We sync CRM Contacts to Campaigns; not all fields map correctly?
We recently sent a campaign to a contact list that contains inactive users. These clients were marked inactive in the CRM but synced as active as a Campaign's contact. Will all contact lists always be sent to inactive clients regardless of the synci
Zoho Campaigns iOS and Android app update - Workspace
Hi, everyone! In the latest update to the Zoho Campaigns mobile app for both iOS (v2.0.24) and Android (v2.0.17), we have included support for Workspace functionality. What is a Workspace? A workspace is an environment within an organisation's portal,
Create Campaign using API: 1007errorUnauthorized request
Hi there, I'm trying to create a campaign using the APIs and following step by step this documentation https://www.zoho.com/campaigns/help/developers/create-campaign.html, but I have an 1007 error Unauthorized request. I created (I'm using PHP) the code to find access token and the refresh token as documentation said with POST request; after that I used the getmailinglists GET request to find the JSON for the 'list_details' parameter (mandatory to create the campaign). Now I'd like to create the
Terrible and useless support
I have sent countless email requests, spoken to people on chat and had lengthy sessions where I give them control of my laptop but still the problem persists. I have a workflow that is sending the same email twice. I have verified this several times.
Is it possible to segment lists based on location?
I'm considering switching from Mailchimp to Zoho CRM & Campaigns, but I have come across what looks to be a show stopper. It does not seem possible to segment Zoho Campaigns lists based on location, which is a critical feature for me. Specifically, can I created a list or segment based on distance from a zip code, as is possible in Mailchimp ? If anyone out there has insight, I'd appreciate the help. Lawrence
Sample data (replacing merge tags) in preview prior to send
When a preview is approved, is it possible to see how it would appear with the merge tags being filled with data. The test send does not fill in merge tags. In the event the merge tag is blank, and in that case i would like a default item to be shown how can I do that. ie if not First Name of Client than it would insert "You" or similar Jay
How to Sync Contacts of specific criteria's from Zoho Campaigns to HubSpot List?
I want to sync some specific contacts on the basis of some criteria's from Zoho Campaigns to one of the HubSpot list. Is that possible ?
Cold email
I am using Snov.io to send cold emails, their price is quite expensive. I want to use Zoho. I am wondering if you guys allow cold emailing? Please let me know. Thank you so much.
Auto Unsubscribe Opted out Contacts in Campaigns
Hi - I'm having an issue where I sync from both Contacts module and a Custom module in Campaigns. The custom module does not have an email opt out field - and we don't want to add one as we want to find a way to use the existing contact opt out info.
UTM Parameters on Zoho Campaigns
Hello, If I enable the “Track URLs with Google Analytics", what will be the values automatically added to utm_source, utm_medium, and utm_campaigns? This is so that I can set things up in GA4 properly J
Can I disable Double Opt In for Forms or API?
I am used to allowing my subscribers to fill in the form and then be added to the list. Is there a way to remove the double optin? I would prefer to use the built in forms but would also be fine using the api if it allowed such a thing. Does this code in the forms apply to disabling the optin: _setOptin(false I include unsubscribe links in all the autoresponders.
1mb Zoho Campaign Image limit/Support Issues
This is a ridiculous limitation. I need to use images larger than 1mb and I just can't? As soon as I can convince my supervisor, we will not use any company that ties that hands of its customers like this. Let's not get into the fact that I have a serious
Deal Merge Tags in Zoho Campaigns
Hey there, We are trying to find the best workflow for our Quote Sent Follow Up Campaign that is associated with 'Deals' in the CRM. Why can't we add deal merge tags in Zoho Campagins? Is there a work around to this? Thanks in advance.
I have sent an email campaign according to all the terms and conditions, but still my email goes into the spam floder for many of my clients why so?
I make a complete email campaign according to require of all the terms and conditions and sent to my registed customers but when i test it. it comes into the spam floder why so? please explain. thank you govind soni
Email Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. Keep
Can't read or see images? View this email in a browser
Does anyone know how to remove this phrase or reposition it in the template? >>> Can't read or see images? View this email in a browser" <<< Repositioning it would also be acceptable. Maybe in the footer? I want to remove it or reposition it because it consumes most of the subject line & preview, which is not good. Thanks
CC someone in email campaign
I would like to CC my CEO in an email campaign I am about to send out. Is this possible in Zoho?
Zoho campaigns
Buen día. Tengo dudas acerca de zoho campaings. Quiero comprar el paquete anual estandar pero no se a que se refiere con "500 contactos". Tambien me interesa una guía o documentación de como utilizar la aplicación
Add new subscriber to many topics
Hi, I created a form to put on our website. I have 4 topics set up in z Campaigns. How can I make the subscriber to be added by default to the 4 topics? The best I could find is to add "Multiple Topic Selection" field, but the problem is it's not checked
Is it possible to pass the labels of my contacts in zoho campaigns to my contacts in zoho CRM without having to perform an export and then an import?
I currently have a connection to Zoho CRM and Zoho campaigns, and I carry out automated campaigns, for which I create labels, how can I view these labels in my CRM for my sales team?
Marketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
Once again my contacts won't sync from CRM to Campaigns
I am trying to sync another group of contacts from CRM to Campaigns. I don't understand why it's not working. Attached is a screen shot of the error message I'm getting. Do I need a new key every time I sync a group of contacts? This is very frustrating. AND I am trying to send a second email to people who have not opened a previous email. I tried creating a new segment but I can't get the criteria right. Why isn't it possible to select individuals within a segment and send to them. There are already
Zoho Campaigns' SMS gateway is now available for India!
Hello users, Zoho Campaigns rolled out its own SMS gateway for USA and Canada earlier. The good news is that we've now extended our services to India. If you're a Zoho Campaigns user in India, you can now seamlessly send SMS campaigns to your contacts.
Pause workflow when customer replies, resume if activated by me.
I am trying to set up my zoho campaigns to pause when a customer replies so they aren't getting more automated responses but if their response isn't the type of response that would make me move them to the next stage I'd want to be able to resume them
Marketer's space: How to use workflows to engage with contacts based on their past email activities
Hello Marketers, In today's post, we'll learn how to use the email activity workflow component to engage with contacts based on how they've reacted or responded to emails sent to them previously. How does email activity work? Contacts will enter the workflow
Error adding user in newsletter form in Zoho Commerce
1. Our goal: We let customers subscribe to the newsletter of the Sol shop. I've connected this instance of Zoho Commerce to this contact list in Zoho Campaigns. When one tries to submit data in Chrome / Edge using the form at the lower end of the page,
How do personalized emails work?
Hi. We sync all our contactpersons from Zoho CRM to Zoho Campaigns. I want to personalize our emails by adding the name of a contactperson. How does this work? The field name, synced from Zoho CRM, is 'Naam voor e-mails'. So I want something like: Hi
How do i add unsubscribe link to sms campaign?
Hello, How do i add unsubscribe link to sms campaign? I do not see the option. thanks
How do I sort out all contacts who have not opened any of the last 5 campaign emails?
I would like to purge contacts who have not opened any of the last 5 campaign emails. How do I find out who those people are, and how do I purge them?
Will a campaign send duplicates is same email is on two separate lists
Hi I have two lists to which I want to send campaign. One list is ALL leads and other is list of opportunities and current students. There is overlap between the two lists My question is if I send one campaign to all, will zoho automatically know only to send the email once to the duplicate email?
Integrating WooCommerce with Zoho Campaigns
I have searched everywhere and have not found an answer to this. Site running WP/Woo. Very simply if a customer purchases we want to add them to Campaigns. Also, if a customer registers and doesn't purchase we want to do the same. Is there a connector (free or paid) out there that will handle this? I know I could go from WP -> Zoho CRM -> Zoho Campaigns I have reasons for not wanting to do it that way. Any and all help much appreciated.
HTML editor doesn't work
Hi, we have encountered some problems in Zoho Campaigns. We are trying to prepare a new campaigh but the HTML editor is not usable. After recent update of ZC the HTML editor has become very slow, it takes a long time to save changes, you can't undo recent
I'm not receiving the replies from my campaign in my inbox.
I created my first automation workflow and received a reply from a recipient but that reply did not show up on my inbox. I have set the reply-to address on my email address.
Frequency of Syncing with CRM
We have used Zoho CRM for quite some time and are trying to add Zoho Campaigns but are running into several problems regarding syncing. Syncing First, we have set up two syncs - one for Contacts and one for Leads with Zoho CRM. What we expect: Whenever
Campaign Segmenting - Exclusionary not Additive
How do we do ONLY Board Members in Alaska through Segments What we mean is the intersection of those two lists rather than the campaign picking up both segments and adding them together. Can you pick a sub-segment within a segment? Is there a way to move
Integration with Qualtrics
Hi Zoho, Any discussion around having an OOTB integration with Qualtrics web survey platform? Thanks, Dennis
How to Add "List-Unsubscribe" Header
Hello, Spam tester gives negative point to my campaigns because it' don't have "List-Unsubscribe" in header. How can we fix it? I cannot see this option in header settings.
CRM updates not pushing because of required fields?
The only contacts we have in Campaigns come from our CRM sync. We have two syncs set up - one for leads, one for contacts. I have workflows set up that are dependent on fields in the CRM, and use these back-and-forth to manage our segments. For example,
ERROR: An internal error occurred while adding your email address.
Hi, I have been getting this error all day, when attempting to create an email campaign AND automation. An internal error occurred while adding your email address. Please try again after sometime or contact us at support@zohocampaigns.com to resolve the problem. What would be the issue and cause this error? Thanks a bunch,
HELP! I cannot create campaign via api with error 903
Hi everybody, I have a problem with my project, when i call api to create campaign based on document: https://thugianmotti.tinytake.com/sf/MTM2MzQyMF80OTc4MjA3 my code: https://thugianmotti.tinytake.com/sf/MTM2MzQyN180OTc4MjI0 but i got error like this: {"code":903,"message":"Mandatory Fields are not found","uri":"/api/v2/createCampaign"} What's wrong with me? can somebody help me, thanks
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