#1 Departments: To group your operators based on their expertise and field experiences

We all know that Zoho SalesIQ has an exclusive section for " Department(s) ". But have you ever wondered what are all the values that it adds up to your business routine? Need not worry, this post exclusively throws light on all the benefits that you'll gain out of using our Department(s) section to segregate and categorize the operators of your firm based on their skill sets, specialization and field experiences.

But what's the whole point of the so called "Departmentalization"? Just imagine how chaotic it would be if you put up a doctor in the software industry, a techie in the pharmaceutical industry, a barber in the defense industry? Everybody deserves to be in an environment that is compatible with their specialization, and also only that can bring out the best in them.

So, why delay? Let's quickly delve in and see how to configure departments for your firm!

Navigate to Settings > Department(s).
Click on Add.
Enter department name.
Choose department type and specify a brief description.
Choose the operators and bots that are to be associated with this department.
Configure all your basic email settings.
Click on save and you'll be all set!

What are all the benefits that you could possibly gain out of departmentalization?

As the operators will be let to do what they are good at, productivity will drastically increase. For example, you can group all the diplomatic and persuasive operators into a department and route all the visitor chats that express dissatisfaction with your products or services to them. This way your operators will be able to flaunt what they are good at, and also retain your customers.
Departmentalization will ease out the process of splitting up responsibilities, for instance, all the support related queries will be taken care of by the operators who are put up in the support department and sales related queries will be handled by operators associated with the sales department. Thus, streamlining an unchaotic work environment.
Customer satisfaction will incredibly escalate as your service would be more effective, and also efficient.
Departmentalization facilitates management development. Every time a newbie joins your firm, you will be able to put them up in departments based on their skill sets and provide them with quality on-the-job-training.
Departmentalization facilitates better control over every other operator of your firm, and also would optimize the utilization of resources.

Hope this forum was informative enough for you to understand how substantial is the role of departmentalization in a firm, and how Zoho SalesIQ facilitates an easy way for you to accomplish it and get the maximum out of it. We have a series of forums like this coming up! Stay tuned and get ready to master Zoho SalesIQ like a pro.

Best regards,

Bala

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