Ask the Experts 19: Live Expert Panel Discussion - Inside Zoho Desk Spring Release 2025

Hello again!
Have you ever needed quick insights into key indicators to help manage and streamline specific operations?
Have you started using AI to enhance your customer service in Zoho Desk?
From configuring simple bots using Guided Conversations to making your Self-service portal more accessible for all your customers, Zoho Desk's Spring Release 2025 has so much to uncover and explore.

This season, Ask the Experts 19 is back with a special edition! 

Register: India and Asia Pacific | U.S.,Canada, and Latin America

On the occasion of our Spring Release 2025, we're giving you a special opportunity to meet our Zoho Desk experts face-to-face! Join us for a live session where you can connect directly with the experts. Share your thoughts and experience with Zoho Desk, ask questions about the latest updates, offer feedback, and engage in meaningful conversations.

Get an exclusive look at the latest releases, feature enhancements, and announcements. Our experts are ready to help with everything: improving agent response with Zia, gaining quick insights through Analytics, or managing queries pouring in through instant messaging channels or self-service platforms in your Zoho Desk account. We can even help with handling integrations, language settings, and Zoho Desk's mobile Radar app.

We want to hear your experiences, challenges, and insights! Let’s come together to learn, share, and make Zoho Desk more intuitive.

What's special this time? 

This month's Ask the Experts session will be a live, face-to-face interaction for the first time! To ensure accessibility for our global audience, we’re hosting two sessions across different time zones:

Time Zone	India and Asia Pacific	U.S.,Canada and Latin America
IST	10:30 AM – 12:00 PM	10:00 PM – 11:30 PM
PST	10:00 PM – 11:30 PM	9:30 AM – 11:00 AM
GMT	5:00 AM –  6:30  AM	4:30 PM  –  6:00 PM
CET	7:00 AM –  8:30  AM	6:30 PM – 8:00 PM
GST	9:00 AM – 10:30 AM	8:30 PM – 10:00 PM
AEDT	4:00 PM –  5:30   PM	3:30 AM – 5:00 AM

​

Get to Know the Experts You will Meet​

Swedha C

Swedha's 10 years of experience in Zoho Desk have enabled her to contribute in terms of tech and product management. She is passionate about helping customers by extending the product in platform and customization.

Sumaya Howth

Sumaya has been in Zoho Desk's Product Management for seven years, specializing in its core module and shaping seamless Ticketing and Email experiences.

Kavil Rawat
With three years of experience, Kavil specializes in leveraging Zia’s development to provide insights and AI-driven solutions to optimize customer support operations in Zoho Desk.

Sathish Kumar

Sathish is an expert in fulfilling user-based requirements for customers across the globe. He has been a valuable resource as Zoho Desk's product expert consultant at Zoholics and User Meetups in India and Australia.

Darvin V
Darvin's four years of experience as a Senior Product Support Engineer have made him a dedicated and friendly specialist in customizing operations within Zoho Desk based on organizational needs.

Thiyagu

Thiyagu, fondly known as Theo, is a Senior Product Support Engineer with four years of experience. He specializes in configuring Zoho Desk and providing custom solutions for Zoho Desk users with large customer bases, especially across the US and Canada.

Heruthick Sundar S

Heruthick is a passionate Product Support Engineer with strong expertise in delivering tailored solutions to a global clientele. His three years of experience have shaped him into a swift and efficient problem-solver.

This opportunity to meet Zoho Desk experts is more than just a Q&A. This session is designed for you to interact and exchange thoughts, ideas, and experiences about Zoho’s Spring Release 2025 features. It's a great chance to discuss how the enhancements have improved your workflow and collaborate to find new productivity gains.

Register for the Ask the Experts session and add it to your calendar using the links below:

Ask The Experts 19: Register India and Asia Pacific |  U.S.,Canada, and Latin America

See you at the Session!
Lydia | Zoho Desk

• Topic Participants

• Lydia | Zoho Desk

  

• Sankar

• Nathan Ramsden-Lock

• ello10

• Sumaya Howth

  

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