I can't cancel my subscription?
I have one monthly subscription for Workplace, I want to comeback to Free Plan but system doesn't let me do it -1 (user). How to cancel it? Thank you!
How to convert Trial to Live without waiting for date to expire
I have 80 trials I have to convert from Trial to Live realtime. How is this done in bulk?
Book Your Seat For Zoho Finance Workshop UK
Hello Everyone, Have you made your business MTD ready? Are you having doubts filing your taxes online? Is this whole MTD saga worrying you too much? No worries! We are hosting the Zoho Finance Workshop in the UK to help clear your doubts. Find us in: Bristol-May 21st | London-May 25th | Manchester-May 29th | Birmingham-May 30th Get to know about the latest feature updates, industry best practices and also about other Zoho Finance apps that can aid your business. And, what's more? Get one on one demos
Remote / Third Party Authentication
How do I setup remote or third party authentication with Zoho Subscriptions? Trying to do something like remote authentication that is in Zoho Desk: https://help.zoho.com/portal/kb/articles/setting-up-remote-authentication
How do I create an activation link to be sent to customer to activate their subscriptions?
Hi Zoho Support Team, I have been given a requirement to setup user subscription flow as below: 1. User send a subscription request by phone / email 2. An admin will create customer, and subscription from the zoho subscription dashboard 3. The subscription will not be automatically activated, it will need user action to activate 4. An activation link sent to customer's email 5. Customer click on the link sent to their email, and the subscription started Would you point me the direction to get this
Can I edit the Client Portal?
Hello, I would like to use Zoho subscriptions for a subscription box product that is for consumers, and it is critical that the customer is able to access a portal where they can edit their payment options and make changes to their subscription. Is there any way to edit what information is shown on the Client Portal? It seems like it's really geared towards doing business with other businesses, and I need to tailor it to work for consumers. Thank you!
What's New in Zoho Subscriptions - April 2018
Hi Folks! The last couple of months have been very eventful, with the addition of many new and exciting features to Zoho Subscriptions. Let's take a quick look at all of them. Swift Payments Using ICICI Bank eazypay Get paid faster through online modes such as Debit Card, Credit Card, Net Banking, NEFT, RTGS and offline modes such as Cash or Cheque by integrating your account with ICICI Bank eazypay. Data Export Made Effortless Using Export Templates Sometimes, you would need to export data selectively.
Coupons update flow via API
Hello!I have a requirement to implement UI to edit Zoho coupons via API and related web UI at our website control panel / admin UI. I implemented automatic creation of mirror coupons at our database and at zoho to reduce number of requests to Zoho API. But now I stuck into the very limited coupons editing.capabilities of Zoho API. What will happen if I will delete a coupon, used by 1 or more subscriptions, and than add a new coupon with same code, but with different discount? Whether this will affect
Auto Populating the Zoho Hosted pages with the user details from the website
Hi, I have a website to which I want to integrate Zoho Subscriptions. I am happy embedding hosted pages. However, I want to auto populate the hosted page with the user details like First name, Last name, Email address, phone number. I guess I should use hosted page API, can somebody assist on how to do that as I am not that comfortable with API's. Thanks
Coupons
Is there any way to view reports of which coupons were used, and how many times, etc? I've looked for this in reports, but I don't see an option for that. If I were to add a coupon for "100% off one time" for a customer referral, is there any way to view in reports how many times that coupon was used (/how many people were referred)? Thanks, Edward
TLS v1.2 upgrade for Zoho Subscriptions.
In order to maintain your communication with Zoho Subscriptions more secure and to meet the updated PCI standards, we will be retiring the support for TLS versions 1.0 and 1.1 on March 31, 2018. After this date, users will be required to update their processing solutions to TLS v1.2 in order to enjoy secure transfer of data. What is TLS? Transport Layer Security (TLS) is a cryptographic technology protocol used to provide secure transfer of sensitive information over the internet. Why is this
The 'State / Province' field is auto filled with a state name
The 'State / Province' field is auto filled for customers with a state name. I think i must have configured this somewhere in error. How do i get it back so the field just shows the light grey text of what i call the field name, which is 'county'? Thanks
Date wise Net Revenue Report
Zoho Subscriptions > Report > Net Revenue Report > Customized Report> Have two fields From date & To date. However, Above two fields accepts only months, not specific date of month It will be great if Zoho has customized report & filter for below permutations/combinations Net Revenue by 1) Customized date range 2) Products/Plans 3) Payment Mode (which payment method is PayPal, Bank transfer, UPI, Credit card, debit card) Reason why above? For daily tallying and usuallly Payment gteway settles payment
Has Scheduled Changes been changed?
Until recently, I was able to view and drop scheduled changes from the Zoho Subscriptions portal. I now can no longer see this option. Has this recently been removed?
Whats New in Zoho Subscriptions - February 2018
Hi Everyone! Thank you for being a part of Zoho Subscriptions. We always look to improve and enhance our features to your needs. Here are a few features we've rolled out this January. Hosted Pages Now Support Avalara Integration - US & CA Guessing what tax rates are applicable for your subscription? You don't have to do it anymore as your customers can now view the precise tax rates based on their location in the order summary section. The tax rates will be fetched from Avalara and automatically
Migrating CIM records in Authorize.net from another provider
I was wondering whether there is any documentation or guidance regarding transitioning Authorize.net CIM records from another billing system to connect with Zoho Subscriptions/Books.
Subscription Metric via API?
Hi Support Team, Is it possible to access my subscription metric each day via API? It's very similar with what I saw in the Dashboard page (attached), I need values like how many active customers, reactivation, cancellation, signups, etc. each day for each product. Thank you,
Applying a discount to initial setup fee
Is there a way of applying a discount to a setup fee using a coupon code or some other work around for this.
Custom Reports?
Looking for options? We need to create custom reports in Zoho Subscriptions which is a simple request I hope. I am willing to do this multiple ways. The easiest is some way to create these in the system as the 1st option. We'll be adding a bunch of custom fields for a 3rd party subscription auditing service as it relates to print magazine subscriptions. the reports will be complicated. Note we have these reports written in Microsoft SQL Server reporting services and would even love to connect to
registration page, can I send data to zoho and mysql at the same time?
Hello I need to know if you can help me with the configuration of my zoho subscriptions. Currently, I work with zoho crm and other zoho applications, such as subscriptions. At this time, I have a question and I need help from an expert. my web page, is made to measure, your name is xeapers. com It is a platform where members insert ads, and premium partners, make the payment directly with the payment gateway of my bank or with my paypal account. I want to integrate zoho subscriptions and I have no
Integrating Zoho Creator with Zoho Subscriptions
Hello Everyone I am trying to integrate Zoho subscriptions with an external application. I am trying to call API using postman tool but getting an error response. Can anyone help me by providing the executing API format I am referring to this link:-https://www.zoho.com/subscriptions/api/v1/#Subscriptions_Create_a_subscription
Does Zoho provied mail service to Fruho
While 1- (sender-of-o52.zoho.com 135.84.80.217) is marked as Spam by SORBS is that okay now. 2- Is support@fruho.com uses zoho's ip 135.84.80.217 or i should considered this as spam. Thank you,
Get all payments via Subscriptions API
How can I get all the payments of organization or all the payments of a selected customer via subscriptions API. when I try with or without customer_id, I always get following error. { "code": 37, "message": "The HTTP method GET is not allowed for the requested resource" }
How to integrate my SaaS application with Zoho Subscriptions
Hi, I am building a B2C SaaS application in PHP. I wish to integrate my application with Zoho Subscriptions to handle subscription billing for my business. I played with your sandbox environment and somewhat conclude that my requirements can be satisfied with Zoho Subscriptions. I planned to use your API. However i want to make sure whether my understanding is correct or not. Can I have a checklist kind to verify my plan? Here is my requirements. Having 3 plans Plans supports both monthly and yearly
How to obtain more than 200 results on Zoho Subscriptions API
Hi, How can I retrieve more than 200 results from a Get requests on the Subscriptions API? I assume there is the equivalent of a 'fromIndex' and 'toIndex' on the headers like with the Zoho CRM API. Can't find anything in the documentation about it though. Any help appreciated, Thanks.
Zoho Subscriptions roundup for 2017
It's that time of the year when we look back and cherish all the major milestones. It has been an interesting year for everyone here at Zoho Subscriptions, with the introduction of a host of new features that has radically made your subscription management easier. Here is a quick recap of all the major releases and product updates we introduced in 2017:
UAE/KSA Organization Migration Guide
With respect to the new VAT regime starting from January 1, 2018 in United Arab Emirates and the Kingdom of Saudi Arabia, Zoho Subscriptions is gearing up to make your business VAT Ready. Note: We have enabled VAT modules for the organizations satisfying the below conditions Organization without any taxes configured Organization that doesn’t have VAT MOSS enabled Country is UAE/KSA Currency is AED/SAR You can follow the steps mentioned in our UAE migration guide / KSA migration Guide to setup VAT
Fail with CURL PUT call with Zoho Subscription API using PHP
Hello I use the API provided by zoho in subscription and forms for my application. I got no problems for retreive any information and update my custormer data in Zoho Books but unfortunatly, that' not working for subscription. This is my json array to update a subscription with a new addon { "reference_id": "", "plan": { "plan_code": "MyDWS-FR-Basic", "name": "Abonnement de base", "price": 0, "quantity": 1, "tax_id": "", "setup_fee_tax_id": "" }, "addons": [{ "addon_code": "ADD_EN-Others1", "price":
subscription "status" field in response-- what are the possible values?
What are the possible values for the 'status' field when I am retrieving a subscription via the API? So far I have: live, cancelled, trial What are the others so I can program for those to determine if a subscription is valid? Thank you.
Unable to find where to edit email template content
Hi, I'm currently testing Subscriptions and customizing to my requirements. I am unable to find where to edit the text in the invoice email that a customer gets sent. I've check the 'Settings' > 'Email Notifications' section but none of the email templates have the content i want to change. Below is an example of the email the customer receives. ---------------------------------------------------------------- SUBJECT: Invoice from CompanyName (Invoice#: INV-005001) Dear Richard Cutts, Thank you for
List the invoices with two criterias, filterby and customerid
Hi, Is it possible to list the invoices with two criterias, filterby and customerid?? GET /invoices?customer_id={customer_id}?filter_by={sent} It would be a good improvement, because we need to reduce the API limits or another way to do it, will be list the invoices between two dates or list the invoices from one date. GET /invoices?dateStart={dateX}?dateEnd={dateY} or GET /invoices?duedate={date} Best regards,
Subscription for an entire household
Our subscription service is based on household meaning that anyone in the household can benefit from the subscription product. For our needs there will be a main customer who would fill out and update the residents in the household, so he/she would be the only one needing to login with the customer portal and make changes. I need to be able to capture the name, date of birth, and another custom field (Yes/No) response for all household resident's including the customer. How would I do this?
Restricting coupon codes and plans to specific customers
Having the ability to restrict coupon codes, plans and add ons to specific customers (new or existing) e.g. sending an invite link out to a certain customer or allowing a certain group of customers the ability to use a certain promo code or sign up to a specific plan/add on.
Email only invites
I plan on running a SaaS and to setup a number of various plans customers including a free forever plan as well as a few paid plans, I want to be able to restrict certain coupon codes and plans to certain new and existing customers possibly by way of email invitation. So for new customers they would be able to set up their account and subscription using the email link we send them or for existing customers they could upgrade their subscription using that link. For coupon codes can these be associated
Combine Two Subscriptions and merge projects
Good afternoon, Currently in our company we have two premium subscriptions across two different business units. We would like to change one of the subscriptions to an Enterprise Subscription and move the other premium subscription projects into that Enterprise Subscription. How would we handle this?
Zoho Subscriptions plugin for WordPress
Zoho Subscriptions plugin for WordPress allows you to easily embed your plan specific checkout page in an iframe with just a few mouse clicks and without a single line of code. How can WordPress Zoho Subscriptions Plugin boost your productivity? It's now easier to embed Zoho Subscriptions checkout page in your WordPress site. Forget the old method of logging in to Zoho Subscriptions, copying a URL and scripting to make adjustments. All this can be done automatically through this plugin. A great time
Unable to received any email but can send outside
Hi Zoho Yesterday i still able to send and receive email. As per today i checked i am not able to do it. my domain is www.dlifehack.com Can you help to check what is wrong ? Thanks Best Regards Benny Lim
Using Zoho Subscriptions as payment Wall
I am looking to use Zoho Subscriptions as payment wall in my Zoho creator application. The Zoho Creator will be given a set number of free events and once the limit is reached they will be presented with a Zoho Subscription Sign Up Form. The challenge I am facing is how to relate the payment in Zoho Subscription back to the same user in Zoho Creator to update the paid account. I looked at using a webhook event of a new Zoho Subscription, The problem as I see it, how to make a reliable update back
Allow to set ApiAgent header in api calls
Hello, We are going to integrate with Zoho.Subscriptions via API and Webhooks. To avoid "events loop", we have to ignore webhook events which was produced by API. Right now we can do it, by property 'event_source', i.e. ignore if event_source=api . But what if we need integrate two applications into our Zoho.Subscriptions account, and these both integrations will work with webhooks? In this case, all events will have event_source=api, and applications won't be able determine if webhook-event should
Templates and mailtemplates don't work
Dear team, I attached templates to my contacts and email notifications to my products. So everything was ready to go. This morning all invoices where sent out and they all used the same template and the same email notifications. This means that allot of wrong invoices where sent this morning. How is this possible? I double checked the setting but they all look fine. So: The pdf templates where all wrong and the mail templates where all wrong. I don't understand how this is possible. I tested it
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