Paid Support Plans with Automated Billing

• Topic Participants

• Jay Larson

  

• Shivani | Zoho Desk

  

• Ken K

• Francis Subervi

• Ajith(AJ) | Zoho Desk

  

• Sticky Posts

• Using Agent Email Address as From Address

  Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about

• Edit and Delete options in Comments

  A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important

• Webinar 2: Supercharged customer support for growing business

  Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service

• Customize Colors of your Customer Self Service Portal

  You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green

• 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

  In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email

• Recent Topics

• View Linked Subscription on Invoice list

  When looking at the list of invoices in billing is it possible to see the subscription that an invoice is for. This would allow you to see if it's a subscription a customer is behind on, or they simply haven't paid a one time invoice.

• Recording Credit Card Fees when Recording Payment for Bills

  It seems I am unable to record credit card fees when paying a bill. I pay close to 100% of my bills with a company credit card via online portals. I'm happy for the CC fess to be recorded as Bank Charges but it will not allow that field to be used if

• Workerly/Zoho One Pricing

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• Show All Notes For A Single Record

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• 【Zoho CRM】ウィザード機能のアップデート：セクション要素の追加

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• Edit PDFs from within your web app using Zoho Office Integrator

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• Zoho CRM Workflow and Function Backup Options

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• Zoho Recruit > Job Opening Module> Editing, Deleting, Adding (Fields)

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• Bug - Incorrect example in the documentation

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• Store reviews module just got smarter in Zoho Apptics

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• Try CRM for everyone button in the way of workflow

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• Include EVERYTHING in Language Files

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• A way to create kits (groups of items) that do not require bundling and are added to an order as the individual items

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• Allocating Salesman To Customer

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• Shipment

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• arabic not printing

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• How to show Order Number/SO Ref on Invoice emails

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• Specify in-line image size in question

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• Can you limit who creates tags?

  Hi there, I'd like to find out if it's possible to limit which Agents create tags on Zoho desk. Thank you. 

• Auto CC - Moving Departments

  We have Auto CC e-mail replies to your support mailbox enabled. We have two departments: Helpdesk (helpdesk@domain.com) Delivery (delivery@domain.com) If we create a Helpdesk ticket, and reply, replies are CC'd to helpdesk@domain.com (OK) We then move

• Sudden Layout Issue After Last CSS Update for ZML (Temporary Fix Inside)

  Hi, Our clients have noticed today that every section laid out with ZML suddenly shows an unwanted top padding/blank space that interrupts the user screens. It appears that Zoho has changed the default CSS for the .zcp-col.zcp-panel-rowtype-auto element.

• Customer paid excess. How do I record payment?

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• Search Bar Improvement for Zoho Commerce

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• Tabular View Report | Scale To Fit Screen

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• Why Server error in creatiing Landing Pages

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• Tip 31: How to make a field in a Zoho Creator form mandatory based on criteria

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• Bulk update account type when adding a bill

  Hi I've only been using Zoho Books for a short while but I'm impressed so far, keep up the great work. One minor issue I'm coming up against is when creating a new bill from a scanned document (supplier invoice). In some cases, the supplier invoice could

• How to start fresh after many years of using Zoho Books without deleting everything and creating a new organisation?

  Hi, I have used Books since 2016, but never reconciled with my bank account. I was thinking of trying to go back and fix that, but I don't just don't have the time it would take. Instead, I'd like back up my old records and start anew. What is the best

• How do I modify the the incoming/current call popup? I can modify other call pages but not that one.

  I want to modify the incoming and active call popup on the crm to include customer relevant information, such as purchase history or length of relationship. Under modules and fields, I don't seem to see active call as a choice to modify, only the main

• Canvas: Add Sections to Detail View

  Currently it is only possible to add fields to a canvas detail view. This makes Canvas hard to maintain, because everytime we add a field to our system, someone needs to go into the canvas view and add it there as well. This leads to additional work and

• Automation#32:Auto Add New Portal Users to the Help Center User Groups

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• Cannot delete old accounts

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• Offline mode on Android TV app?

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• Choice-based Field Rules on Global Lists

  Hi, The new Choice-based Field Rules should also be able to work with Global Lists not just local lists. Thanks Dan

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