Release Notes: Version 1.82, February 2015

Release Notes: Version 1.82, February 2015

New Chrome Extension: Start a Session quickly!


Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer.


Supporting your Mac customers is much easier now!


We have deployed a new Customer Console for Mac OS X 10.5 and above. This Console is based on  Objective-C  so that to ensure your customers join the session smoothly. If your customers use computers that run versions of Mac lower than specified above, they need Java plugin to join the remote support session.


User Interface gets a  face lift


Zoho Assist homepage has undergone a complete makeover.  New design is  minimalist with the primary objective of providing a clean and focused interface.


Windows DPI Scaling compatible


Getting a big black patch along with your customer screen has been the case all these days, if your customer has made a DPI scaling in Windows OS. We have fixed this issue with this version. From now on you can see the actual screen of your customer even if he/she has set DPI scaling.


We have made significant usability enhancements and bug fixes in UAC window detection and Remote Reboot and Reconnect functionality. Zoho Assist is compatible with popular anti-virus softwares, namely  Web Root and  Norton , now. You don't need to worry anymore on whether these softwares will block screen sharing or Customer Console.


This version includes some minor bug fixes too. Feel free to share your feedback.


    • Sticky Posts

    • Zoho Assist: Important Security Upgrade Notice

      Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

    • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

      As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why

    • Release Notes: Version 1.82, February 2015

      New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console

    • Release Notes: Version 1.1205, May 2012

      This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in

    • Please read this before making a post!

      Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho.  The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward