Add Additional Field for Security

Being there are no plans right now to mask credit card info in chats. Is there any possibility to add an additional field that is now added to the chat session?

For instance after a chat is started, if we need to ask a customer for sensitive information, they can then add that information to a field then that field would be seen by the agent. Any information in this field would not be added to the chat transcript. This way we can transfer CC info or any other sensitive info from the customer to us, instead of having to use a 3rd party App to do this.

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