6/10 Web visitors are NOT seen on IQSales ring side tracking to initiate Chat

We have observed that 6/10 website visitors are not showing on the IQSales Ring side Tracker for us to initiate or trigger a chat.

We have taken it up with the support team, the tech guy was given complete remote access to my PC and live demonstrated this issue. He acknowledge the problem and unable to resolve this issue. He is now giving us some mambo-jumbo reasons & not been able to resolve the issue.

We are heavily loosing out on potential business esp. International customers. Beginning to wonder if IQSales platform is really robust enough to capture all the details.

Quickly need to decide to stay with them or migrate to another robust platform

Can someone help

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