API Timeout Issue Starting on 05.09.2024

Since this morning, we've been encountering issues with API requests, with many of them timing out unexpectedly. After extensive testing and debugging, we found that the timeouts occur randomly, potentially due to a throttling limit or an API usage capacity per seconds or minutes.

Interestingly, when making the same API requests from different IPs or localhost, no timeouts occur. This leads us to believe the issue could be related to limits based on IP or domain.

This log is used to track when the timeouts occur. As you can see, the timeouts happen at random intervals—sometimes after the first request, other times after the second, fifth, and so on. There's no consistent pattern.

1. 2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

   2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/subscriptions

   2024-09-05 16:14:34 - https://www.zohoapis.eu/billing/v1/subscriptions?customer_id=ID1 - Curl Error:Connection timed out after 10001 milliseconds

   
   

2. 2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
   

   2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions

   2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

   2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2

   2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3

   2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4

   2024-09-05 16:16:12 - https://www.zohoapis.eu/billing/v1/subscriptions/ID4 - Curl Error:Connection timed out after 10001 milliseconds

   
   

3. 2024-09-05 16:16:20 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
   

   2024-09-05 16:16:30 - https://www.zohoapis.eu/billing/v1/customers/ID1 - Curl Error:Connection timed out after 10001 milliseconds

   
   

4. 2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
   

   2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions

   2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

   2024-09-05 16:16:43 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds

   
   

5. 2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
   

   2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions

   2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

   2024-09-05 16:16:57 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10000 milliseconds

   
   

6. 2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
   

   2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions

   2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

   2024-09-05 16:18:16 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds

   
   

7. 2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
   

   2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/subscriptions

   2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

   2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2

   2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3

   2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4

   2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID5

   2024-09-05 16:18:20 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID6

   2024-09-05 16:18:30 - https://www.zohoapis.eu/billing/v1/subscriptions/ID6 - Curl Error:Connection timed out after 10000 milliseconds

Earlier this morning, I checked the status of the billing EU service API and confirmed there was an issue. However, after some time, the issue was resolved, and the status returned to green.

• Topic Participants

• Alexandru

• Sticky Posts

• Zoho Billing will discontinue support for older browser versions soon

  Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than

• Introducing Developer Space in Zoho Subscriptions

  Hello devs! At Zoho Subscriptions, we're constantly looking for ways to empower the developer community. Our goal is to provide you with the tools you need to integrate Zoho Subscriptions with your other platforms, and we also want to make it easy to

• Recent Topics

• Bluerprints: How to connect the created record back?

  I've a blueprint which creates another record as part of an 'After' transition. But the two records don't seem to be linked together. If it's not automatic - how do I get the created record ID to link it to the original record? Thanks!

• Zoho Desk -> Zoho Analytics : Where is the field for "Layout" ?

  I have many different layouts on my helpdesks and I want to be able to identify the stats for each one, however I can not file the field in the raw data from the Zoho Desk datasource. I thought it might be under "Tickets" but there is nothing. There is

• Lookup Fields not Converting

  I manage holiday properties. I have a lookup to the Accounts (Properties) in the Leads module. The lookup is connected to the property address field. When I convert it the lookup field does not update in Deals, although the property address does. There

• Populate a Related List Item based on a Stage

  I would like to know if I can populate a CLOSED DEAL section in a contact that populates only when a Deal (something in the Deal Module) is listed as Closed - Won. I'd like another section that is just called deals, which shows me all other deals that

• Being able to draw inside a module ?

  I was wondering if anyone know of a solution for this request. We would like to be able to draw directly from one module in the CRM and have it attached to that record. Here is an example. Paul would go to the customer once he as done the measuring, he

• Introducing Zia LLM: Zoho’s in-house Generative AI solution for CRM's AI capabilities

  Hello everyone, We're excited to announce the launch of our in-house Large Language Model (LLM) by Zia to power our AI offerings. What is LLM? LLM stands for Large Language Model, a powerful AI technology that processes and generates human-like text based

• Blueprint: multi-select lookup field not available in the criteria option

  I read this old forum post which stated that multi-select lookup fields are now selectable as an option in a Blueprint transition configuration: https://help.zoho.com/portal/en/community/topic/blueprint-multi-select-lookup-field-not-available-within-blueprint-transition

• 2 serial numbers for 1 item (Mac address and Serial number)

  There is a way to track 2 serial number type for 1 Item. Ex: Some electronic devices have a MAC address and a serial number. I need to track those 2 numbers

• Holidays

  Hi; For defining Holidays, you need to add logic to handle the year as well as the month & day. We need to be able to enter Holidays for the next year. I need to add a holiday for January 2, 2017, but I can't until January 1st, which is a Sunday and we

• Workflow for "Expenses" module?

  Hi there, over the last 2 years, Zoho Expense has seen tremendous growth and we are happy with it. But, sometimes it is frustrating to see things are being implemented halfheartedly, or so it seems. For example, There is the possibility to create workflows

• BUG ALERT: Client Script + Commands -> $Page contextual data is not updated

  When using the new Client Script Commands feature, there is an issue with the Client Script $Page contextual data not accurately being updated each time a Command is run. Assuming a Client Script Command called "Client Script Command Bug" with the following

• Client Script: $Client.refresh({ triggerOnLoad: true }); not triggering onLoad Client Scripts

  Hey friends! I'm trying to store a temporary var, refresh the page for the user, then check that temporary var and do some actions. Theoretically using the title's code: $Client.refresh({ triggerOnLoad: true }); should refresh the page and trigger on

• Query table pull last 12 months

  I am tying to pull the following criteria and the date is always what causes me the issue. I want to pull people (pco_id) who have entries of "event_id" being these 2 events and whos "kind" is Regular or Guest and where the event_starts_at (date column)

• Bigin API Token Request ("invalid_client")

  Hi people, I tried to connect to the API without success, I've read all of the documentation multiple time and tried just about everything. I tried to do it with Python Request module and with Postman, passing the information through both the URL parameter

• Delete a department or category

  How do I delete a Department?  Also, how do I delete a Category? This is pretty basic stuff here and it's impossible to find.

• Adding Bluesky channel

  Hello, Is Bluesky (AT protocol) soon added on Social ? Bluesky is being developped and is now open to anyone (no more invitation) Thank you

• Remove or hide default views

  I'm looking to only have the views pertinent to my organization.  Is there a way to show only my custom views (or separate them to a different area or something)? If not, this should be a feature as switching from Zendesk we had this option...

• User can choose the PDF report

  Hi. I would like to find out if a user (Creator or customer portal) to choose from the different PDF customised reports that have been built?

• Analytics Module: Can you move items from one dashboard to another?

  Is there a way to move items from one dashboard to another? I want to rearrange my dashboard now that I know what i'm doing but i don't want to remake my various widgets? Edit: Hey Zoho, This would be a good feature: to be able to move/copy widgets to

• Copy Widget to another Dashboard

  I can see the option to clone a widget to the same dashboard but is it possible to copy it to another dashboard?

• Is there a way to print the dashboard?

  I would like the capability of printing the dashboard - is that possible?

• Custom Deal Name in Lead Conversion Mapping

  I know there are ways to change the name of a Deal after conversion using a custom function, so no need to repost that information. I would like to see the CRM Improved with Deal Name Customisation and I think the Lead Conversion Mapping page would be

• Build custom AI solutions with Catalyst’s QuickML capabilities in CRM

  Hello everyone, We’re thrilled to announce an improvement for our Zoho CRM Enterprise users: the ability to create custom AI solutions using Catalyst’s QuickML directly from Zoho CRM. As you may already know, Zia, Zoho CRM’s AI-powered assistant, offers

• Recommendations to store meeting notes for easy access from Contacts, Accounts & Deals module records?

  I would like your advice on how to achieve this use case for my organization. It’s related to where/how best to store meeting notes from a conversation with Contact(s) working at an Account (Company) in the context of a Deal. The ideal solution (from

• Introducing Record Summary: smarter insights at your fingertips

  Hello everyone, Building on the recent launch of Zoho's in-house Zia Large Language Model (Zia LLM)—a major milestone in Zoho CRM’s AI capabilities—we’re excited to introduce the Record Summary feature. This powerful addition makes use of Zia LLM to simplify

• Suppress "spreadsheet will not be saved" message on published sheet

  I have published a sheet and have one column on that sheet that the user can edit (a dropdown picklist where the user can select the status for each line). Is there a way to suppress the Zoho Sheet message "Any changes made to this published spreadsheet

• Missing "Email Authentication" tab

  Backstage is alerting users about "Unauthenticated Domains" with a large prompt in the backend. It adds a link to learn more. On this tutorial page, it shows where to find the "Email Authentication" tab in this screenshot. However, in our Backstage, that

• Blueprint - 'On hold' state with an automatic transition?

  I think I'm missing something here so I'm hoping if I explain what I'm trying to achieve someone might be able to give me a way around it. We sometimes get request far in advance but we don't want to action them unless it is 7 days from when they are

• Show item Cost value on Item screen

  The Item screen shows Accounting Stock and Physical Stock. It would be very helpful if value information could be displayed here as well, for instance Cost Price. Currently, to find the Cost Price (as used for inventory valuations) from inside the item

• Record Template - Conditionally printing sections

  Is there a way to conditionally print a section of a Record Template? More specifically I am printing records from a Form "Invoice". That Form has 3 SubForms. I'd like to print the content of those SubForms using a Record Template but only if they have at least one line item. If they have no line items, I'd like to hide the headers for that section on the printout.

• Feature Request: Search in the PC client. Some thoughts about the search.

  Hi all. I'm really excited to start using Zoho Notebook, but I'm missing some of the search capabilities on my desktop. There are also some thoughts on improving search in general. Search is very important to me, without it it is difficult for me to use

• Integration with Moodle

  Greetings, I hope find all doing well and safe. I've recently returned to using Zoho Flow after a break and was hoping to connect my WooCommerce store with Moodle, the world's most widely used learning management system. My goal was to automatically enroll

• Task status - completed - other options

  I have a dumb question I know i can make custom statuses for the tasks - but is there anyway to make additional "completed" statuses like for instance if i have a task "call back customer" and i leave a vm for them to call back marking it "completed -

• Task module and related-to field

  In modules other than the Task Module I can add several lookup fields to provide a variety of relationships. In the Task module lookup fields are not available. There is only one "related to" field which I want to use for Company. But I want to relate

• Zoho Assist "Agree and Download" Button "Greyed Out" ("Light Blued" Out)

  Anyone else having issue where support clients are unable to click "Agree and Download" to access the client so that we can provide remote support? This is for "on demand" support via accessing the support page and entering the support key and name. This

• Add Lookup Field in Tasks Module

  Hello, I have a need to add a Lookup field in addition to the ones that are already there in the Tasks module. I've seen this thread and so understand that the reason lookup fields may not be part of it is that there are already links to the tables (https://help.zoho.com/portal/en/community/topic/custom-fields-on-task-module).

• migrating from Zoho Invoices (CRM) to Zoho Books

  Good day, I was wondering if there was a easy way to migrate all the quotes and invoices from Zoho Invoices CRM to Zoho Books. We plan to move to using Zoho Books in a few weeks and would like to have all the quotes and invoices from the past 3 years

• Zoho MA and Custom Module

  I am trying to create a sync between Markting Automation and Zoho CRM. I am mapping a custom module from the CRM. The custom module has email field mobile phone field However I cannot finish the integration since the system keeps asking me for email or

• When is partial reimbursement going to be launched?

  Hi there. I saw somewhere that the partial reimbursement feature is in the work. What is the update and ETA of that? Our clients and prospects have been asking us and we agree that that is an important feature to have.

• All notes disappeared

  I've been using the notebook app for over five years on my phone without being logged into an account. A few days ago I opened the app and all my notes had disappeared. Since then I tried restarting my phone, updating the app and logging into my account,

• Next Page