Are you an old Qntrl user looking for the old email template format rather than the new enhanced email template format with themes?
Since the redesign of the email templates module, we have brought in new themes for the email templates and we no longer have the option to send emails in the previous format when generating a new template from within Qntrl.
However, with the option to clone the email templates, you can recreate the old email template format. You can clone an old email template that you would like to use by hovering the mouse over the respective template, click the more option (...) and select Clone.
Now, you can modify the existing details such as Name, Subject, and body of the email based on your requirement and select Save, which will create a new email template with the old format.
Get to know more about the email templates from our
help document.
We hope this update is helpful to you. If you have any questions or suggestions, please leave a comment below or email us at
support@qntrl.com.
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