Paid Support Plans with Automated Billing

Paid Support Plans with Automated Billing

We (like many others, I'm sure) are designing or have paid support plans.    Our design involves a given number of support hours in each plan.     Here are my questions:

1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature?  The only plan types I see are ticket based or unlimited.    That isn't practical for us because some tickets take 2 days and some take 2 weeks.     We plan to use the time-tracking feature in Zoho Desk and would very much like to have the billable records subtract from a plans available hours and display the amount remaining on Zoho desk's account record.

2) What can be done with the billable time-tracking records right now?   I don't see any way to send them to zoho billing for actual billing.

3) What exactly does the intergration between zoho desk and zoho billing give you?  It would be super cool to allow the creation of an invoice in zoho billing from a desk ticket witha total of the billable time tracking records.

4) Has anyone else had this situtation and solved it with zoho products? If so, how?

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