What's New in Zoho Subscriptions - October 2021

What's New in Zoho Subscriptions - October 2021

Hello everyone,

We've revamped the Customer Portal experience for your customers. The portal now offers comprehensive subscription management, thereby putting more control in your customers' hands and saving you the time from making requested changes yourself in Zoho Subscriptions. Here's what's new:

Trial Management via the Customer Portal

Customers who are in the trial period of their subscriptions can perform the following actions:

Activate Trials

Subscriptions in the Trial status can now be activated and converted to Live at any point during the trial period. Perfect for customers who want to impulse-buy your product! Learn more.



Extend Trials

Trial periods can be critical for customers to evaluate your product, but it can be cumbersome to decide how long the trial period should be, since the time required varies for different customers. Now, if required, your customers can extend their trial period when it ends, potentially preventing a churned subscription. Learn more.

Subscription Management via the Customer Portal

We've added a bunch more subscription management features that aren't trial-specific too:

Edit Subscriptions

Your customers can edit their subscriptions by themselves from the Customer Portal. You can provide them with the permission to edit everything from upgrading/downgrading plans to managing addons and applying coupons. Learn more.

Toggle Auto-charge

If your customers have a payment method associated with their subscription, they can now enable/disable Auto-charge for their subscription as required. Learn more.



Remove Scheduled Cancellations

Subscriptions that have been scheduled to be cancelled at the end of the current term can be prevented from being cancelled, just in case your customers have a last minute change of heart! Learn more.

Reactivate Subscriptions

Subscriptions that have churned don't have to stay that way. Now, if your customers want to come back to a particular product or service, they can reactivate cancelled or expired subscriptions by themselves from the Customer Portal. Learn more.

​

Extensive Customer Portal Configurations

All the features mentioned above will be available to your customers only if you've enabled them. We've added an exhaustive set of configurations in Zoho Subscriptions for the Customer Portal, so you can get it to work exactly the way you want it to. Learn more.

Mobile Updates

Our Android and iOS mobile apps receive constant updates. Head over to the Google Play Store to check out the recent updates to the Android app, and update it if you haven't already. This time in particular, the iOS and iPadOS apps received a bunch of new features and optimizations thanks to Apple's newest OS updates.

We hope the new features will save some time on your busy schedule. Let us know what you think about them, we'd love to hear from you! Feel free to drop a comment below or write to us at support@zohosubscriptions.com.

Best regards,
The Zoho Subscriptions Team

    • Sticky Posts

    • What's New in Zoho Billing - February 2024

      Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with Plans

    • Zoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.

      Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,

    • Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

      Dear customers, We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction,

    • Introducing: SMS notifications via Zoho Subscriptions

      Dear customers, We hope you are doing well! We are happy to announce that you can now send SMS notifications to your customers right from Zoho Subscriptions. To facilitate this, we've integrated with Twilio, a leader in the business communication space.

    • What's new this December in Zoho Subscriptions

      The year is almost over and we here at Zoho Subscriptions have released new features and updates on the month of November. Let's take a look at the features we have worked on in the past month. Zendesk Integration The Zoho Subscriptions app for Zendesk allows your customer support executive to access customer details in an instant. You will be able to view the customer information from Zoho Subscriptions right from your ticket view. On enabling the integration, you will be able to: Get your customer