Zoho Desk Android and iOS app update: Agent detail overview

Hello everyone!

We’ve introduced agent detail overview on the Zoho Desk Android and iOS app update. With this feature, you can get a complete view of agent’s tickets, response times, logged hours (for both tickets and activities), customer happiness ratings and channel distribution in donut charts. 

You can view the agents by clicking on their names mentioned in ticket comments and through the ticket properties tab.

Please update the app to the latest version directly from the App Store/ Play Store or using the link given below:

Zoho Desk - App Store

Zoho Desk - Play Store

Should you need any assistance or if you have any clarifications, please write to us at desk@zohomobile.com or submit feedback(Settings > Feedback) within the app and we'll get right back to you.

Regards, 

Sneha

• Topic Participants

• Sneha Bharathi V

  

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