Zoho Support - contract notifications

Hi,

I have a few questions about using Zoho support.

Is there a way to add custom contract notifications like (90 days before expiry send notification e-mail to agent and customer, then another 60 days before expiry and another 30 days.). And is it possible to add (embed) the contract expiry date to a costom notification e-mail.

is there a way to manualy change or costomize the status of a contract (i.e.to blocked if they run out of support hours). if it is possible to see this on new tickets (i.e. when a ticket is closed it has a closed mark) with a blocked mark or the contract/account name turnes red. So the tech. team will know not to log hours on the ticket.

thanks for helping,

regards,

Barbara