hit 'reply' on a ticket, it comes with a small 'survey' to the recipient saying something like 'how would you rate your experience with us?'... so my question, is, can I customize that, or can I add some other buttons if I need to?

If so, how can I do it? please see the image below for better reference on the said survey