Hi Zoho teams. 

I think it could be good to link KB articles with  :

accounts in order to easily  find articles dedicated to some account specificities.

I tried to use tags , but tags are free text with not easy way  to retrieve it directly from ticket or list article for one tag.

Tickets : It would be a good way to measure usage of KB directly from ticket when we don't need to copy/paste KB in solution.

And : Great Tool , keep going !