Refund Form Can’t Reverse “Bank Charges” Line — Throws Off Reconciliation

Refund Form Can’t Reverse “Bank Charges” Line — Throws Off Reconciliation

Zoho,

When we pay a vendor, the Payment screen lets us add a “Bank Charges” amount (we post a $1 processing fee there). Perfect.

But on the Refund popup there’s no matching field, so the refund can only return the net expense. If our processor sends back the full payment plus the $1 fee, Zoho Books shows the wallet getting $X.XX back while the statement shows $X.XX + 1.00. We have to post a manual journal for every cancellation to plug the gap.

  • Breaks one-to-one reconciliation

  • Extra manual journals → higher error risk

Request: Please add the same “Bank Charges” box (or multi-line split) to the Refund form so refunds can mirror the original payment exactly.

Is this already on the roadmap? An ETA would be great—this feels like core bookkeeping, not an enhancement. Thanks!