Not able to track clicks using heatmaps

Not able to track clicks using heatmaps

Hi,

I just started using your heatmap analytics tool to see how our app is responded by our users. On checking, it is receiving the no of visits and the visitors but it is often missing the taps/clicks done on the pages under the experiments. It is skewing my data in a huge way. Please let me know if I am missing anything.

Regards,
Ayush Gupta