Dear Zoho Team,

We would like to request an enhancement to the Split as New Ticket feature within Zoho Desk.

Proposed Enhancement:

• Multi-thread Selection: Allow users to select several email threads (both incoming and outgoing) in the same ticket.
• Note Selection: Include the ability to select notes (private and public) along with the email threads for splitting into the new ticket.
• Comprehensive Split: All selected parts should be copied into the newly created ticket.

Benefits:

1. Increased Flexibility: Users can better organize tickets when there are multiple relevant discussions or inquiries in the same ticket that need to be separated.
2. Improved Workflow: Reduces the need for manual copy-pasting of notes and messages when separating inquiries across departments.
3. Better Documentation: Ensures all relevant information, including notes, is transferred to the newly created ticket without losing critical context.
   

This feature would greatly enhance our ticket management workflow and allow for a more efficient division of customer inquiries.

Thank you for considering this request!

Best regards,
Ram