Zoho domain unreachable from many countries for over two days now. Worldwide traceroute results reveal problem in Zoho.

traceroute to 74.201.113.118 (74.201.113.118), 30 hops max, 40 byte packets
 1 core-87-router (128.112.128.2) 0.605 ms 0.458 ms 0.712 ms
 2 border-87-router (128.112.12.142) 0.710 ms 0.471 ms 0.392 ms
 3 te0-0-1-1.204.rcr12.phl03.atlas.cogentco.com (38.122.150.1) 3.614 ms 3.330 ms 3.879 ms
 4 te0-0-1-3.rcr21.phl01.atlas.cogentco.com (154.54.27.117) 4.069 ms 3.337 ms te0-0-1-3.rcr22.phl01.atlas.cogentco.com (66.28.4.233) 5.013 ms
 5 be2364.ccr41.jfk02.atlas.cogentco.com (154.54.3.141) 6.443 ms be2333.ccr42.jfk02.atlas.cogentco.com (154.54.5.1) 6.318 ms be2364.ccr41.jfk02.atlas.cogentco.com (154.54.3.141) 6.246 ms
 6 be2483.ccr22.cle04.atlas.cogentco.com (154.54.29.201) 18.586 ms be2482.ccr21.cle04.atlas.cogentco.com (154.54.27.157) 29.384 ms be2483.ccr22.cle04.atlas.cogentco.com (154.54.29.201) 19.287 ms
 7 be2185.ccr42.ord01.atlas.cogentco.com (154.54.43.177) 26.593 ms be2351.ccr41.ord01.atlas.cogentco.com (154.54.44.85) 26.414 ms be2185.ccr42.ord01.atlas.cogentco.com (154.54.43.177) 26.409 ms
 8 be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 39.046 ms be2156.ccr21.mci01.atlas.cogentco.com (154.54.6.85) 38.973 ms be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 37.681 ms
 9 be2132.ccr21.sfo01.atlas.cogentco.com (154.54.30.53) 77.672 ms be2133.ccr22.sfo01.atlas.cogentco.com (154.54.30.65) 76.594 ms 76.877 ms
10 be2164.ccr21.sjc01.atlas.cogentco.com (154.54.28.34) 77.172 ms be2165.ccr22.sjc01.atlas.cogentco.com (154.54.28.66) 77.481 ms be2164.ccr21.sjc01.atlas.cogentco.com (154.54.28.34) 77.280 ms
11 be2661.rcr11.b023785-1.sjc01.atlas.cogentco.com (154.54.41.118) 78.946 ms be2660.rcr11.b023785-1.sjc01.atlas.cogentco.com (154.54.31.254) 78.824 ms be2661.rcr11.b023785-1.sjc01.atlas.cogentco.com (154.54.41.118) 78.657 ms
12 38.104.134.70 (38.104.134.70) 77.701 ms 77.956 ms 79.082 ms
13 border1.t7-1-bbnet1.sje004.pnap.net (66.151.144.19) 78.847 ms border1.t8-1-bbnet2.sje004.pnap.net (66.151.144.79) 93.721 ms 81.372 ms
14 zoho.com (74.201.113.118) 79.621 ms 79.183 ms 78.483 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

• Topic Participants

• Greg

• Sticky Posts

• My Zoho Story #19 - How and IT service provider, CTSP, are streamlining customer support using Zoho

  My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. Our recent 'My Zoho Story' took us to Australia

• My Zoho Story #18- How Mirage Visual Limited achieved enhanced customer service experience, using Zoho

  My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. Our recent interview with Sam Blenkiron from Mirage

• My Zoho Story #17 - How Superior Trucking Payroll Service scaled their business with Zoho

  My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. In our recent episode, we had the opportunity to

• Update on the upcoming Zoho User Group meetups - Q1

  Hey Zoho Community!  How're you all doing? We have an important announcement about the Zoho User Group meetups this quarter - Owing to the looming threat of COVID - 19, we're recalling several of our ZUG meetups that can't be run locally and are pulling back our Zoho teams who have traveled for these events. We have also suspended Zoho meetups run by our local partners and user group leaders as we do not want any of our users to come in harm's way. For those of you who have not seen the email about

• Eighth day of Christmas - Zoho Recruit

  Check out the story behind our sixth day of Christmas post. ​ The eighth day of the 12 days of Christmas relates to Zoho Recruit  "On the eighth day of Christmas my true love sent to me: eight maids a milking, seven swans a swimming, six geese a laying, five golden rings, four calling birds, three french hens, two turtle-doves, and a partridge in a pear tree." The eight maids walking up with portfolios in their hands signifies Zoho Recruit's recruitment solutions built to provide diverse, end-to-end

• Recent Topics

• Update Department on Ticket (with applied Blueprint)

  Hello, Is it possible to update the Department of a ticket which is dictated by a blueprint, e.g. I would like to change departments at different states in the Blueprint. I do not see this is an option in workflow rules or blueprint transition actions,

• ERROR_CODE :554, ERROR_CODE :rejected due to spam

  Please verify bounce message: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. xxx@thalesesec.com Error, ERROR_CODE :554, ERROR_CODE

• Can't verify domain with AWS Route53

  I have a domain successfully transferred to AWS Route53 from NameCheap. When I try to CNAME or TXT Records as suggested, they are added in AWS console however zohomail does not verify them. For the TXT record zohomail says the value is wrong, whereas

• Sent emails not going and showing "Processing"

  Hello Team, Could you please assist with sent emails showing "processing" and not actually going through? Many thanks and regards, Cycology

• LinkedIn verification link and otp not receiving

  For the last 2 to 3 weeks I'm trying to verify my LinkedIn account to access my company's LinkedIn page, Linkedin is sending verification links and codes to this email address but I have not received any codes or links. Please help me here. Looking forward

• Admin Control for Default Email Templates in Zoho Desk

  Hi Zoho Desk Team, We would like to request a feature enhancement related to default email templates. Currently, agents can select and set their own default email templates when replying to tickets. However, we believe this setting should be managed centrally

• Unlocking New Horizons: A Year in Review

  As we bid farewell to 2024, let's celebrate and revisit the key highlights of the year. From adding a new edition to cross-platform enhancements, here’s a roundup of all the feature updates designed to simplify accounting, optimize financial management,

• Zoho desk desktop application

  does zoho desk has a destop applicaion?

• send file to ftp or another external service

  i'v created a zoho creator application for take a picture and rename it by phone. Now i need to send Each renamed pictures to my ftp or to specific folder on google drive...then, delete it from creator. (every picture recived it will processed by another program and stored on my Erp) HOW CAN I DO ??

• Error 403: Forbidden When Updating Email Signature via API

  Hi Zoho Desk team, First, congratulations again on the excellent Zoho API. But, I’m encountering an issue while attempting to update an email signature via the API. Whenever I make a request to update the signature, the response returns an HTTP 403 Forbidden

• Has anyone built a ticket export that allows Help Center users to export the tickets shown in the My Area list they are looking at?

  Hi, We are moving to Zoho Desk soon. Our current support system displays an option in our help center allowing customers to export their Open, Closed, or all tickets based on which list they are looking at. We need to offer the same in Zoho Desk help

• Mass pdfs into OCR field

  I am working on a Creator app that my org will use internally. Is there any way to mass upload pfs through a form with an OCR file upload field? Is Creator capable of this, or would I need to use Catalyst?

• How to upload a file to form file upload field from deluge script.

  Hi guys, I need to store API response into Form File upload field . I'm not getting any errors but PDF file is not assigned to file upload field. You can check possibilities using below details: Method: POST URL: https://v2.convertapi.com/convert/web/to/pdf?Secret=<<SecretKey>>&Token=<<APIKey>>&Url=https://www.google.com You need to generate secretKey and APIKey by Login to https://www.convertapi.com/a/su Response: { "ConversionCost": 4, "Files": { "FileName": "www_google_com.pdf", "FileSize": 68342,

• Export view via deluge.

  Hi, Is it possible to export a view (as a spreadsheet) via deluge? I would like to be able to export a view as a spreadsheet when a user clicks a button. Thanks     

• Subform Time field showing as null in script.

  Good Afternoon everyone. I am trying to take the information from my subform and populate it into a multiline field in the CRM. The code below works with no errors. The problem is, it shows that the Open and Close (Time fields) are null. But they are

• Zoho Payroll's Year in Review 2024

  As we roll into 2025, we'd like to pay tribute to all the milestones we hit in 2024! From releasing out new features that streamlined your workflows to updates that made payroll management smoother, we’ve had a prolific year—all while keeping you, our

• Is there a way to sort report on record template by a specific field like date field

  Hi, Is it possible to sort the report on the record template by the date field and not the default Added Time. Please check the example bellow: The records are sorting by the added time I wand to change that by the date field,

• Shared subfolders

  Am I right in thinking that there is no Zoho email application that allows me to create a shared inbox and then add additional folders/subfolders under that inbox? If so, this is really quite incredible and probably a deal breaker for us to start using

• Update Multi select field values to another form table as individual record

  Hi, I am new to coding and do basics within deluge. I need help with the deluge script to meet the following requirement. Form Student Attendance The fields are : Attendance Date Course (Lookup to Course Form) Class (Lookup to Class Form) Students (Multi

• Shared Mailbox - Mark as read for all users

  Hi all, Maybe someone can help me out. At the moment we have a shared mailbox without streams. When a users reads an mail or marks it as read other users will not see this. How can we resolve this? We now archive the mails when read and followed up. However

• Allocate emails to user in a shared mailbox

  Hi, This might be obvious, but I cannot find the answer. I have 3 shared mailboxes so any team member can see the emails. Is there a way of allocating a specific email to a user so that it is their responsibility to deal with it? Thanks in advance.

• How to view shared mailbox in Outlook

  How to view shared mailbox in Outlook or in another software

• Search mails in shared mailbox

  Hi everyone, is there a way to search mails in shared mailbox's? Search in streams or mail doesn't return anything from mails in shared mailboxes. Thanks! Rafal

• How to send binary data in invokeurl task?

  Hello, I am using Adobe's Protect PDF API. Source: https://developer.adobe.com/document-services/docs/overview/pdf-services-api/ Everything works fine in Postman. But for some reason after encrypting the file, it is empty after password protecting the

• Customising the approval email

  Is there anyway to customise the Approval email or to add further fields as the default looks so basic and unlike any of the other email notifications from Desk. My users just thought it was spam.

• Pushing GCLID info from Gravity Forms to ZohoCRM

  We are switching to Gravity Forms from Zoho Forms and I cannot find any good info on how to make sure my GCLID tracking info is pushed through to the CRM through my new forms. There was an article in the documentation about placing something within the

• Issue Configuring SSO Integration with Cognito in Zoho Help Center

  Dear Zoho Support Team, We have been working on configuring SSO integration for our Zoho Help Center using Amazon Cognito. While the setup appears to be completed successfully, we are encountering an issue when attempting to access the Help Center. The

• Need manual aggregate column pathing help

  See linked video here: https://workdrive.zohoexternal.com/external/a5bef0f0889c18a02f722e59399979c604ce0660a1caf50b5fdc61d92166b3e7

• Add blueprint buttons to listview and kanban

  Hello, just started to use the Blueprints feature - really useful. I have one suggestion to help this work even better - can there be transition buttons that appear on the top of listview & Kanban? Maybe an option as well - "Blueprint transitions appear

• Merging contacts does fail because of help center membership

  I'm trying to merge two contact records (they are the same contact) where one of them is a member on the help center. The system warns me about this situation and then I de-activate this contact as an "End User" for the help center. Right now the system

• Duplicate Contacts - how to get merge or delete

  I have noticed that our list of contacts in Zoho Desk duplicates contacts periodically.  I have yet to identify when or why.  How do I merge or delete them?  I see there is a "Deduplicate" but I am unable to find anything that explains this feature.

• Admin Access to Direct Messages in Zoho Cliq

  Hi Zoho Cliq Team, We would like to request a feature enhancement to enable admin access to one-on-one conversations (direct messages) conducted through Zoho Cliq. Use Case: As administrators, there are situations where it becomes essential to access

• "Mark as Spam" not working as expected

  Dear support, in the below scenario, clicking on "Mark as spam" identifies only the first of the checked emails as spam, removes that email from the visible list and leaves the rest of the list still visible & unchecked. I've tried check-marking them

• Massive price increase for user licenses of Zoho Portal

  This actually a complaint about this announcement: https://help.zoho.com/portal/en/community/topic/free-user-licenses-across-all-portal-user-types You present this as an enhancement. And, yes, while reading the main part, I'd agree that (for smaller companies),

• Elevating Email Security on Zoho Desk: DKIM Now Mandatory

  Hello Zoho Desk Users! It has been a wonderful journey with you on Zoho Desk. As we welcome 2025, we are strengthening our efforts to ensure a secure and seamless experience for you. To enhance email security, DKIM configuration will be mandatory for

• Free user licenses across all Portal user types

  Greetings everyone, We're here with some exciting and extensive changes to the availability of free user licenses in CRM Portals. This update provides users with access to all Portal user types for free to help them diversify their user licenses and explore

• Calendar - "super compact" week view

  every time i go to my calendar i have to re-engage the "super-compact view" for the week view...is there a way to make "super-compact" a default view so I dont have to keep on setting it manually?

• Calendar - "pop up" locations

  One of the attractive features of google calendar and outlook calendar is that locations for events will start to automatically populate the location drop down menu as you type. Adding this feature to zoho calendar would be the final feature i need.

• Using Zia in Zoho Sheet data to research the internet and return answer to a cell in Zoho Sheet

  I'm trying to see if Zia (connected with OpenAI key) can take data parameters stored in a Zoho Sheet to conduct research out on the internet then return an answer into the same Sheet. I'm trying to do the equivalent of using something like the =AI() function

• [Free Webinar] Learning Table Series - Creator for the Education Industry

  Hello Everyone! We're thrilled to invite you to the Learning Table Series—a year-long initiative to demonstrate how Zoho Creator can transform industries with innovative and automated solutions. Each month focuses on a specific industry, and this time,

• Next Page