How to collect card details in a hosted page form's payment section itself instead of opening razorpay popup?
In the hosted page's form shown in the documentation and in the settings, there are fields present in the payment information section to collection the card number, cvv, etc. But when I go to my app's hosted page those fields are not there. Instead there's a button which opens a razorpay popup. How can I avoid this and make the user type in the card details directly in the form instead of in the razorpay popup?
In zoho how does payments are recieved for a subscription created with recurring billing plan?
Can someone give me a detail explanation. Also it would be best if the explanation is done on basis of webhook.
Refund me Please
I just bought a subscription with you but I couldn't buy a domain as I get the message "Payment failed due to mismatch of street address with door no and zip code with your bank records" Please cancel my subscription and refund me as soon as possible. Thank you,
Hi I wanted to ask if the payment payload received from webhook can contain the subscription_id and plan_code it is related with?
Because I couldn't find the connection from the payment to the subscription and the plan
Button to renew offline subscription.
If i have a customer who pays offline, and wants to renew the subscription, you have to wait till the end of the subscription and reactivate it. or else it affects metrics. There is a way to upgrade or downgrade a subscription, immedeatly or at the end of term. But since the customer wants that same subscription, and not up or downgrade. What i propose is to add a button to renew any offline subscription exactly how it is, just add a cycle.
Small Bug or issue may be
hi, our team is working on Zoho subs and we came across a little issue. Zoho subs can allow or disallow duplicate client name which is perfect but we need to disallow duplicate email too. The issue is if you create a customer with different name but same email then if you activate the customer's portal page then all of his previous record will be erased which can be fixed by using api in code but we are deeply concern because our sales team do not have technical knowledge much and we don't like
Need some information about payment and subscription plan
Our company never worked with api so none of us really have hands on experience on api much. In the Zoho subscription page when I created a plan it actually comes with a pre-built credit card verification form. How to make this form active or it is already active for paid customer? Can zoho verify credit card payment as well? Our concern is if we keep card information at the api level how secure it would be or This plan form is just a dummy so that we can have idea to create form using api?
GoCardless- Mandate Sync.
We are more than happy to announce an important update to our GoCardless integration. The latest update will automatically fetch the direct debit mandates of the existing GoCardless users to Zoho Invoice accounts, and you can start collecting payments without any hitches. Learn more.
Zoho Subscription api connection problem
Hello there, I am trying to connect zoho suscription api using curl. I am geeting this error: curl https://subscription.zoho.com/api/v1/organizations -H 'Authorization:Zoho-authtoken dXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX' -H 'X-com-zoho-subscriptions-organizationid:644254875' <html> <head><title>301 Moved Permanently</title></head> <body bgcolor="white"> <center><h1>301 Moved Permanently</h1></center> </body> </html> curl: (6) Could not resolve host: dXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX' I have checked the
Removing (and adding) Addons from existing subscription
Is it possible to update an existing subscription via API so that a specific addon is removed or added? Or do we need to cancel existing subscription first, and create a new one with different set of addons?
Could not create hosted page with addon through API
Hi, I am trying to create a hosted page to create a new subscription with a plan and an associated addon. The hosted page is created only with the plan and not with addon. Following is the data passed, https://subscriptions.zoho.com/api/v1/hostedpages/newsubscription {'additional_param': 'New Subscription', 'addons': [{'addon_code': 'silver_addon', 'quantity': 1}], 'customer': {'billing_address': {'city': ' Ashton Road', 'country': 'United Kingdom',
Disable credit card input for special plan
Hello, For a plan, we don't want the user to fill the credit card section because we gave him a code for a 100% discount (or we can say, xxx trial period) I didn't find any options in the UI to disable credit card if the ammount is 0$ or if the trial period is enabled. (We want to capture credit card at a later date manually) Please can you tell me how to do this ?
How long do webhooks take to be called?
Hi folks I've been setting up a website integration with Zoho Subscriptions which fires a webhook when a subscription is created. Up until earlier today, the webhook seemed to be called instantly on creation of a subscription. However during testing this afternoon we discovered what appeared to be a problem... the webhook did not appear to be being called at all. A few hours later and some of them now seem to have completed. Is this normal? If so, how long should I expect a webhook to be queued before
Plan Specific URL error
Hi there, When I click on the plan specific URL for any of my plans, I receive the following error: Sorry, you don't have required accessError while processing the transaction. Please contact your administrator for further details at xxxx@xxxx.com The links were working fine until I edited the hosted page set up in settings. Any guidance on how to fix this issue would be great.
Hosted Pages
Hi Team, We are trying to create hosted pages through the api "https://subscriptions.zoho.com/api/v1/hostedpages/newsubscription". We are not using the default plan URL as we need to create the "redirect_url" dynamically for different customer. So far its working fine. But what we found that the detail like shipping address/billing address are not getting displayed as input fields in the newly created hosted pages. In the new page which is getting generated it just have the order summary screen and
Mobile Number Field for RazorPay
Hi Team, We are using RazorPay payment gateway integration. We found that to use the same we have to make mobile number field mandatory. We do have international customers who will be using our product and subscribing through zoho platform, so can you confirm that mobile number is mandatory for RazorPay gateway integration. Regards, Rajat.
Razorpay - Hosted Page URL fails as soon as we enter details
Hi I am trying to setup Razorpay in a test environment. The Hosted Page works well, but fails as soon as I enter the Razorpay details. Our Razorpay account is activated already. Screenshots are shown below for reference: Can anyone help with this? Regards Navin
Maximum number of cards that can be saved
How many cards can be saved in zoho subscription for each customer
Saving Cards via api
Is it possible to save same card multiple times with different card ids via API call?
Anyway to change LTV Calculation?
Is there a way to change the LTV calculation from multiplying by 100 to something else? Thanks, Mike
Expanded function of USERS and USER ROLES
Has there been any consideration for more expanded function or custom user roles? For example I would love to define a user role as only capable of seeing and facilitating details around a single product or multiple products. I can imagine all kinds of uses for this. The only way i see this as available today is to set up multiple organizations but then there is no where to have consolidated reporting across all products. Any suggestions or thoughts?
User roles
Do you plan on adding the same functionality as you have in ZBooks when it comes to defining custom user roles? In ZSubscriptions we have the standard roles:Staff and Admin. Basically I would like another role containing Staff+reports+Dashboard
Error when i try to add card by api.
Sometimes when i send request to add card for customer, error occurrs - {"code":101,"message":"An error occurred while processing your card. Try again in a little bit."}. How can i avoid this error?
Wordpress Plugin - any way to select addons?
Hello, I installed the ZOHO Subscriptions Wordpress plugin on my website. It fits perfectly with my site/color scheme. The only question I have is: How can people select add-ons? I don't see any option for that. Thank you, Mike Williquette
Parse error when activating Wordpress plugin
Hello, when activating the plugin I get the following error: Parse error: syntax error, unexpected '[' in ... plugins/zoho-subscriptions/zs-organizations.php on line 11 Please advise what has gone wrong here. Thanks, Andre
Custom fields are not returned in Evants
I have set up a custom field on Customers which I am populating vi the hosted page API. 1) The custom field is not seen on the customer screen. 2) The custom field is not included in the Event data for the subscription.
Zoho Subscriptions Integrates with GoCardless
Hey everyone, We are more than excited to announce that Zoho Subscriptions is integrated with GoCardless to provide Direct Debit experience to our customers in UK. Direct Debit? Tell me about it. Direct Debit is a way of collecting payments that puts you directly in charge of your cash flow. Whether it's a recurring invoice or a one-off invoice, your customers can authorize you to collect money directly from their bank account whenever the invoice is due, which means you always get paid on time.
Subscriptions Plans and CRM Products Integration?
Is there any way to set up plans and pricing in Zoho Subscriptions and have those available as Products in the CRM? We are trying to set up the CRM and the Products seem to be more geared toward selling products that are not subscription based. So if we sell annual or monthly contracts which are $10/seat/month, I can set this up as a plan in Subscriptions, but how can I set the same thing up in the CRM for the salespeople to sell/quote? What is the best practice for setting up the CRM Products to
Zoho subsription price different when we create subscription hosted page through API
Hi Guys, I have integrated zoho subscription at my website. Everything was good so far but now we are facing a big issue that When a subscription is created and we go to subscription URL, i can not see the same price than what we have defined for product at zoho subscription panel. The price is 2-3 times lower than original price and there is no such product with that price value. Also, it works good for few customer but for few it does not display correct price. I am wondering on this. Could
Zoho Subscriptions API Create Customer requires payment_terms?
This morning (9th Feb 2017) we found that all our calls to create customers using the Zoho Subscriptions API "Create a customer" call started failing, in our call we only provide the 2 required arguments "display_name" & "email", but today we are getting a response of code:4 "Invalid value passed for payment_terms" our calls work again once we provide a value for this argument. Is payment_terms now a required field or is this a bug introduced since yesterday? Example call: curl https://subscriptions.zoho.com/api/v1/customers
What's New in Zoho Subscriptions - February 2017
Last month we released a whole bunch of new updates and we've got a lot to cover! So, let's get started quick so that you can choose the perfect gift your valentine deserves :) 1) iOS Mobile Application Yes, you read it right! Zoho Subscriptions is now available for iOS devices. The Zoho Subscriptions mobile app will give you your key business metrics like sign ups, cancellations, activations. You will also receive real-time notifications for actions related to subscriptions, customers, and payments.
Difference between products and plans in ZOHO Subscriptions
Hello, I would like to know the difference between products and plan in ZOHO subscriptions. I sell church website design services and would like to set up a package whereby new clients can choose between different packages that offer both the initial setup as well as ongoing monthly hosting. I see how I can do that with a plan ... however, I would also like them to be able to choose add-on services IF THEY WANT THEM (such as our ability to migrate sermons from their old site to our new one. Can this
Wordpress Plugin - creating authtoken
Hello, I installed the ZOHO Subscriptions Wordpress plugin on my website. It is asking for an authtoken. Where do I get this number? Thank you, Mike
Migrating existing SAAS subscribed customers to zoho
I have thing built for Zoho reccurring billing to manage all my new subscriptions. I have about 100 customers that have already paid for for my year plan. I have all their credit card data. How do i add them into the billing platform so next bill date they get billed and charged yet i can still keep them active on my platform.
Trying to renew domain and getting error 'input passed is invalid'
I haven't been getting support. I have tried emailing and calling about this problem. Email has been ignored. Calling has only got me we will call you back later. I was already charged for a domain registration on Jan 10th and received an invoice. I kept getting emails that I needed to renew by doing this manually. My domain still says that it will expire today. I obviously do not want this to expire buy haven't been able to get answers. Going through the manually renew route and am getting
Can a Prospect Buy Subscription on Website using Zoho Subscriptions
I've been working in Woo Commerce and it seems like at every turn there's a new plugin that I need to purchase to do every little function I need. Here's what I need - can Zoho subscriptions handle it ALL: website visitor buys our service online (using woo commerce or gravity form or a Zoho Form if possible) and sets up recurring payments with one-time set-up fee without any of our people entering any information regarding credit card, etc.? Can we create a Form from Zoho or Gravity to collect information
invalid authotoken format error issue Zoho Subscription API
Kindly find below given code. $uri = 'https://subscriptions.zoho.com/api/v1/organizations'; $ch = curl_init($uri); curl_setopt_array($ch, array( CURLOPT_POST => 1, CURLOPT_CUSTOMREQUEST => "POST", CURLOPT_HTTPHEADER => array('Authorization: Zoho-authtoken 13879f7fd2ba9ee7aa3144771f593eb0’), CURLOPT_SSL_VERIFYPEER => false, // CURLOPT_POSTFIELDS => $data['JSONString'], CURLOPT_RETURNTRANSFER => true )); $out = curl_exec($ch);
Clone Organization Doesn't Work As Desired
Hi Team, I've finally setup everything in my test organization and am now ready to go Live, but your Clone feature doesn't move all my products and settings to the new org. Ideally, all products, addons, coupons, settings, templates, etc should be copied (everything, minus the test customer purchase data). However, this is not happening. If this is not the design - I'd request your team to fix that. Because that's a more sensible staging-production mapping. ALSO - I request you to please copy my
Need custom information attached to specific subscriptions
Not sure how to do this. I have figured out how to add custom information to customers no problem, what i need is custom information specific to each subscription that customer has eg: Frank Black - customer Subscription 1 has 1949 id for the android box they use Subscription 2 has a 1950 id for a 2nd android box they use. When they contact us they give us the number 1949 or 1950 so we know what box and subscription they are calling about. How do we associate this to the subscription? So in a nutshell
Include shipping details in portal/invoice/etc
I am trying to give my subscribers the ability to track their monthly subscriptions. We use the Shippo API, but it doesn't look like the portal can have integrations implemented. How would I go about doing this?
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