Add help center users to groups before they have accepted their invite to help desk
Is there a way to add users to user groups before they have accepted their invite to the help center? I have segmented some knowledge base articles for certain customers using user groups. But I can't seem to add users to those groups until they have accepted the invite I'm sending.
This is a problem, because when the user accepts the invite and goes straight to the help center, they cannot see their group's resources. This is confusing for them. I have to see they've accepted and then add them to the group.
Any suggestions appreciated.
Topic Participants
Matt Sims
Nithin Ramesh
Chris Carson
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How to Add Users to your Organization in ZohoMail?
A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk) In this topic, We will be discussing on how to Add and Invite users only. The Import options are self explanatory. ____________________________________________________________________________________________________________
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