Zoho Campaigns Event timestamps do not propagate to Zoho CRM

Zoho Campaigns Event timestamps do not propagate to Zoho CRM

We have integrated Zoho CRM and Zoho Campaigns. But when looking at Contact records, the Campaign event data is missing the actual timestamps: especially when a particular email was sent. They're not in the Campaigns related list, and the cannot be found in the timeline either. This is a major issue, as it defeats the very principle of the integration! If I want to know when Zoho campaign emails were sent to a particular contact, I have to leave Zoho CRM, open Zoho Campaigns, find the particular contact and search on the contact's timeline. Which is a terrible User Experience.




Your support already answered, but I wanted to surface the issue to the community and gather upvotes:



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