Sub_Total, Tax & Grand_Total are wrong in Quotes, Sales_Order & Invoices
Hi, I've seen this question has already been asked, but as it is still not resolved, I'm asking it again. When I display a Quote, Sales Order or an Invoice, the product detail table is not correct. No problem with each line, I can apply tax,& discount on each and the total amount is OK. But in the summary rows below, Sub_Total is the Total amount of each lin (Tax & Discount included), Tax always displays 0 so that Grand_Total is always equals to Sub_Total. That is very strange. Moreover, I can modify
Barcode Generation in Mail Merge and Invoices
Hi, It would be great to be able to print a barcode in a mail merge document or in invoices. Sometimes we print a lot of estimates / invoices and we need to manage those printers papers in registers / warehouse, so its so much easier if those documents could have printed a barcode linked to an specific field of the CRM. Please, think about it :)
Add name error when trying to send emails
I'm creating a template, and it keeps asking for "name" field, but everything seems to be mapped out ok. error says "name cannot be empty" but the spreadsheet DOES have a name column Any idea, attaching screen capture :
CRM IMAP integratoin with Zoho Mail
Some users have lost the sync for email sent from a Zoho Mail group email address. The emails are not showing against the record in the CRM. The sync has been working for everyone until a couple of weeks ago. We have thousands of examples of it working in the past. Unfortunately support keep telling us it shouldn't have worked at all. Does anyoen else have the magic ability to sync emails from a group email address?
Related Module fields are blank in report (Accounts/Products modules)
Hi, I'm trying to produce a report based on Products module, with Accounts module as a related module. When running the report, all Product fields have a value, but none of the Accounts fields do. Is this expected behaviour? Thanks, Levi
Contact Roles
I have a wealth management company. I use Accounts to track the client as a whole and Contacts to track individuals. In most instances there are multiple Contacts that are part of an Account. Also, it is common that a Contact could be part of multiple Accounts. I would like to be able to track the Contact Role within each Account. It was suggested to create a Single Line field in the Contact record and then add it to the Contact layout grid in the Account record. The problem with this is the
Postcode look up
Hi Guys is there a plugin that allows me to use a UK post code look up system within Zoho CRM and on a Zoho CRM created web form?
Create a report this month vs last month
Hi, Is there a way to create a report that shows deals created by rep this month vs last month? Same for deals. I am trying to add it to a dashboard. If I can actually create a component in a dashboard would be a lot better. Thank you
Users
Hi, I added a user and we activated her but she is not showing under Users or Activate Users in our SEtup section now. I cannot assign her any Leads or Deals. How can I correct? She is not seeing anything she she logs in.
Determining if a currency field is blank in a formula field
Hi all, I need to calculate the value of a Formula Field (X) based on the value of 3 currency fields: - If Field A is filled, X takes A's value - If Field B is filled and A is not filled, X takes B's value - If Field C is filled and neither A nor B is filled, X takes C's value I found it difficult to represent whether a given field was empty or not, because there are no isEmpty( ) or isBlank( ) functions in the formula field builder. I solved thisas follows...taking advantage of the fact that the
get value of a field from a field in another module
Dear all, we love Zoho and we enjoy working with it, up to a certain extent. We are all not programmers but the simple way to add fields, customise fields, create workflows and events are easy, simple and quick to do, up to a certain complexity. Now I am having a question: - In the module deals, i have a custom field (DueDiligence) - I have the same field (DueDilligence) in Accounts module - Whenever a deal is created or edited, the value (failed, passed, pending), which is to be found in the Accounts
Customisation - Ensuring Contact Types are Specified For Account
Hi, Just evaluating CRM Plus. Have a scenario that I need help with. In my sector, we deal in wholesale of pharmaceuticals. It is very important to have a proper mailing list. Depending on the account, we may need to collect details of who is the contact person for each product category. Here is a scenario. Say Zylker Pharmaceuticals opens an account with us and they tell us that the trade in the following two categories: - Medicines - Toiletries At a very basic level, I want to be able to track
Finding a Zoho CRM developer
Hi, Im a php developer. I know a little about Zoho CRM and the functionality within it. I have a client who wants a very basic CRM, however theres a custom form needed and I just cant figure out how to do it. Ive tried contact a few people on UpWork, but they come back with over-engineered expensive solutions with features that are just needed! They all want to build it outside of Zoho CRM! Is there a developer here who can interface with Zoho's API and want to discuss the project? As I say, its
Approval - Delete Contact on Rejection
Guys, I've working with the integration of CRM and Desk. In my workflow, the ideal situation would be that I can enable CRM-Desk sync but that I manually approve or release contacts from Desk to CRM. The reason is, as reported by others, otherwise you might be creating a lot of contacts that hit our mailbox but that I do not want as validated contacts in CRM. So - I have created a workaround with the approval processes in CRM. - Any new contact in CRM with lead source = ZohoDesk automatically triggers
Development timeline
Hi Zoho. Do you publish a list of issues expected to be resolved in upcoming releases?
Mass update related to fields
I'm importing tasks and calendar items regularly into Zoho, a lot of which will be related to just one project or campaign. I'd like to be able to mass update these activities to relate them to the appropriate project, but this does not seem to be an option. Is there another way to quickly do this?
Can access zoho data from moodle ?
Is it possible to access zoho crm's data from moodle? If yes then what API available for this?? And what steps do i need to take to access zoho user's data from moodle.
How to populate the Deals module with an input from a Contact
Hello, What are the ways to have a Contact associated with a Deal fill out an online form so that the data appear in the said Deal? Say, I create a questionnaire for a client to fill out, she submits it, and the answers appear right in the related deal for me to review when preparing for that job. A PDF attachment solution is not desired. Thank you!
Workflow Trigger
If I mass update a date/time field in the CRM and trigger a workflow based on that time, will updaterecord() trigger further workflows if I pass "trigger"{["workflow]} in the options map? filename = "" + fname + " " + lname + ""; rez = zoho.workdrive.createFolder(filename,"dtosffcc9acdc23d644558d260cbe1a37aca5","attach_workdrive"); data = rez.get("data"); conWD = data.get("id"); attributes = data.get("attributes"); conWDurl = attributes.get("download_url"); update = Map(); update.put("zohoworkdriveforcrm__Workdrive_Folder_ID",conWD);
To Automatically Calculate Amount Field in Deals Module for Selected Products
In Deals I added a New Section Called "Products" in which through Multi-select lookup, Products can be added from Products Module i.e., Getting Products from Products Module to Deals Module.The image is shown below:Now, when I select Products in that field, the Amount Field in Deals Module should automatically calculate the Total Price of the Products. But, the amount field in Deals Module is showing Manual Entry. The image is shown below: So, anyone help me how to solve this problem.
Anyone have a web/phone and/or web/text integration that will integrate CRM & Campaigns with my current mobile phone & number?
Solopreneur here. Using CRM and Campaigns to run my business. I run my business from my mobile phone. I don't have an office line. Any I'm in MLM i.e. C2C so many of my customers are also family, friends or colleagues. Any messaging or calls from me I want to use my current phone number. I'm looking to solve 2 problems - hopefully with the same solution. 1. I want to utilize SMS messaging in Zoho Campaigns - and have it come from my current phone number. I have a 30 Days To Healthy Living
Update to Search Records for New Sign-ups from September 15, 2020
Hi everyone! This post is to inform all the developers who work with functions (DRE) of an update to Search Records. We all know the Search Records API filters records based on certain criteria and gives the response. You can make the search records request from one of the following places: Functions (DRE calls) API calls When you search for records through a function (with a single criterion), your criterion can contain one of the comparators such as not_equal, greater_equal, greater_than, less_equal,
Important Updates in Zoho CRM Outlook plug-in and Marketplace
Hello everyone, We recently had some updates in Zoho CRM plug-in for Outlook and Marketplace. Here are the details: Modifications in the Sign-in process for Zoho CRM Outlook plug-in : Earlier we used Authtokens for signing-in to the outlook plug-in. Now, we will use OAuth, that provides a more secure method of authentication. Owing to this, the users are requested to download and install the latest plug-in before February 2020. In the plug-in, when you click Sign-in , you will be redirected to
Community Digest - August 2020
Announcement: Block your calendar - We've scheduled focus group webinars covering Zoho CRM 2020 features that help build long lasting customer relationships. Increase API Credits right from the API Dashboard. Take a look at the newly revamped and visually appealing UI of Kanban View. Sub-concurrency limit is increased for complex APIs. Check out the enhancements made to Functions and the Activities Module. Introducing Workflow for Facebook and Twitter. Zoho Marketplace has marked its milestone of
Leads converted to deals
I need help. I need to create a funnel showing leads to deals created to deals above 80% to deals won. I am stuck and can't figure it out.
Email templates switching between workflows
Hi there, I have two workflows set up to send out two emails with links to two different surveys. The emails themselves are identical, bar the link to the survey. The workflows vary depending on what type of holiday the client went on, either on a cruise or a tailormade holiday. The Tailormade workflow is set to send one day after Return Date. The Cruise workflow is set to go 6 days after Departure Date. I have mandatory fields set up for Deals which group the holidays into either Taiilormade or
Zoho sheet view is not working
I tried to use the zoho sheet view for twice, and it worked fine, while showing that message of instructions. The moment, i decided not to need to show the instructions page again, i stopped being able to load the "zoho sheet view" again. All i get is only the word loading once i click, and i dont get the sheet itself loaded anymore. Any advise please
Newsletter: how to create one document (not clickable) with Zoho email template
Hello. Newsletters are one document as far as I know, at least the ones I receive from third parties are. The very basic newsletter I have now created with a standard template in Zoho CRM consists of a header, three photo's and text. After saving I have send this newsletter to one of my own mail adresses, via a fake lead I entered with one of my own email adresses. Upon receipt the newsletter is not one document however. For example the photo's are clickable and then will be opened in a photo viewing
I catch ZohoOAuthException
Hi! I have a problem with my code: require 'vendor/autoload.php'; ZCRMRestClient::initialize(); try { $oAuthClient = ZohoOAuth::getClientInstance(); $grantToken = '1000.297767e7a02214c5e4432dcc1906f615.c1198106e59644b6539e110f684f4a27'; $oAuthTokens = $oAuthClient->generateAccessToken($grantToken); } catch (ZohoOAuthException $e) { echo $e; } result: Notice: Undefined offset: 1 in D:\phpProjects\zoho_form\vendor\zohocrm\php-sdk\src\com\zoho\oauth\client\ZohoOAuthClient.php on line 185 Warning:
Basic VoIP/Telephony Integration with Zoho Small Business
We are a new startup looking to run regular business calling plans with a standard client base. There will be a need to record conversations and integrate the data with Zoho. We are obviously trying to keep costs low. What is the feedback on some of the applications for VoIP that plug in to Zoho and offer unlimited calling plans with solid feature base? We have considered Kixie and Toky so far but they both really add up to a high monthly cost when you factor in calling in North America unlimited.
Modify Phone field: take out +1 and return 10-digit phone number format
Hi, I'm posting leads from Facebook to Zoho however after the lead is posted the Phone field is returned on this format, +19998887777. How do I take out "+1" on Phone field so it just return a 10-digit phone number?
Auto populate crm value into creator form using url
I have created a link and append some parameters with it. when i click on the link , it redirect to zoho creator. I want to fetch data from url and fill that value in the creator form. How can i do that?
Quotes Module - Product Details
We have a simple request to add a commission calculation per line item in the quotes and sales orders module. We have the fields required already added to the respective modules, but now we need to just calculate the actual commission in the line item! Our commission is calculated as: Unit Price x Commission Percentage x Quantity. Any idea of how to accomplish this per line item?
sync accounts/contacts where books is more up to date
In my implementation I have lost sync between CRM and Books. Books is where all of our day to day work is done. However I am looking to begin leveraging CRM. I want to be sure that when I initiate sync, that where a customer company is present in both, that the more recently updated Books data would overwrite the CRM company and contacts data. When the two were setup I had sync'd the data between the two. Now we have many new customer organizations and the contact names and titles have been updated
impersonating a users (ADMIN level)
Is there a way for an admin or superadmin to impersonate a user, in order to validate settings (securities, rules, roles etc) Thanks
Coping Data from One Field to another in same module
I had setup a created a custom function like below but it doesn't work, can you please help void GrnNoUpdate (int PoID, string GRNNo ) Edit Arguments PoIDStr = input.PoID.toString() ; mp = map() ; mp.put("GRN No.",input.GRNNo); updateResp = zoho.crm.updateRecord("PurchaseOrders" ,PoIDStr ,mp ) ; I have a PO number filed which in some cases I need this to be exactly as "GRN No.", but this function won't work, i copied this with another function which is working fine from one module coping to another
My Zoho Story #07 Stuart George talks about the evolution of technology
In this community interview series, we hope to have users across various industries share their learnings and experiences on leveraging Zoho to empower their business. Stuart George is the founder of CKP Creative which helps many businesses create an online presence and digital media strategies. Listen to his story on how his company had evolved over the years.
Partner Relationship Manager
I see this page on the Zoho CRM website talking about using it for Partner Management. I cannot find this module in my CRM nor can I find more information about how to use it or set it up. Is there more information about how this works somewhere? https://www.zoho.com/crm/partner-relationship-management.html
Why would this custom button not execute properly?
Hello Friends! I am racking my brains trying to figure out why my custom button is not pushing data from the "Leads" module to the "Appts" module. I have 'id' defined as Leads Id. I have another custom button in the leads that works perfectly fine. I have pasted my script below, maybe someone can help show me where I went wrong. Also, would Layouts effect a button at all? Thank you! apptset = zoho.crm.getRecordById("Leads",id.toLong()); info apptset; mp = Map(); mp.put("Lead_Plan_Sponsors",apptset.get("id"));
Renaming Modules
Hi We only want to manage our suppliers in our CRM. We dont need to keep track of customers. We're not selling anything! Can I rename the Leads module to 'Suppliers' or is that considered bad form? Is it better for me to create a new module called 'Suppliers'? Thanks
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