Field is not visible in synchronization from CRM to Campaigns
Hi, I've added a fields in CRM: Customer Success Manager. However, I am not able to add this field to the synchronization. It is not visible to select.
Alternating columns - How to reverse order on mobile - Responsive template
Can the order of alternating columns be reversed on mobile so that image comes before the text? Example: Desktop Row 1 column Left (image) , column right (text) Row 2 column Left (text) , column right (image) Mobile Currently Row 1 Image over text Row
Zoho Campaigns Automation
I'm missing something... how do you associate an Automation to a mailing list or campaign?
Campaigns importing tags from CRM
If I import a contact from CRM (I have this set up automatically), and I have the client Tagged in CRM, how do I get it to automatically apply that Tag in Campaigns so that it is automatically launched? Thanks!
How do I remove the border around an image?
Hi, I want to add an image to the top and bottom of my email to give it a rounded look, similar to some of the templates provided. However, when I try to upload an image, set it as banner with no border, there is still a white border around it and the
Anchor Text in Zoho Campaign?
I send plain text emails using Zoho Campaigns and they can be long. I want to be able to place Anchor Text links at the beginning of the email so the reader is able to skip to the topic that interests them most. I found a resource that is 10 years old
Contact Segments with multiple CRM modules
Hello, We have a somewhat unique setup in our system involving various components: Contacts, Accounts, Deals, and a couple of custom modules named Properties and Audit Logs. We're looking to implement a notification system via SMS and Email specifically
Changing footer in a campaign
How can I change my footer when I create a campaign. I do not want my predetermined footer to show all the time. Depending on the campaign I am sending I need to change my footer.
Has anyone experienced issues with emails showing delivered but the recipient does not receive it?
We set up SPF and DKIM for our domain, but it shows that a campaign has been delivered and the subscriber never received it. The recipients are from our company, so we were able to validate that it had not gone to Junk or Spam. Has anyone else experienced this? Any suggestions on how to correct or investigate?
Text wrapping
I can't for the life of me figure out how to make text wrap around an image. I've looked in the Knowledge Base & done a search, but none of the suggestions seem to work. Do I need to choose a special template to do this?
Server Error? Image Links All Broken
Has somethign changed in the set up for uploading and including images in templates? All our links are broken right now and following the image link leads to a page like this:
Google and Yahoo's 2024 email authentication requirements: A new era of security
Greeting of the new year! Starting February 2024, Gmail and Yahoo Mail are rolling out stringent email authentication requirements to combat malicious messages, reduce inbox clutter, thwart phishing attacks, diminish spam, and bolster data security. Here
When will zoho add the new Microsoft standard font 'Aptos' to campaigns email templates
Is there a data for when Zoho will add the new standard font Aptos to their platforms?
can't verify my spf record
I need help to verify my spf record. I added the sm spf record that zoho give me but it still not verified. please help me to verify my spf record.
Re-syncing/Force Sync
Hello, Is there any way where I can re-sync new information that has been added? It is scheduled to sync tomorrow, but is there a way to force it for the same day?
Filter Vendors/Suppliers from Campaigns
We are unable to filter out our vendors/suppliers from any mass campaigns we send out. When synching our CRM contacts within Campaigns, we are unable to map the "Vendor Name" field. We have tried to create a segment from our all contacts list but to no
Send gated content on form submission
Hi there, Hope that someone can help me. I have gated content on my website that I want to email to people after they fill in a form on my website. I've tried using the signup forms but then when someone who fills in the form, who is already in my database, it doesn't send the email. How can I set it up so that whenever someone fills in a form (as many times as they want), they will receive an email for each form submission? Thanks a lot! Ricky
Campaigns Intergration with WooCommerce Not Working
I recently signed up for Zoho Campaigns as it was recommended by a number of search results as reasonably priced option for small business. One of the features that drew me here was the integration with WooCommerce and the ability to capture customer
CRM and CAMPAIGNS does not give me a BUILD CRITERIA option to create list
How to remove [Marketing] text added to email subject?
When I send a campaign, the recipients get a [Marketing] text is added to the subject. Why is this? How can I remove it?
Leads Not Being Added to Workflow Automation
I am trying to set up our first nurturing campaign. The criteria I have set up is Lead Stage = Nurturing. I have a test lead that has that Lead Status: The Lead is NOT being added to the Workflow:
A/B Testing Preheaders
Hi folks, I see that I can create separate subject lines for both versions of an A/B test, but can I also create separate preheaders? Since both subject lines will be different, it seems odd that the preheader can't be changed to match each. Thanks in
Zoho Campaigns: An Outstanding Email Marketing Tool
Introducing Zoho Campaigns! A product designed by Zoho, the Zoho Campaigns is made to create, deliver, and manage integrated email campaigns that can help in boosting the sales of a company and its customer base. Zoho Campaigns is actually an email marketing
Footer: Zoho make a big downgrad with new footer option
Every post about the new footer function is negative and all say: its a big downgrade. The idea behind this new function was: Make it more simple. Great, now its faster and more simple to add an footer. But nobody from zoho team think about the more bigger
Remove Default Email Header / Footer in Email Template - Zoho Campaigns 2020
Hi Zoho Team, I have searched the community and only find outdated support on how to remove the default email header / footer from Zoho campaign emails. Not much related the latest 2020 Zoho One version. I created an email template with the built in widget builder and included the proper unsubscribe / update profile / and all required compliance links. When I send a regular campaign the mail has both the custom header / footer I created + the default header / footer too. I saw no option to remove
Low Open Rate
For some reason, our last 3 email sends have a had a very low open rate. Our first campaign had 1 open and the next 2 had zero opens. All three were sent with the same list, but the email addresses have shown opens previously. Is anyone else experiencing a low open rate lately?
Sending a pre-populated Survey via a Campaign
I'm trying to send out a Survey via a Campaign but it doesn't pre-populate the Survey with the contact details. When I send it out via CRM - it does pre-populate. Is it possible to do this? Thanks Tim
How to choose contact fields returned by the api
Hi, Using the getlistsubscribers api, is there a way to select the fields returned for each contact ? Or any other way to read the value of the custom fields for my list contacts through the api ? Thanks.
Multiple Woocommerce
Hi everyone, I've been exploring the Zoho Campaigns plugin for WordPress, and I'm curious about the possibility of connecting multiple WooCommerce sites to a single Zoho Campaign account. Specifically, I'm interested in importing data from all four of
Zoho Campaigns sign-up forms and Google Analytics
Hello! I'm using Zoho Campaign's Sign Up form on my website. Also I'm using Google Tag Manager and Google Analytics. I don't get how can I see events (signups) via that form in GA
Issues with Automation Scheduling and Live Chat Unavailability
Some issues we are currently facing with the Zoho Campaign platform today. It seems that the automation scheduling is not working as intended again, and we are experiencing a recurrence of a previous problem last (November 2023). Firstly, the automation
Trigger a workflow when contact updates Topics preference
Is there a way to trigger a workflow when a contact updates Topics preference?
Weebly Integration?
Is there any integration with Weebly? I have an e-commerce store and would like to tie ZOHO into campaigns. Thanks! Billy
Sync between CRM, Campaigns and Survey not all working correctly
We have a Zoho Survey that is connected with Zoho CRM. When we send a Survey to a Contact from within CRM the Survey fields that already have data in the CRM are pre populated in the Survey and when the Survey is submitted any updates are also made in
Custom image for each contact using merge tag
Hi, I'm wondering if it's possible to set up an email campaign to display a different image for each contact using a custom field for the image url. I tried inserting custom html: <img src='$[UD:APP_IMAGE_URL||]$'/> but the editor seemed to reject this and did not actually add anything to the email template. Has anyone got any ideas? cheers, Jeremy
Restoring "do-not-mail" or unsubcribed contacts in Campaings
Hello, The issue I'm facing : - Before the new synchronization between CRM and Campagins was implemented, many (too many) mailings were sent. - Some contacts (also members of our group) have unsubscribed - Now, after the new sync, we have setup topics
Newsletter Templates Are Not Mobile Responsive
Hi, I've already submitted this request to ZOHO once this morning, but for some reason your system logged me out, wouldn't accept my username/password login, and isn't showing any evidence that I've submitted this issue. So here we go again... I am under the impression that your newsletter templates are supposed to be mobile optimised: https://www.zoho.com/campaigns/blog/responsive-email-marketing.html This is clearly not the case, as the last 2 newsletters I've created in Campaigns look perfect
Accounts module not displaying in Campaigns sync
When syncing CRM to Campaigns, I can only sync Leads and Contacts. Accounts module is setup and not sure why I can't select it. I won't be able to make segments for all our email campaigns. What is the resolution?
List or segment based on bought products.
I have a question and looking for the best way to make it happen. So, this customer is using a third-party e-commerce website. Using webhooks when some one buys something we look to see if it’s a contact in Zoho CRM and if not, we create it. After we
Automation based on Contact Field Update not working
Hi We are trying to get our automations to pick up a CRM Contact record when a field is set to a specific value. We are setting that field using a WORKFLOW that triggers a field update during contact creation during the lead conversion process. It seems
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